“Our consumer research shows that, on the whole, shoppers are less satisfied with the service proposition of electrical retailers than the product-related elements of their offer. However the major players are now stepping up their investment in multichannel strategies and as part of that we expect to see customer service improvements in an increasingly complex consumer market.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Spending and Inflation
Channels of Distribution
Sector Size and Forecast
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Where They Shop for Electrical Goods
Levels of Satisfaction
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Leading Players – What You Need to Know
Leading Players
Market Shares
Online
Amazon Europe
Apple Retail
E-Square
Euronics International
Expert Europe
Fnac
Media-Saturn
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
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Who will win the omnichannel race?
