“With online volumes continuing to rise, order fulfilment, be it delivery or collection, is becoming an increasingly important aspect of a retailer’s offering and one that consumers will increasingly base purchasing decisions on. It is not necessarily about the speed of a service, it is about offering the customer options to suit each individual purchase and need.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Overview
Executive Summary
Issues and Insights
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Drivers
Collection Market Size
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Delivery and Collection Usage
Products Delivered and Collected
Why They Use Home Delivery Most Often
Why They Use Collection Most Often
Target Groups
Attitudes to Delivery Methods
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Leading Players – What You Need to Know
Competitive Strategies – Leading Players
Competitive Strategies – Leading Delivery Operators
Innovations
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
11th July 2017
“Tesco is trialling a service which will allow customers to order up to 20 items and have them delivered in under an hour. This service is processed through an in-house mobile application and is delivered through a third party delivery company. Whilst late to the party of one hour delivery ... 
25th May 2017
"Zalando is trialing a flexible delivery option that enables products to be delivered to wherever a customer is when the delivery takes place. By reducing the risk of missed deliveries Zalando will build its appeal to customers placing time-sensitive orders. However, it will always be a niche option since the ...
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Delivery passes: Worth the cost of entry? 
