Table of Contents
Executive Summary
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- The business travel market
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- Figure 1: Total business travel market by volume, 2010-20
- Figure 2: Total business travel market, by value, 2010-20
- The Millennial business traveller
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- Figure 3: Age of the business traveller, May 2015
- Business trips taken; frequency on the rise
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- Figure 4: Business trips taken, April 2013 to May 2015
- Modes of transport
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- Figure 5: Modes of business transport, April 2013 to May 2015
- More business travellers are booking trips themselves
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- Figure 6: How business trips are booked, May 2015
- Issues on business trips
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- Figure 7: Frequent issues on business trips, May 2015
- Most useful technologies on business trips
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- Figure 8: Most useful technologies on business trips, May 2015
- Business travellers are leisure seekers
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- Figure 9: Attitudes towards business travel, May 2015
Issues and Insights
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- Business travellers seek leisure activities and fitness solutions while on the road
- The issues
- The insights
- The business traveller wants to be even more connected
- The issues
- The insights
The Market – What You Need to Know
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- Market performance; slight increase expected after a poor 2014
- Rail fares to fall?
- Hong Kong trips on the rise but trips to mainland China fall
- London City Airport due for an upgrade
- Airbnb saves money
- France remains the top UK travel destination
Market Size and Forecast
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- Figure 10: Volume and value of business trips taken by UK residents, 2009-15
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- Figure 11: Volume of business trips taken by UK residents, overseas versus domestic, 2009-14
- Figure 12: Value of business trips taken by UK residents, overseas versus domestic, 2009-15
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- Figure 13: Total business travel market by volume, 2010-20
- Figure 14: Total business travel market, by value, 2010-20
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Segment Performance
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- Figure 15: Volume of overseas business trip taken by UK residents, by transport method, 2010-14
- Figure 16: Top 10 overseas business travel destinations, by volume of trips taken, 2013 and 2014
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- Figure 17: Best- and worst-performing overseas business travel destinations, by volume change, 2013 and 2014
- Figure 18: Volume of domestic business in England trips taken by UK residents, by region visited, 2008-14
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Market Drivers
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- The UK’s political landscape changes
- Lufthansa’s fee on GDS bookers
- The strong Pound: Good for consumers, bad for business travel?
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- Figure 19: Pound versus the euro, July 2012 to July 2015
- China’s slowing growth
- GDP slows but a pick-up is expected
- Domestic rail travel fares rise
- Jet fuel price drops
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- Figure 20: Europe Brent spot price free on board (dollars per barrel), June 2010 to June 2015
- Upgrade on the cards for London City Airport
Company Profiles
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- Carlson Wagonlit Travel
- Company overview
- Recent updates
- Hogg Robinson Group
- Company overview
- Recent updates
- American Express Global Business Travel
- Company overview
- Recent developments
- BCD Travel
- Company overview
- Recent developments
- Capita Travel and Events
- Company overview
- Recent developments
- Who’s innovating
- Day rooms for business travellers
- The sharing economy in business travel
- Streamlining the booking process for small businesses
- Personal luggage service could prove popular
The Consumer – What You Need to Know
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- More employees travelling but trip frequency drops
- Business travel profiles; well-off millennials dominate
- Modes of business transport
- Under-45s taking more control of their trips
- Lack of charging points frustrates travellers
- Wi-Fi and wireless charging most wanted technology
- Smartphone payments not so appealing
- The business traveller seeks leisure time
- Employees are open to paid travel apps
- Business travellers divided on budget travel
Profile of the Business Traveller
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- Figure 21: Employment status of the business traveller, May 2015
- Gender gap narrowing but business travel still dominated by men
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- Figure 22: Gender of business travellers, May 2015
- The Millennial business traveller
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- Figure 23: Age of the business traveller, May 2015
- Opportunities for data collection
- The Transumer
- Regional profile of the business traveller
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- Figure 24: Profile of the business traveller, by region, May 2015
- Business traveller household income
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- Figure 25: Gross annual household income of the business traveller, May 2015
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Business Trips Taken
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- Figure 26: Business trips taken, April 2013 to May 2015
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- Figure 27: Repertoire of business trips taken in the past year, May 2015
- Number of employees going on overseas trips grows
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- Figure 28: Types of business trips taken, April 2013 to May 2015
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Modes of Business Transport
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- Domestic and outbound transport
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- Figure 29: Modes of business transport, April 2013 to May 2015
- Domestic business travel; fall in business class services
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- Figure 30: Domestic business travel, April 2013 to May 2015
- Eurostar numbers down but should improve
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- Figure 31: Overseas business travel, April 2013 to May 2015
Booking Process and Budget Restrictions
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- Figure 32: How business trips are booked, May 2015
- Budget restrictions
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- Figure 33: Budget restrictions, May 2015
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Issues on Business Trips
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- Figure 34: Frequent issues on business trips, May 2015
- Lack of fitness activity a bugbear for business travellers
- Over a third find the language barrier a problem
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- Figure 35: Google Translate incorporation of World Lens in January 2015 allows business travellers to quickly translate text
- Mapping software
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Most Useful Technologies on Business Trips
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- Figure 36: Most useful technologies on business trips, May 2015
- A more connected business traveller
- The connected business traveller and beacon technology
- Consumers will need time to adapt to contactless smartphone payments
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Business Travel Attitudes
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- Figure 37: Attitudes towards business travel, May 2015
- Business travellers want extended stays
- Client entertainment prominent
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- Figure 38: Other attitudes towards business travel, May 2015
- The importance of travel apps
- Growth opportunities for co-working spaces
- Can budget airless provide the desired levels of service?
- Does the cost of budget airlines outweigh service reduction?
- Peer-to-peer accommodation
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- Figure 39: Further attitudes towards business travel, May 2015
- Fitness for the business traveller
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Appendix
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- Abbreviations
- Definitions
- Market forecast methodology
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