“Whilst online accounts for a fraction of the total retail market in the UK, its influence on consumer purchases is far greater than this suggests. Whilst 2017 is likely to be tougher for the retail industry than 2016, the broader trends in the market are still in favour of online and we expect the percentage of sales moving through online channels to continue to grow.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Overview
Executive Summary
Issues and Insights
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Drivers
Market Size and Forecast
Market Segmentation
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
What They Buy Online
Devices Used to Buy Online
Where Consumers Buy and Browse Online
Retailers Used
Amazon Prime and Subscription Services
Use of Payment Options, Credit and Cashback Sites
Attitudes to Social Media and Product Recommendations
Attitudes to Discounts, Promotions and Joint Accounts
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Key Players – What You Need to Know
Leading Online Retailers
Market Shares
Launch Activity and Innovation
Social Media
Advertising and Marketing Activity
Brand Research
Amazon
AO World Plc
Argos
ASOS
Dixons Carphone
eBay
John Lewis
Next Directory
Ocado Group
Shop Direct Group
Tesco
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
Appendix – Market Size and Forecast
20th July 2018
"Too many retailers don't know how to respond to the increased competition in the retail market at the moment and as a result they resport to discounting as a way of stimulating sales. But that is ultimately counterproductve as customers no longer trust retailers' pricing" 
18th July 2018
“The fourth iteration of Amazon’s day (and a half) celebration of all things Amazon Prime was the biggest to date. Not just in terms of the offers on site but also in terms of Amazon’s promotion of the event both online and off.”
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Is Amazon right to focus on Prime?
