Table of Contents
Executive Summary – Europe
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- Stronger 2014 provides demanding comparatives for 2015
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- Figure 1: Europe: Estimated retail sales of beauty products (including sales tax) – 19 countries, 2009-15
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- Figure 2: Europe: Retail sales of beauty products (including sales tax), by country, estimated – 14 countries, 2014
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- Figure 3: Europe: Per-capita retail sales of beauty products (including sales tax), by country, estimated – 14 countries, 2014
- After a strong 2014, specialists set for more modest 2015 growth
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- Figure 4: Europe: Health and beauty specialists’ sales (excluding sales tax) – 19 countries, 2009-15
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- Figure 5: Europe: Health and beauty specialists’ sales (excluding sales tax), by country – 19 countries, 2014
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- Figure 6: Europe: Forecast growth in health and beauty specialists’ sales, 2015
- German drugstores make gains
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- Figure 7: Europe: Leading beauty and personal care specialists: Shares of spending on personal care goods, 2012-13
Introduction and Report Scope
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- Definitions
- Market size
- Retail sector sizes
- Financial definitions
- Abbreviations
- Sales tax rates
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- Figure 8: Europe: VAT rates, 2010-14
European Summary – The Market
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- Key points
- Europeans bought €33bn of beauty products in 2014
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- Figure 9: Europe: Retail sales of beauty products (including sales tax) – 14 countries, 2009-15
- Per-capita sales highest in Switzerland and Norway
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- Figure 10: Europe: Per-capita retail sales of beauty products (including sales tax) – 14 countries, 2009-14
- Big five country breakdown
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- Figure 11: The big five markets: Retail sales of beauty products, 2013-14
- Europeans spent €111 billion on all personal care products in 2014
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- Figure 12: Spending on personal care goods and services (including sales tax) – 18 countries, 2009-14
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- Figure 13: Europe: Per-capita consumer spending on personal care goods and services (including sales tax) – 18 countries, 2009-14
- Europe’s specialists saw total net sales of €226 billion in 2014
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- Figure 14: Europe: Health and beauty specialists’ sales (excluding sales tax), 2009-14
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- Figure 15: Europe: Forecast growth in health and beauty specialists’ sales, 2015
- Figure 16: Europe: Health and beauty specialists’ sales (excluding sales tax), 2014-19
- Boots leads the specialists with €9bn of net sales in 2013
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- Figure 17: Europe: Leading beauty and personal care specialists: Net revenues, 2009-13
- Figure 18: Europe: Leading beauty and personal care specialists: Outlet numbers, 2009-13
- Market shares
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- Figure 19: Europe: Leading beauty and personal care specialists: Shares of spending on personal care goods, 2009-13
European Summary – Who’s Innovating?
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- Key points
- Store that doesn’t use packaging
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- Figure 20: Personal care on offer at Original Unverpackt
- Innovative retail experiences
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- Figure 21: The Nail Club, Paris
- The digital generation
- Social media platforms
- Organic pop-up
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- Figure 22: Weleda pop-up shop, Berlin
European Summary – The Consumer
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- Key points
- Five-country survey data
- Social media and beauty
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- Figure 23: Europe: The consumer – Agreement with attitudes towards shopping for beauty products – Social media, November 2014
- Social media and beauty, by gender
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- Figure 24: Europe: The consumer – Agreement with attitudes towards shopping for beauty products – Social media, November 2014
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- Figure 25: Europe: The consumer – Agreement with attitudes towards shopping for beauty products – Social media, November 2014 (continued)
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- Figure 26: Europe: The consumer – Agreement with attitudes towards shopping for beauty products – Social media, November 2014 (continued)
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- Figure 27: Europe: The consumer – Agreement with attitudes towards shopping for beauty products – Social media, November 2014 (continued)
- Retail technology and beauty
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- Figure 28: Europe: The consumer – Agreement with attitudes towards shopping beauty products – Retail technology, November 2014
- Where they shop
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- Figure 29: Europe: The consumer – Type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 30: France: The consumer – Type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 31: Germany: The consumer – Type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 32: Italy: The consumer – Type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 33: Spain: The consumer – Type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 34: UK: The consumer – Retailers/type of retailers used for beauty purchases in the past 12 months, November 2014
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- Figure 35: UK: The consumer – Retailers/type of retailers used for beauty purchases in the past 12 months, whether in-store or online, November 2014
- What we think
- UK
- France
- Germany
- Italy
- Spain
France
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- Executive summary
- Spending and inflation
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- Figure 36: France: Spending on personal care as % of all household consumption spending, 2009-14
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- Figure 37: France: Consumer price inflation on health and beauty products, annual % change, 2010-Nov 14
- Channels of distribution
- Sector size and forecast
- The retailers
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- Figure 38: France: Leading beauty retailers’ estimated share of all beauty retailers’ sales, 2014
- Online
- The consumer – Where people shop
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- Figure 39: France: Male and female buyers of beauty products, November 2014
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- Figure 40: France: Retailers used to purchase beauty products, November 2014
- Figure 41: France: Customer base, by type of retailer, November 2014
- The consumer – Attitudes to mobile shopping and social media
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- Figure 42: France: Profile of positive attitudes of beauty buyers to mobile shopping and social media, November 2014
- What we think
- Issues and insights
- The growth of budget priced cosmetics formats
- The facts
- The implications
- The importance of mobile shopping and social media to beauty retailers
- The facts
- The implications
- Spending and inflation
- Key points
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- Figure 43: France: Consumer spending on beauty and selected other goods (incl. VAT), 2009-14
- Product market breakdown
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- Figure 44: France: Main beauty markets, spending (inc VAT) 2009-14
- Figure 45: France: Main beauty markets, spending (inc VAT) forecasts, 2014-18
- Inflation
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- Figure 46: France: Consumer prices, annual % change, 2009-13
- Figure 47: France: Consumer price inflation on health and beauty products, annual % change, Nov 2013-Nov 14
- Channels of distribution
- Key points
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- Figure 48: France: Estimated retail distribution of spending on beauty and personal care goods, inc. Vat, 2011-13
- Sector size and forecast
- Key points
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- Figure 49: France: Health and beauty retailers sales, excl VAT, 2009-14
- Prospects
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- Figure 50: France: Health and beauty retailers sales, forecasts, excl VAT, 2014-19
- The retailers – Financials and outlets
- Key points
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- Figure 51: France: Leading beauty specialists’ sales, 2011-14
- Figure 52: France: Leading beauty specialists’ outlet numbers, 2011-14
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- Figure 53: France: Leading beauty specialists’ sales per outlet, 2011-14
- The retailers – Market shares
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- Figure 54: France: Leading beauty specialists’ share of health and beauty retailers’ sales, 2011-14
- Online
- Key points
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- Figure 55: France: Online buyers in last 3 months in key sectors, 2006-14
- Figure 56: France: Beauty retailers: Transactional websites, September 2014
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- Figure 57: France: Top specialist beauty sites, by unique visitor numbers, September 2014
- The consumer – Where people shop
- Key points
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- Figure 58: France: Male and female buyers of beauty products, November 2014
- Online and in-store – Where people shop
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- Figure 59: France: Main types of store used to purchase beauty products, November 2014
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- Figure 60: France: Retailers used to purchase beauty products, November 2014
- Customer profiles
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- Figure 61: France: Customer base, by type of retailer, November 2014
- The consumer – Attitudes to mobile shopping and social media
- Key points
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- Figure 62: France: Attitudes of beauty buyers to mobile shopping and social media, November 2014
- Figure 63: France: Profile of positive attitudes of beauty buyers to mobile shopping and social media, November 2014
Germany
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- Executive summary
- Spending and inflation
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- Figure 64: Germany: Consumer spending on all personal care as % all consumer spending, 2010-14
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- Figure 65: Germany: Consumer price inflation on personal care products, Jan 2013-Nov 2014
- Channels of distribution
- Sector size and forecast
- The retailers
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- Figure 66: Germany: Leading health and beauty retailers’ share of all drugstore sales, 2014(e)
- Online
- The consumer – Where people shop
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- Figure 67: Germany: Male and female buyers of beauty products, November 2014
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- Figure 68: Germany: Retailers used to purchase beauty products, November 2014
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- Figure 69: Germany: Customer base, by type of retailer, November 2014
- The consumer – Attitudes to mobile shopping and social media
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- Figure 70: Germany Attitudes of beauty buyers to mobile shopping and social media, November 2014
- Figure 71: Profile of holders of particular attitudes, November 2014
- What we think
- Issues and insights
- Does the demise of Schlecker mark the beginning of the end of the drugstores?
- The facts
- The implications
- How will the downturn in the German economy affect personal care sales?
- The facts
- The implications
- Spending and inflation
- Key points
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- Figure 72: Germany: Consumer spending on personal care products (incl VAT), 2009-13
- Product market breakdown
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- Figure 73: Germany: Main beauty markets, sales inc VAT 2009-14 (e)
- Figure 74: Germany: Main beauty markets, sales inc VAT 2014-18
- Inflation
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- Figure 75: Germany: Consumer price inflation on personal care products, 2010-Nov 2014
- Channels of distribution
- Key points
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- Figure 76: Germany: Channels of distribution for personal care products, 2012-14
- Sector size and forecast
- Key points
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- Figure 77: Germany: Health and beauty retailers sales, excl VAT, 2009-14
- Prospects
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- Figure 78: Germany: Health and beauty retailers sales, excl VAT, 2014-19
- The retailers – Financials and outlets
- Key points
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- Figure 79: Germany: Leading beauty specialists’ sales, 2011-14
- Figure 80: Germany: Leading beauty specialists’ outlet numbers, 2011-14
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- Figure 81: Germany: Leading beauty specialists’ sales per outlet, 2011-14
- The retailers – Market shares
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- Figure 82: Germany: Leading beauty specialists’ share of drugstores retailers sales, 2011-14
- Online
- Key points
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- Figure 83: Germany: Online buyers in last 3 months in key sectors, 2005-14
- Figure 84: Germany: Beauty retailers: Transactional websites, December 2014
- The consumer – Where people shop
- Key points
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- Figure 85: Germany: Male and female buyers of beauty products, November 2014
- Online and in-store – Where people shop
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- Figure 86: Germany: Main types of stores used to purchase beauty products, November 2014
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- Figure 87: Germany: Retailers used to purchase beauty products, November 2014
- Customer profiles
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- Figure 88: Germany: Beauty customers, by broad type of outlet, November 2014
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- Figure 89: Germany: Customer base, by type of retailer, November 2014
- The consumer – Attitudes to mobile shopping and social media
- Key points
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- Figure 90: Germany Attitudes of beauty buyers to mobile shopping and social media, November 2014
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- Figure 91: Germany: Profile of holders of particular attitudes, November 2014
Italy
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- Executive summary
- Spending and inflation
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- Figure 92: Italy: Consumer spending on all personal care as a % of all consumer spending, 2009-14
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- Figure 93: Italy: Consumer price inflation on beauty products and services, annual % change, 2012-Nov 2014
- Channels of distribution
- Sector size and forecast
- Leading retailers
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- Figure 94: Italy: Leading beauty specialists’ share of consumer spending on appliances for personal care; other appliances, articles and products for personal care, 2011-14
- Online
- The consumer – Where people shop
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- Figure 95: Italy: Any purchase of beauty products, by total and gender, November 2014
- Figure 96: Italy: Any purchase of beauty products, by types of stores, November 2014
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- Figure 97: Italy: Those that have purchased health and beauty goods online, by age, November 2014
- The consumer – Attitudes to social media and mobile shopping
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- Figure 98: Consumer attitudes to social media, Italy, November 2014
- Figure 99: Consumer attitudes to technology, Italy, November 2014
- What we think
- Issues and insights
- The impact of discounters
- The facts
- The implications
- Will a lack of online presence hurt the market leaders?
- The facts
- The implications
- Spending and inflation
- Key points
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- Figure 100: Italy: Consumer spending on personal care (incl. VAT), 2009-14
- Product market breakdown
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- Figure 101: Italy: Main beauty and personal care markets, incl. VAT, 2009-13
- Figure 102: Italy: Main beauty and personal care markets, forecasts, incl. VAT, 2014-17
- Inflation
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- Figure 103: Italy: Consumer price inflation on beauty products and services: Annual % change, 2010-Nov 2014
- Channels of distribution
- Key points
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- Figure 104: Italy: Channels of distribution for personal care products, 2011-13
- Sector size and forecast
- Key points
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- Figure 105: Italy: Health and beauty retailers sales, excl VAT, 2009-14
- Prospects
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- Figure 106: Italy: Health and beauty retailers sales, forecasts, excl VAT, 2014-19
- The retailers – Financials and outlets
- Key points
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- Figure 107: Italy: Leading beauty specialists’ net sales, 2011-14
- Figure 108: Italy: Leading beauty specialists’ outlet numbers, 2011-14
- Figure 109: Italy: Leading beauty specialists’ sales per outlet, 2011-14
- The retailers – Market shares
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- Figure 110: Italy: Leading beauty specialists’ share of consumer spending on appliances for personal care; other appliances, articles and products for personal care, 2011-14
- Online
- Key points
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- Figure 111: Italy: Online buyers in last 3 months in key sectors, 2005-14
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- Figure 112: Italy: Beauty retailers: Transactional websites, December 2014
- Figure 113: Beauty specialists websites’ Italian visitor numbers, ranked by total unique visitors, September 2014.
- The consumer – Where people shop
- Key points
- What we asked
- Where they shop
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- Figure 114: Italy: Any purchase of beauty products, by type of store, November 2014
- Online v in-store
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- Figure 115: Italy: Where consumers bought beauty products, in-store and online, November 2014
- Customer profiles
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- Figure 116: Italy: Profile of beauty product consumers of particular stores, by age and affluence, November 2014
- The consumer – Attitudes to mobile shopping and social media
- Key points
- What we asked
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- Figure 117: Italy: Consumer attitudes to social media, November 2014
- Figure 118: Italy: Consumer attitude to technology, November 2014
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- Figure 119: Italy: Profile of holders of attitudes, by age and affluence, November 2014
Spain
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- Executive summary
- Spending and inflation
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- Figure 120: Spain: Spending on personal care as % all consumer spending, 2009-14
- Figure 121: Spain: Consumer price inflation on personal care products and services, 2010-November 2014
- Channels of distribution
- Sector size and forecast
- The retailers – Financials and outlets
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- Figure 122: Spain: Leading beauty retailers: Share of all drugstore sales, 2014
- Online
- The consumer – Where people shop
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- Figure 123: Spain: Retailers used to purchase beauty products, November 2014
- The consumer – Attitudes to mobile shopping and social media
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- Figure 124: Spain: Attitudes of beauty buyers to mobile shopping and social media, November 2014
- What we think
- Issues and insights
- Is there a future for drugstores in Spain?
- The facts
- The implications
- Just how important is online in the beauty market
- The facts
- The implications
- Spending and inflation
- Key points
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- Figure 125: Spain: Consumer spending on personal care products (incl VAT), 2009-14
- Product market breakdown
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- Figure 126: Spain: Main beauty markets, sales inc VAT, 2009-14
- Figure 127: Spain: Main beauty markets, sales inc VAT, forecast, 2014-18
- Inflation
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- Figure 128: Spain: Consumer price inflation on personal care products and services, 2010-November 2014
- Channels of distribution
- Key points
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- Figure 129: Spain: Estimated retail distribution of spending on beauty and personal care goods, inc. Vat, 2011-13
- Sector size and forecast
- Key points
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- Figure 130: Spain: Health and beauty retailers sales (excl VAT), 2009-14
- Prospects
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- Figure 131: Spain: Health and beauty retailers sales (excl VAT), 2014-19
- The retailers – Financials and outlets
- Key points
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- Figure 132: Spain: Leading beauty retailers, sales, 2011-14
- Figure 133: Spain: Leading beauty retailers, outlet numbers, 2011-14
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- Figure 134: Spain: Leading beauty specialists’ sales per outlet, 2011-14
- The retailers – Market shares
- Key points
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- Figure 135: Spain: Leading beauty retailers share of all beauty specialists sales, 2011-14
- Online
- Key points
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- Figure 136: Spain: Online buyers in last 3 months in key sectors, 2005-14
- Figure 137: Spain: Leading health and beauty specialists: Transactional sites, December 2014
- The consumer – Where people shop
- Key points
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- Figure 138: Spain: Male and female buyers of beauty products, November 2014
- Online and in-store – Where people shop
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- Figure 139: Spain: Profile of online and in-store beauty shoppers, November 2014
- Figure 140: Spain: Main types of stores used to purchase beauty products, November 2014
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- Figure 141: Spain: Retailers used to purchase beauty products, November 2014
- Customer profiles
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- Figure 142: Spain: Beauty customers, by broad type of outlet, November 2014
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- Figure 143: Spain: Customer base, by type of retailer, November 2014
- The consumer – Attitudes to mobile shopping and social media
- Key points
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- Figure 144: Spain: Attitudes of beauty buyers to mobile shopping and social media, November 2014
- Figure 145: Spain: Attitudes of beauty buyers to mobile shopping and social media graph, November 2014
UK
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- Introduction
- Definitions
- Market size
- Market shares
- Retail sector size
- Financial definitions
- Abbreviations
- Executive summary
- The market
- Spending forecast
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- Figure 146: Market size and forecast: Spending on beauty and personal care products (including VAT), 2009-19
- Specialist retailers’ forecast
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- Figure 147: Health and beauty specialists’ sales (including VAT), 2009-19
- Market factors
- Online
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- Figure 148: Online sales as % of all spending on beauty and personal care products, 2013-15
- Companies, brands and innovations
- Market shares
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- Figure 149: Leading specialist and non-specialist retailers: Estimated market shares, 2013
- The consumer
- Where they shop
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- Figure 150: The consumer: Where they bought beauty products in the last 12 months, whether in-store or online, November 2014
- Attitudes towards discount stores
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- Figure 151: The consumer: Agreement with attitudes towards discount stores, November 2014
- Type of beauty brands bought, by retailer used
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- Figure 152: The consumer: Type of beauty products bought, by retailer, November 2014
- Attitudes towards types of beauty brands
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- Figure 153: The consumer: Attitudes towards types of beauty brands, November 2014
- Attitudes towards social media and retail technology
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- Figure 154: The consumer: Agreement with attitude statements on social media and beauty, November 2014
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- Figure 155: The consumer: Agreement with attitude statements on retail technology and beauty, November 2014
- What we think
- Issues and insights
- How can multi-channel retailers respond to the threat from internet pure players?
- The facts
- The implications
- Discounters – Another downward force on market growth?
- The facts
- The implications
- Can high street beauty retailers capitalise on the changes in grocery shopping patterns?
- The facts
- The implications
- How is the appetite for mobile apps impacting on the beauty market?
- The facts
- The implications
- Trend application
- Many Mes
- The Nouveau Poor
- Mintel Futures
- Market size and forecast
- Key points
- Slower growth as shoppers spend more carefully
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- Figure 156: Market size and forecast: Spending on beauty and personal care products (including VAT), 2009-19
- Figure 157: Market size and forecast: Spending on beauty and personal care products (including VAT), at current and constant prices, 2009-19
- Segment forecasts: Beauty versus other products
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- Figure 158: Segment size and forecast: Spending on beauty products (including VAT), 2009-19
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- Figure 159: Segment size and forecast: Spending on beauty products (including VAT), at current and constant prices, 2009-19
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- Figure 160: Segment size and forecast: Spending on other personal care products (including VAT), 2009-19
- Figure 161: Segment size and forecast: Spending on other personal care products (including VAT), at current and constant prices, 2009-19
- Category performance in beauty
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- Figure 162: Spending on beauty products, by category, 2013 and 2014
- Colour cosmetics
- Fragrances
- Facial skincare
- Bodycare
- Total spending on personal care items
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- Figure 163: Total consumer spending on personal care items (including VAT), 2009-13
- Mintel’s forecast methodology
- The market environment
- Key points
- An ageing population is a threat and an opportunity
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- Figure 164: Age structure of the UK population – Total, 2009, 2014, 2019
- Figure 165: Age structure of the UK population – Female, 2009, 2014, 2019
- More male grooming
- Increasing ethnic diversity
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- Figure 166: Natural skin tone of UK female population, May 2014
- Willingness to spend
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- Figure 167: The consumer: Trends in what extra money is spent on – beauty categories, January 2013-October 2014
- But more spend is going online
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- Figure 168: Online sales as % of all spending on beauty and personal care products, 2013-15
- And consumers are shopping more smartly
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- Figure 169: Discount voucher usage in the past three months, by retailer type – Most popular types of retailers, October 2013
- Sector size and forecast
- Key points
- Specialists set to outpace BPC spending
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- Figure 170: Health and beauty specialists’ sales (including VAT), 2009-19
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- Figure 171: Health and beauty specialists’ sales (including VAT), at current and constant prices, 2009-19
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- Figure 172: Annual growth in specialists’ sector sales and annual growth in spending on beauty and personal care products, 2014-19 (fore)
- Notes on the sector size
- Outlet and enterprise numbers
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- Figure 173: Health and beauty specialists: Outlet numbers, 2009-14
- Figure 174: Health and beauty specialists: Enterprise numbers, 2009-14
- Strengths and weaknesses
- Strengths
- Weaknesses
- Who’s innovating?
- Key points
- Budget retailer launches its own cosmetics range
- First online marketplace dedicated to beauty products
- Boots new transactional app
- On-demand beauty service to your door within 45 minutes
- Boots innovative make-up service
- 3D augmented reality mirror
- Superdrug’s new beauty concept store
- Manicure Marathon pop-up event
- Clinique’s first-ever pop-up store
- Nocibe’s new store concept dedicated to private brand and services
- DNA-based beauty and cosmetics brand’s laboratory store environment
- Beauty-on-the-go
- Upmarket automated beauty store
- Space allocation summary
- Key points
- Space allocation overview
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- Figure 175: Leading health and beauty retailers: Health and beauty products space allocation, December 2014
- Detailed space allocation
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- Figure 176: Dior beauty counter, Debenhams, White City, London, December 2014
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- Figure 177: Leading health and beauty retailers: Detailed health and beauty products space allocation within the beauty departments, December 2014
- Health and beauty versus non-health and beauty-related
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- Figure 178: Leading health and beauty retailers: Percentage of total in-store space dedicated to health and beauty category, December 2014
- Leading specialist retailers – Financials and outlets
- Key points
- A profusion of privately-owned retailers
- 2013 was a better year for Boots and Superdrug
- Top specialists by sales
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- Figure 179: Leading specialist retailers: Net revenues, 2009-13
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- Figure 180: Leading pharmacy chains: Net revenues, 2009-13
- Outlet numbers and sales per outlet
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- Figure 181: Leading specialist retailers: Store numbers, 2009-13
- Figure 182: Leading specialist retailers: Annual sales per outlet, 2009-13
- Operating profits and margins
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- Figure 183: Leading specialist retailers: Operating profits, 2009-13
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- Figure 184: Leading specialist retailers: Operating margins, 2009-13
- Sales area and sales densities
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- Figure 185: Selected leading specialist retailers: Estimated total sales area, 2009-13
- Figure 186: Selected leading specialist retailers: Estimated annual sales per sq m, 2009-13
- Leading non-specialist retailers
- Key points
- Discount stores stealing share from supermarkets
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- Figure 187: Leading non-specialist retailers: Estimated sales growth, by segment, 2013
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- Figure 188: Leading non-specialist retailers: Estimated beauty and personal care goods sales (excluding VAT), 2011-13
- The grocers
- The department stores
- The discount stores
- Market shares
- Key points
- Grocers strong in BPC
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- Figure 189: Leading specialist and non-specialist retailers: Estimated market shares, 2013
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- Figure 190: Leading specialist and non-specialist retailers: Market shares, 2011-13
- Note on market shares
- Online
- Key points
- Online approaching 10% of the market
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- Figure 191: Estimated online consumer spending on BPC products, 2009-15
- Leading sites by visitor numbers
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- Figure 192: Leading fragrances/cosmetics retail websites, by unique visitor numbers, October 2014
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- Figure 193: Top five fragrances/cosmetics retail websites: Visitor profile, by age group, October 2014
- Figure 194: Top five fragrances/cosmetics retail websites: Visitor profile, by gender, October 2014
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- Figure 195: Top five fragrances/cosmetics retail websites: Visitor profile, by socio-economic group, October 2014
- Channels of distribution
- Key points
- Discount channels growing in BPC
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- Figure 196: Estimated distribution of spending on beauty and personal care products, 2014
- Figure 197: Estimated distribution of spending on beauty and personal care products, in percentage and value terms (including VAT), 2013 and 2014
- Brand communication and promotion
- Key points
- Beauty advertising spend flat in 2013
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- Figure 198: Main monitored media advertising expenditure on cosmetics, personal care and body care, by leading retailers, 2010-13
- TV and the press attract the biggest share of beauty ad spend
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- Figure 199: Main monitored media advertising expenditure on cosmetics, personal care and body care, by leading retailers, by media type, 2013
- What we have seen from the leading advertisers in 2014
- Brand research
- Brand map
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- Figure 200: Attitudes towards and usage of brands in the retail sector, November 2014
- Correspondence analysis
- Brand attitudes
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- Figure 201: Attitudes, by retailer, November 2014
- Brand personality
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- Figure 202: Retailer brand personality – Macro image, November 2014
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- Figure 203: Retailer brand personality – Micro image, November 2014
- Brand experience
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- Figure 204: Retailer usage, November 2014
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- Figure 205: Satisfaction with various retailers, November 2014
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- Figure 206: Consideration of retailers, November 2014
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- Figure 207: Consumer perceptions of current retailer performance, November 2014
- Brand recommendation
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- Figure 208: Recommendation of selected retailers, November 2014
- The consumer – Where they buy in-store or online
- Key points
- What we asked
- Who buys beauty products?
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- Figure 209: Who had bought beauty products in the last 12 months, November 2014
- Where consumers buy
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- Figure 210: UK: Where they buy beauty products, in-store and online, November 2014
- Favourite beauty retailers
- Where consumers buy – Offline/Online split
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- Figure 211: UK: Where they buy beauty products, in-store or online, November 2014
- Who shops where
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- Figure 212: UK: Where they buy any beauty product, by age and affluence, November 2014
- Shopping repertoire
- Breaking the routine
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- Figure 213: Buying repertoire (in-store and online) in the last 12 months, by gender, age and socio-economic group, November 2014
- Older people and the less affluent shopped around more in 2014
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- Figure 214: Those shopping (in-store and online) at five or more types of retailer in the last 12 months, by gender, age and socio-economic group, November 2013 and 2014
- Under 35s are the most fickle
- Boots customer loyalty
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- Figure 215: Buying repertoire (in-store and online), by where they buy, November 2014
- The consumer – Types of brands they use
- Key points
- What we asked
- What types of brands consumers use
- Mass market brands most popular
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- Figure 216: Types of beauty brand typically used, November 2014
- Consumers prepared to splash out on premium/luxury fragrances and aftershave
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- Figure 217: Types of beauty brand typically used, by product category, November 2014
- Who uses what
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- Figure 218: Types of facial skincare brands typically used, by age and affluence, November 2014
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- Figure 219: Types of bodycare brands typically used, by age and affluence, November 2014
- Figure 220: Types of make-up brands typically used, by age and affluence, November 2014
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- Figure 221: Types of fragrances/aftershaves typically used, by age and affluence, November 2014
- Type of brand bought by retailer
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- Figure 222: Types of brands typically purchased, by selected retailers, November 2014
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- Figure 223: UK: budget/standard own brands typically bought, by selected retailers, November 2014
- Figure 224: UK: premium own brands typically bought, by selected retailers, November 2014
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- Figure 225: Mass market brands typically bought, by selected retailers, November 2014
- Figure 226: Premium/luxury brands typically bought, by selected retailer, November 2014
- Brand opinions and patterns
- The consumer – Attitudes towards brand types
- Key points
- What we asked
- Attitudes to different brand types
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- Figure 227: Attitude to different types of beauty brands, November 2014
- Discussion group opinions
- Top perfume houses perpetuate the dream
- Younger people more open to new brands?
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- Figure 228: Those who agree premium/luxury fragrance brands are worth the extra money, by age, November 2014
- Boots sews up the premium branded segment
-
- Figure 229: Attitude to different types of beauty brands, by women aged 45-64 and 65+, November 2014
- Targeting male shoppers
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- Figure 230: Attitude to different types of beauty brands, by gender, November 2014
- The consumer – Attitudes towards discount retailers
- Key points
- What we asked
- Attitudes to discount retailers
-
- Figure 231: Attitude towards shopping for beauty products from discount stores, November 2014
- Discussion group opinions
- Potential for private label?
- The consumer – Attitudes towards digital technology and social media
- Key points
- What we asked
- Attitudes to digital initiatives and social media
-
- Figure 232: Attitude to digital technology and social media, November 2014
- Attitudes to beauty apps and mobile enabled sites
- Opportunities and threat from beauty apps
- New initiatives
-
- Figure 233: Selective attitudes, by smartphone/tablet users only, November 2014
- Digital versus human contact
- Polar opposites
-
- Figure 234: Those who prefer to search for product information in-store on their mobile device than ask a sales advisor, by age and gender, November 2014
- Attitudes to social media
- The role of social media in beauty shopping
-
- Figure 235: Attitudes to social media, November 2014
- Under 35s much more engaged with social media
-
- Figure 236: Those agreeing with social media statements, by age, November 2014
- In-store experiences
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- Figure 237: Attitudes to in-store experiences, November 2014
-
- Figure 238: Those interested in using in-store tablets to research the beauty products available, by gender, age and household income, November 2014
- Figure 239: Those interested in using in-store tablets to pay for beauty products, by gender, age and household income, November 2014
-
- Figure 240: Attitudes to in-store tablets, by where they shop, November 2014
Acqua e Sapone
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- What we think
- Market leader in Italy
- Fragmented trading environment
- Still no online presence
- Company background
- Company performance
-
- Figure 241: Acqua e Sapone: Group sales performance, 2010-14
- Figure 242: Acqua e Sapone: Estimated outlet data, 2010-14
- Retail offering
Alliance Boots
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- What we think
- Life under Walgreens
- Very different propositions
- Company background
- Company performance
-
- Figure 243: Boots the Chemists: Retail sales growth 2013/14 on 2012/13
-
- Figure 244: Boots: UK sales mix, 2008/09-2013/14
- Figure 245: Alliance Boots: Group financial performance, 2009/10-2013/14
-
- Figure 246: Alliance Boots: Outlet data, 2009/10-2013/14
- Retail offering
A. S. Watson (Europe)
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- What we think
- A strong business, in the main
- Marionnaud the weakest link
- Company background
-
- Figure 247: A. S. Watson: European health and beauty operations, 2014
- Rossmann joint venture
- Company performance
- Western Europe
- Eastern Europe
-
- Figure 248: A. S. Watson (Europe): Group financial performance (excluding Marionnaud), 2012-14
-
- Figure 249: A. S. Watson (Europe): Group financial performance, 2010-12 (including Marionnaud)
- Interim results 2014
- Sales by chain
-
- Figure 250: A. S. Watson (Europe), Main retail chains, Sales (excl. VAT), 2009-14
-
- Figure 251: Marionnaud: Estimated sales, 2009-14
- Figure 252: A. S. Watson (Europe): Outlet data, 2009-14
-
- Figure 253: A. S. Watson (Europe): Main retail chains: Outlet data, by country (part estimated), 2009-14
- Figure 254: Marionnaud: Outlet data, 2009-14
- Retail offering
- Superdrug
- The Perfume Shop
- Savers
The Body Shop
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- What we think
- Store refits update its image
- Values remain at its core
- Better off alone?
- Company background
- Company performance
-
- Figure 255: The Body Shop: Like-for-like retail sales growth, 2011-14
-
- Figure 256: The Body Shop: Group financial performance, 2009-14
-
- Figure 257: The Body Shop: Estimated UK sales performance, 2009-13
- Figure 258: The Body Shop: Outlet data, 2009-14
-
- Figure 259: The Body Shop: Outlet breakdown, 2009-13
- Retail offering
Clarel (Schlecker Spain/Portugal)
-
- What we think
- Spain was strong for Schlecker
- Dia looks to be a good fit
- Refitted stores look good
- Expanding to be Spain’s first choice
- Company background
- Company performance
-
- Figure 260: Clarel/Schlecker Spain: Net revenues, 2013
-
- Figure 261: Clarel/Schlecker: Outlet numbers, 2013-14
- Figure 262: Schlecker: Outlet numbers, 2004-10
- 2014
- Retail offering
Debenhams
-
- What we think
- Hints of underperformance
- Less discounting
- Online is ticking the boxes
- Company background
- Company performance
-
- Figure 263: Debenhams: Estimated beauty sales, 2010/11-2013/14
-
- Figure 264: Debenhams: Group financial performance, 2009/10-2013/14
- Figure 265: Debenhams: Outlet data, 2009/10-2013/14
- Retail offering
dm-Drogerie Markt
-
- What we think
- Learning from Schlecker’s under-investment mistakes
- Award-winning own-label cosmetic range
- E-commerce on hold
- Company background
- Company performance
-
- Figure 266: dm-Drogerie Markt: Group sales performance, excl. sales tax, 2009/10-2013/14
- Figure 267: dm-Drogerie Markt: Outlet data, 2009/10-2013/14
-
- Figure 268: dm-Drogerie Markt: Outlet numbers, 2009/10-2013/14
- Retail offering
Douglas Group
-
- What we think
- A year of change
- Hello…
- …and goodbye
- Young and beautiful
- Company background: Douglas
- Company background: Nocibé
- Company performance
-
- Figure 269: Douglas Group: Group financial performance, 2010-14
-
- Figure 270: Douglas Group: Outlet data, 2010-14
- Figure 271: Douglas: European outlet data, 2014
-
- Figure 272: Nocibé: Group financial performance and outlet data, 2010-14
- Retail offering: Douglas
- Retail offering: Nocibé
The Fragrance Shop
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- What we think
- Focused on fragrances
- Entering self-service with Indulge
- Embracing the online channel
- Company background
- Company performance
-
- Figure 273: TFS Stores Limited: Group financial performance, 2009/10-2013/14
-
- Figure 274: The Fragrance Shop: Outlet data, 2009/10-2013/14
- Retail offering
House of Fraser
-
- What we think
- Beauty showing slight growth
- Strong branded offering
- House extension
- Multi-channel operations proving successful
- Company background
- Company performance
-
- Figure 275: House of Fraser: Estimated beauty sales, 2012-14
-
- Figure 276: House of Fraser Total: Group financial performance, 2009/10-2013/14
- Figure 277: House of Fraser Total: Outlet data, 2009/10-2013/14
- Retail offering
John Lewis
-
- What we think
-
- Figure 278: Age demographics of those who have purchased beauty products, in-store or online at John Lewis, 2014
- Positioning
- Beauty services
- Company background
- Company performance
-
- Figure 279: John Lewis: Estimated beauty and personal care goods sales (excluding VAT), 2010/11-2013/14
-
- Figure 280: John Lewis Plc (department store): Group financial performance, 2009/10-2013/14
- Figure 281: John Lewis Plc (department store): Outlet data, 2009/10-2013/14
- Retail offering
Lush Retail
-
- What we think
- Steady good growth
- A loyal following
- Website revamp
- Company background
- Company performance
-
- Figure 282: Lush Retail Ltd: Group financial performance, 2008/9-2013/14
-
- Figure 283: Lush Retail Ltd: Outlet data, 2008/9-2013/14
- Retail offering
Müller
-
- What we think
- Product diversity USP
- Affordable beauty retail destination
- Raising the stakes in the battle for beauty shoppers
- E-commerce
- Company background
- Company performance
-
- Figure 284: Müller: Group financial performance, 2010-14
- Figure 285: Müller: Outlet data, 2010-14
- Retail offering
Rossmann
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- What we think
- Price war in Germany
- Continued expansion driving growth
- Re-thinking online
- Company background
- Company performance
-
- Figure 286: Rossmann: Group financial performance, 2010-14
- Figure 287: Rossmann International operations outlet numbers, 2010-14
- Retail offering
Sephora
-
- What we think
- Transforming the beauty store shopping experience
- 100 new stores per year
- Capitalising on user-generated content to drive sales
- Challenging the beauty giants with its own-branded range of designer tie-ins
- Company background
- Company performance
-
- Figure 288: LVMH Selective Retail: Financial performance, 2009-14
- Retail offering
Yves Rocher Groupe
-
- What we think
- Purity and efficacy USP
- Targeting regions where the middle classes are growing more affluent
- Airport distribution channel
- Company background
- Company performance
-
- Figure 289: Yves Rocher Groupe: Estimated group financial performance, 2011-14
- Figure 290: Yves Rocher Groupe: Outlet data, 2010-14
- Retail offering
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