"Auto service, maintenance, and repair is a critical component of vehicle ownership. Vehicles require regular maintenance and upkeep to ensure their longevity and use, and neglecting such responsibilities can result in extremely costly repairs for consumers."
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Overview
Executive Summary
Market
Market
Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.
The Market - What you need to know
Market Size and Forecast
Market Perspective
Market Factors
Consumer
Consumer
Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
The Consumer – What You Need to Know
Vehicle Maintenance History
Vehicle Type
Auto Service Location
Vehicle Service and Maintenance Times
Auto Service and Maintenance Behavior
Factors for Choosing a Service Location
Preferred Amenities
Attitudes Toward Auto Service and Maintenance
Brand/Company
Brand/Company
Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.
Key Players – What You Need to Know
What’s Working?
What’s Struggling?
What’s Next?
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources and Abbreviations
Appendix – Market
30th August 2017
“Openbay, an online auto service marketplace, is adding an increasing number of franchise dealership service centers to its list of service providers. With a growing list of service providers, customers will have even more options to get quotes and book service from a variety of service centers in their area ... 
25th April 2017
“Software solutions are giving service departments additional options in communicating and updating their customers. Communicating via text messaging provides convenience to consumers and decreases response times for service advisors waiting for approval on repairs. Utilizing text messaging can create a better consumer experience by quickly communicating updates on services performed ...
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Auto service, maintenance and repair expenditures tops $172 billion in 2016
