Table of Contents
Executive Summary – Europe
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- Total market falls 1.5%
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- Figure 1: Consumer spending on electrical products (incl. VAT), by country, 2009-13
- E-commerce sees double-digit growth
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- Figure 2: Europe: Online market size for electrical goods (estimated), 2012 and 2013
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- Figure 3: Europe: Online as percentage of consumer spending on electrical goods (estimated), by country, 2013
- Specialists sector around Europe
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- Figure 4: Europe: Electrical specialists’/household goods specialists’ sector sales (excl. VAT), by country, 2013
- Leading specialists: 2013 was a good year for Media-Saturn
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- Figure 5: Europe: The leading specialist retailers of electrical goods: market shares, 2013
European Summary – The Market
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- Key points
- Consumer spending around Europe
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- Figure 6: Europe: Consumer spending on electrical products (incl. VAT), by country, 2009-13
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- Figure 7: Europe: Consumer spending on electrical products, by country, 2009-13
- Europe’s online market for electrical goods
- Stores lose 6% of sales in 2013 as online continues to grow
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- Figure 8: Europe: Online market size for electrical goods (estimated), 2012 and 2013
- Online market by country
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- Figure 9: Europe: Online sales of electrical goods (incl. VAT; estimated), by country, 2013
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- Figure 10: Europe: Online as percentage of consumer spending on electrical goods (estimated), by country, 2013
- Figure 11: Europe: Percentage of all individuals having bought electronic equipment or computer hardware online in the last 12 months, by country, 2013
- Amazon dominates among Europe’s top online electricals retailers
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- Figure 12: Europe: Leading online retailers’ sales of electrical products (excl. VAT), 2012 and 2013
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- Figure 13: Europe: Leading online retailers’ online market shares, 2012 and 2013
- The specialists sectors around Europe
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- Figure 14: Europe: Electrical specialists’/household goods specialists’ sector sales (excl. VAT), 2009-14
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- Figure 15: Electrical goods specialists’ sales represented as percentage of all consumer spending on electrical goods, 2013
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- Figure 16: Europe: Electrical specialists’/household goods specialists’ sector sales forecasts (excl. VAT), 2013 and 2018
- Europe’s leading specialist chains
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- Figure 17: Europe: The leading specialist retailers of electrical goods: net revenues, 2009-13
- Figure 18: Europe: The leading specialist retailers of electrical goods: Outlet numbers, 2009-13
- What we think
- UK
- France
- Germany
- Italy
- Spain
European Summary – The Consumer
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- Key points
- What’s important when choosing where to buy
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- Figure 19: Europe: The consumer: Most important factors in choosing the retailer for electrical goods, by country, January 2014
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- Figure 20: Europe: The consumer: Next most important factors in choosing the retailer for electrical goods, by country, January 2014
- French shoppers demand after-sales service
- Brits want value, not service
- Germans want brands and convenience
- Scale of importance
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- Figure 21: Europe: The consumer: Ranking of important factors in choosing the retailer for electrical goods, by country, January 2014
- Where they shop
- Retail channels by country
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- Figure 22: Europe: The consumer: Percentage of respondents who have bought electrical goods in-store/online in the last 12 months, January 2014
- UK: non-specialists lead
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- Figure 23: UK: The consumer: Retailers used for electrical goods purchases, November 2013
- France: A number of major specialists
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- Figure 24: France: The consumer: Stores from where electrical goods were purchased in the last 12 months, January 2014
- Germany: Amazon and Media-Saturn lead
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- Figure 25: Germany: The consumer: Stores from where electrical goods were purchased in the last 12 months, January 2014
- Italy: Amazon achieves strong shopper numbers
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- Figure 26: Italy: The consumer: Stores from where electrical goods were purchased in the last 12 months, January 2014
- Spain: Amazon shopper numbers are low
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- Figure 27: Spain: The consumer: Stores from where electrical goods were purchased in the last 12 months, January 2014
Austria
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- Electricals retailing in Austria
- Market size
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- Figure 28: Estimated breakdown of household spending on electrical items, 2013 (est)
- Figure 29: Austria: Household consumption expenditure (inc. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 30: Austria: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 31: Austria: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 32: Austria: Leading electricals retailers, by sales (excl. VAT), 2011-13
- Figure 33: Austria: Leading electricals retailers, outlet numbers, 2011-13
- Figure 34: Austria: Leading electricals retailers, sales per outlet, 2011-13
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- Figure 35: Austria: Leading electricals retailers, estimated market shares, 2011-13
- Online
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- Figure 36: Austria: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Belgium
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- Electricals retailing in Belgium
- Market size
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- Figure 37: Belgium: Breakdown of household spending on electrical items, 2013 (est)
- Figure 38: Belgium: Household consumption expenditure (inc. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 39: Belgium: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 40: Belgium: Leading electricals retailers, by sales (excl. VAT), 2011-13
- Figure 41: Belgium: Leading electricals retailers, outlet numbers, 2011-13
- Figure 42: Belgium: Leading electricals retailers, sales per outlet, 2011-13
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- Figure 43: Belgium: Leading electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 44: Belgium: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Czech Republic
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- Electricals retailing in Czech Republic
- Market size
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- Figure 45: Czech Republic: Breakdown of household spending on electrical items, 2013 (est)
- Figure 46: Czech Republic: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 47: Czech Republic: Total IT & telecoms and household specialists’ retail sales (excl. VAT), 2009-14
- Figure 48: Czech Republic: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 49: Czech Republic: Leading electricals retailers, by sales (excl. VAT), 2011-13
- Figure 50: Czech Republic: Leading electricals retailers, outlet numbers, 2011-13
- Figure 51: Czech Republic: Leading electricals retailers, sales per outlet, 2011-13
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- Figure 52: Czech Republic: Leading electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 53: Czech Republic: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Denmark
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- Electricals retailing in Denmark
- Market size
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- Figure 54: Denmark: Breakdown of Household spending on electrical items, 2013 (est)
- Figure 55: Denmark: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 56: Denmark: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 57: Denmark: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 58: Denmark: Top ten electricals retailers, by sales (excl. VAT), 2011-13
- Figure 59: Denmark: Top ten electricals retailers, outlet numbers, 2011-13
- Figure 60: Denmark: Top ten electricals retailers, sales per outlet, 2011-13
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- Figure 61: Denmark: top ten electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 62: Denmark: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Finland
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- Electricals retailing in Finland
- Market size
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- Figure 63: Finland: Breakdown of household spending on electrical items, 2013 (est)
- Figure 64: Finland: Households consumption expenditure, (incl. VAT) (current prices), 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 65: Finland: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 66: Finland: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 67: Finland: Top five electricals retailers, by sales (excl VAT), 2011-13
- Figure 68: Finland: Top five electricals retailers, outlet numbers, 2011-13
- Figure 69: Finland: Top Five electricals retailers, sales per outlet, 2011-13
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- Figure 70: Finland: Top five electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 71: Finland Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
France
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- Executive summary
- Sector size and forecast
- Leading specialists
- Online
- The consumer – where they shop
- The consumer – what they want
- What we think
- Spending, inflation and unit sales
- Key points
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- Figure 72: France: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Unit volumes
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- Figure 73: France: Unit volume sales by electrical gods category, 2009-14
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- Figure 74: Market definitions for unit volume sales data
- Inflation
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- Figure 75: France: Harmonised indices of consumer prices: Annual % change, Jan 2012-Nov 2013
- Channels of distribution
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- Figure 76: France: Estimated distribution of spending on electrical/electronic goods, 2013
- Sector size and forecast
- Key points
- Specialists’ sales and forecasts
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- Figure 77: France: Retail sales, (excl. VAT), 2009-13
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- Figure 78: France: Retail sales forecasts (excl. VAT), 2013-18
- Figure 79: France: Electrical goods specialists’ sales represented as percentage of consumer spending on electrical goods, 2009-13
- Enterprise and employee numbers
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- Figure 80: France: Retail enterprise numbers, 2009-11
- Figure 81: France: Retail employee numbers, full-time equivalent units, 2009-11
- The leading specialists: Financials and outlets
- Key points
- Leading retailers
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- Figure 82: France: Leading electrical goods specialists’ revenues, 2011-13
- Figure 83: France: Leading electrical goods specialists’ outlet numbers, 2011-13
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- Figure 84: France: Leading electrical goods specialists’ annual sales per outlet, 2011-13
- Leading specialists: Market shares
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- Figure 85: France: Leading electrical goods specialists’ market shares, 2011-13
- Online
- Key points
- Market size
- Leading online retailers
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- Figure 86: Major internet retailers’ sales of electrical goods online, (excl vat), 2013 (est)
- The consumer
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- Figure 87: France: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
- Figure 88: France: the consumer: Retailers from which electrical goods were purchased online in the past 12 months, leading options, January 2014
- The consumer: Where they shop
- What we asked
- What we asked
- Where they shop
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- Figure 89: France: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
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- Figure 90: France: the consumer: stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
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- Figure 91: France: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
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- Figure 92: France: the consumer: stores from which electrical goods were purchased in the past 12 months, by in-store or online, January 2014
- Customer profiles
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- Figure 93: France: Leading retailers customer profile by age and income, January 2014
- The consumer: What’s important
- Key points
- What we asked
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- Figure 94: France: The consumer: Most important factors in choosing the retailer for electrical goods, January 2014
- Figure 95: France: The consumer: Ranking of important factors in choosing the retailer for electrical goods, January 2014
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- Figure 96: France: Profile of who rates which factor, January 2014
Germany
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- Executive summary
- The market
- The specialists sector
- Leading specialist retailers
- Online
- The consumer: Where they shop
- The consumer: what’s important
- What we think
- Spending, inflation and unit sales
- Key points
- Spending sees only modest growth
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- Figure 97: Germany: Consumer spending on electrical goods (incl. VAT), 2013
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- Figure 98: Germany: Consumer spending (incl. VAT), 2008-13
- Inflation (and deflation)
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- Figure 99: Harmonised indices of consumer prices: Annual % change, January-December 2013
- Unit volumes
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- Figure 100: Germany: Unit volume sales of selected major electrical goods categories, 2012-14
- Figure 101: Germany: Definitions for unit volume market data
- Channels of distribution
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- Figure 102: Germany: Estimated distribution of spending on electrical goods, 2012 and 2013
- Sector size and forecast
- Key points
- Specialists lost out in 2013
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- Figure 103: Germany: Retail sales (excl. VAT), 2008-13
- Figure 104: Germany: Retail sales forecasts (excl. VAT), 2014-18
- Enterprise, outlet and employee numbers
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- Figure 105: Germany: Number of retail enterprises, 2008-11
- Figure 106: Germany: Number of retail outlets, 2008-11
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- Figure 107: Germany: Number employed in retail, 2008-11
- The leading specialists: Financials and outlets
- Key points
- Media-Saturn performs strongly
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- Figure 108: Germany: Leading electrical goods specialists’ net revenues (ranked by 2012 revenues), 2011-13
- Figure 109: Germany: Leading electrical goods specialists’ outlet numbers, 2011-13
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- Figure 110: Germany: Leading electrical goods specialists’ annual sales per outlet, 2011-13
- Leading specialists: Market shares
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- Figure 111: Germany: Leading electrical goods specialists’ shares of consumer spending on electrical goods, 2011-13
- Online
- Key points
- Market size: Germany among Europe’s leaders
- Leading online retailers: Amazon maintains strong lead
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- Figure 112: Major internet retailers’ sales of electrical goods online (excl vat), 2013
- The consumer online
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- Figure 113: Germany: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
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- Figure 114: Germany: The consumer: Retailers from which electrical goods were purchased online in the past 12 months, leading options, January 2014
- The consumer: Where they shop
- Key points
- What we asked
- Media-Saturn retains strong lead over Amazon
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- Figure 115: Germany: The consumer: Stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
- In-store/online split: Media-Saturn narrowing the gap with Amazon
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- Figure 116: Germany: The consumer: Stores from which electrical goods were purchased in the past 12 months, by in-store or online, January 2014
- Average age and affluence
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- Figure 117: Germany: The consumer: Stores from which electrical goods were purchased in the past 12 months, by average age and affluence of respondent, January 2014
- By type of retailer: Specialists retain dominance, even online
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- Figure 118: Germany: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
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- Figure 119: Germany: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, by in-store or online, January 2014
- The consumer: What’s important
- Key points
- What we asked
- Ease, price, brands prove most important
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- Figure 120: Germany: The consumer: Most important factors in choosing the retailer for electrical goods, January 2014
- By average age and affluence
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- Figure 121: Germany: The consumer: Most important factors in choosing the retailer for electrical goods, by average age and affluence of respondent, January 2014
- By level of importance
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- Figure 122: Germany: The consumer: Ranking of important factors in choosing the retailer for electrical goods, January 2014
Greece
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- Electricals retailing in Greece
- Market size
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- Figure 123: Greece: Breakdown of Household spending on electrical items, 2013 (est)
- Figure 124: Greece: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 125: Greece: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 126: Greece: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 127: Greece: Top seven electricals retailers, by sales (excl. VAT), 2011-13
- Figure 128: Greece: Leading electrical goods specialists’ outlet numbers, 2011-13
- Figure 129: Greece: Leading electrical goods specialists’ annual sales per outlet, 2011-13
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- Figure 130: Greece: Leading electrical goods specialists’ shares of consumer spending on electricals, 2011-13
- Online
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- Figure 131: Greece: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Hungary
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- Electricals retailing in Hungary
- Market size
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- Figure 132: Hungary: Consumer spending on electrical goods (Inc. vat), 2013 (est)
- Figure 133: Hungary: Households consumption expenditure, incl. VAT, (current prices), 2009-13
- Channels of distribution
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- Figure 134: Hungary: Estimated distribution of spending on electrical/electronic goods, 2013
- Electricals retail sector size
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- Figure 135: Hungary: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 136: Hungary: Retail sales (excl. vat), 2009-14
- The leading specialists: Financials and outlets
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- Figure 137: Hungary: Leading electricals retailers, sales (excl vat), 2011-13
- Figure 138: Hungary: Leading electricals retailers, outlet numbers, 2011-13
- Figure 139: Hungary: Leading electricals retailers, sales per outlet, 2011-13
- Figure 140: Hungary: Leading electricals retailers, market shares, 2011-13
- Online
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- Figure 141: Hungary: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Republic of Ireland
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- Electricals retailing in Republic of Ireland
- Market size
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- Figure 142: Republic of Ireland: Breakdown of household spending on electrical items, 2013 (est)
- Figure 143: Republic of Ireland: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 144: Republic of Ireland: Total electrical goods’ specialists’ retail sales (excl. VAT), 2009-14
- Figure 145: Republic of Ireland: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 146: Republic of Ireland: Leading electricals retailers, by sales (excl. VAT), 2011-13
- Figure 147: Republic of Ireland: Leading electricals retailers, outlet numbers, 2011-13
- Figure 148: Republic of Ireland: Leading electricals retailers, sales per outlet, 2011-13
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- Figure 149: Republic of Ireland: Leading electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 150: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Italy
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- Executive summary
- Spending and inflation
- Sector size and forecast
- Leading retailers
- Online
- The consumer
- What we think
- Spending, inflation and unit sales
- Key points
- Spending growth on a downward path
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- Figure 151: Italy: Consumer spending on electrical goods (inc. VAT), at current prices, 2013 (Mintel estimate)
- Figure 152: Italy: Consumer spending (incl. VAT), 2009-13
- Inflation
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- Figure 153: Italy: Harmonised indices of consumer prices: Annual % change, JanuaryDecember 2013
- Unit volumes
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- Figure 154: Italy: Unit volume sales of selected major electrical goods categories, 2012-14
- Figure 155: Italy: Definitions for unit volume market data
- Channels of distribution
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- Figure 156: Italy: Estimated distribution of spending on electrical/electronic goods, 2013
- Sector size and forecast
- Key points
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- Figure 157: Italy: Electrical retailers sales, excl. sales tax, 2009-13
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- Figure 158: Italy: Household goods retailers sales, 2009-13
- Figure 159: Italy: Household goods retailers sales, 2014-18
- Enterprise, outlet and employee numbers
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- Figure 160: Italy: Retail enterprises, 2009-11
- Figure 161: Italy: Retail employees, full time equivalents, 2009-11
- The leading specialists: Financials and outlets
- Key points
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- Figure 162: Italy: Leading electrical retailers sales, 2011-13
- Figure 163: Italy: Leading electrical retailers outlets, 2011-13
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- Figure 164: Italy: Leading electricals retailers sales per outlet, 2011-13
- Leading specialists: Market shares
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- Figure 165: Italy: Leading electricals retailers, market shares, 2011-13
- Online
- Key points
- Consumer surveys
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- Figure 166: Italy: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
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- Figure 167: Italy: Online purchasers of electricals in last 12 months, January 2014
- The consumer – where they shop
- Key points
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- Figure 168: Italy: The consumer: Retailers from which electrical goods were purchased online in the past 12 months, leading options, January 2014
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- Figure 169: Italy: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, by in-store or online, January 2014
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- Figure 170: Italy: The consumer: Stores from which electrical goods were purchased in the past 12 months, by in-store or online, January 2014
- Customer profiles
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- Figure 171: Italy: profile of customers, in-store and online, January 2014
- The consumer: What’s important
- Key points
- What we asked
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- Figure 172: Italy: The consumer: Most important factors in choosing the retailer for electrical goods, January 2014
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- Figure 173: Italy: The consumer: Ranking of important factors in choosing the retailer for electrical goods, January 2014
Netherlands
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- Electricals retailing in The Netherlands
- Market size
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- Figure 174: The Netherlands: Breakdown of household spending on electrical items, 2013 (est)
- Figure 175: The Netherlands: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 176: The Netherlands: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 177: The Netherlands: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 178: The Netherlands: Leading retailers, by sales (excl. VAT), 2011-13
- Figure 179: The Netherlands: Leading electricals retailers, outlet numbers, 2011-13
- Figure 180: The Netherlands: Leading electricals retailers, sales per outlet, 2011-13
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- Figure 181: The Netherlands: Leading electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 182: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Norway
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- Electricals retailing in Norway
- Market size
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- Figure 183: Norway: Breakdown of household spending on electrical items, 2013 (est)
- Figure 184: Norway: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 185: Norway: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 186: Norway: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 187: Norway: Top ten electricals retailers, by sales (excl VAT), 2011-13
- Figure 188: Norway: Top ten electricals retailers, outlet numbers, 2011-13
- Figure 189: Norway: Top ten electricals retailers, sales per outlet, 2011-13
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- Figure 190: Norway: Top ten electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 191: Norway: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Poland
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- Electricals retailing in Poland
- Market size
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- Figure 192: Poland: Breakdown of Household spending on electrical items, 2013 (est)
- Figure 193: Poland: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 194: Poland: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 195: Poland: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 196: Poland: Top ten electricals retailers, by sales (excl. VAT), 2011-13
- Figure 197: Poland: Leading electricals retailers, by outlet numbers, 2011-13
- Figure 198: Poland: Leading electricals retailers, by sales per outlet, 2011-13
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- Figure 199: Poland: Leading electricals retailers, market shares, 2011-13
- Online
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- Figure 200: Poland: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Portugal
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- Electricals retailing in Portugal
- Market size
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- Figure 201: Portugal: Breakdown of Household spending on electrical items, 2013 (est)
- Figure 202: Portugal: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
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- Figure 203: Portugal: Estimated distribution of spending on electrical/electronic goods, 2013
- Electricals retail sector size
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- Figure 204: Portugal: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 205: Portugal: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 206: Portugal: Leading electrical goods specialists’ net revenues, 2011-13
- Figure 207: Portugal: Leading electrical goods specialists’ outlet numbers, 2011-13
- Figure 208: Portugal: Leading electrical goods specialists’ annual sales per outlet, 2011-13
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- Figure 209: Portugal: Leading electrical goods specialists’ shares of consumer spending on electricals, 2011-13
- Online
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- Figure 210: Portugal: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
Spain
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- Executive summary
- Spending, inflation and unit sales
- Sector size and forecast
- Leading specialists
- Online
- The consumer: Where they shop
- The consumer: What’s important
- What we think
- Spending, inflation and unit sales
- Key points
- Market size
- Sector spend still falling
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- Figure 211: Spain: Consumer spending on electrical goods (incl. VAT), 2013 (est)
- Figure 212: Spain: Consumer spending (incl. VAT), 2008-13
- Inflation
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- Figure 213: Spain: Harmonised indices of consumer prices: Annual % change, January-December 2013
- Unit volumes
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- Figure 214: Spain: Unit volume sales of selected major electrical goods categories, 2012-14
- Figure 215: Spain: Definitions for unit volume market data
- Channels of distribution
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- Figure 216: Electrical goods, estimated channels of distribution, 2013
- Sector size and forecast
- Key points
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- Figure 217: Spain: Electrical specialists sales, 2008-13
- Figure 218: Spain: Forecast electrical specialists sales, 2014-18
- Enterprise, outlet and employee numbers
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- Figure 219: Spain: Electrical specialist outlets and employees, 2008-12
- The leading specialists: Financials and outlets
- Key points
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- Figure 220: Spain: Leading retailers: Sales, 2011-13
- Figure 221: Spain: Leading retailers: Outlet numbers, 2011-13
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- Figure 222: Spain: Leading retailers: Sales per outlet, 2011-13
- Leading specialists: Market shares
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- Figure 223: Spain: Leading electrical specialists, share of all spending on electricals, 2011-13
- Online
- Key points
- Market size
- The consumer
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- Figure 224: Spain: Percentage of all individuals having purchased electricals online in the past 12 months, selected categories, 2009-13
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- Figure 225: Spain: Where consumers have bought electrical goods online, 2013
- The consumer: Where they shop
- Key points
- What we asked
- Media Markt continues to dominate the market
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- Figure 226: Spain: Where they bought electrical goods in the last 12 months, online or in-store, January 2014
- In-store/online split: Media Markt/Saturn leads in both channels
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- Figure 227: Spain: Where they bought electrical goods in last 12 months, online versus in-store, January 2014
- Average age and affluence
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- Figure 228: Spain: Where they bought electrical goods, by age and socio-economic group, January 2014
- By type of retailer
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- Figure 229: Spain: The consumer: Types of stores from which electrical goods were purchased in the past 12 months, whether in-store or online, January 2014
- The consumer: What’s important
- Key points
- What we asked
- Price matters
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- Figure 230: Spain: Most important factors in choosing the retailer for electrical goods, January 2014
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- Figure 231: Spain: The consumer: Ranking of important factors in choosing the retailer for electrical goods, January 2014
Sweden
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- Electricals retailing in Sweden
- Market size
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- Figure 232: Sweden: Breakdown of household spending on electrical items, 2013 (est)
- Figure 233: Sweden: Households consumption expenditure (incl. VAT), at current prices, 2009-13
- Channels of distribution
- Electricals retail sector size
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- Figure 234: Sweden: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 235: Sweden: Retail sales (excl. VAT), 2009-14
- The leading specialists: Financials and outlets
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- Figure 236: Sweden: Top electricals retailers, by sales (excl. VAT), 2011-13
- Figure 237: Sweden: Top electricals retailers, outlet numbers, 2011-13
- Figure 238: Sweden: Top ten electricals retailers, sales per outlet, 2011-13
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- Figure 239: Sweden: Top ten electricals retailers, market shares (estimated), 2011-13
- Online
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- Figure 240: Sweden: Percentage of all individuals (aged 16-74) having purchased electricals online in the past 12 months, selected categories, 2009-13
Switzerland
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- Electricals retailing in Switzerland
- Market size
-
- Figure 241: Switzerland: Estimated households consumption expenditure, incl. sales tax, at current prices, 2009-13
- Electricals retail sector size
-
- Figure 242: Switzerland: Total electrical goods specialists’ retail sales (excl. VAT), 2009-14
- Figure 243: Denmark: Retail sales (excl. VAT), 2010-14
- The leading specialists: Financials and outlets
-
- Figure 244: Switzerland: Leading electricals retailers, by sales (excl vat), 2011-13
- Figure 245: Switzerland: Leading electricals retailers, outlet numbers, 2011-13
- Figure 246: Switzerland: Leading electricals retailers, sales per outlet, 2011-13
-
- Figure 247: Switzerland: Leading electricals retailers, market shares, 2011-13
United Kingdom
-
- Introduction
- A diverse and fragmented market
- Consumer questions
- Definitions
- Financial definitions
- VAT
- Sales per store, sales per sq m
- Exchange rates
- Abbreviations
- Executive summary
- The market
-
- Figure 248: Consumer spending on all electrical products: market size and forecast (incl. VAT), 2008-18
- Online
-
- Figure 249: Online sales as percentage of total market for electrical goods, 2012-14
- Figure 250: Leading online retailers’ estimated shares of online spending on electrical goods, 2013
- Distribution of spending
-
- Figure 251: Estimated distribution of spending on electrical goods, 2013
- Market shares
-
- Figure 252: Market shares (%): The leading specialist and non-specialist retailers, 2012 and 2013
- The consumer: What they’ve bought
-
- Figure 253: The consumer: What electrical products they have bought in the past 12 months, November 2013
- The consumer: Where they’ve shopped
-
- Figure 254: The consumer: Where they bought electrical products, in-store or online, in the past 12 months, November 2013
- The consumer: Key drivers
-
- Figure 255: The consumer: What’s important when choosing where to buy electrical goods, November 2013
- The consumer: Satisfaction with services used
-
- Figure 256: The consumer: Satisfaction with retailers’ services used, November 2013
- The consumer: Attitudes towards electricals retailers
-
- Figure 257: The consumer: Attitudes towards electrical goods retailers, November 2013
- What we think
- Issues and insights
- A strong case for generalists in a mixed market
- The facts
- The implications
- Pureplays are winning, stores must innovate
- The facts
- The implications
- Limited demand for pre-sales service
- The facts
- The implications
- Don’t overlook simplicity
- The facts
- The implications
- Trend applications
- Trend: FSTR HYPR
- Trend: Experience is All
- Mintel futures: Old Gold
- Market size and forecast
- Key points
- The beginnings of recovery
-
- Figure 258: Consumer spending on all electrical products: market size and forecast (incl. VAT), 2008-18
- Figure 259: Electrical products: Market size and forecast (incl. VAT), in current and constant prices, 2008-18
-
- Figure 260: Annual consumer prices inflation, 2013
- Segment forecasts: Not all categories set for growth
- Household appliances: benefiting from the housing-market bounce
-
- Figure 261: Household appliances: Segment size and forecast (incl. VAT), 2008-18
- Computing and telecoms: deflation a constant problem
-
- Figure 262: Computing and telecoms goods: Segment size and forecast (incl. VAT), 2008-18
- Audio-visual and photographic demand remains weak
-
- Figure 263: Audio-visual and photographic goods: Segment size and forecast (incl. VAT), 2008-18
- Personal care appliances riding the vanity wave
-
- Figure 264: Personal care appliances: Segment size and forecast (incl. VAT), 2008-18
- Segment forecasts: Annual data
-
- Figure 265: Electrical goods segment forecasts (incl. VAT), 2008-18
- Unit volumes snapshot
-
- Figure 266: Unit volume sales of selected major electrical goods categories, 2012-14
- Figure 267: Market definitions
- Mintel’s forecast methodology
- Specialists sector size
- Key points
- Comet’s closure hits the sector
-
- Figure 268: Electrical goods specialists’ sector sales, 2008-14
- A slowing of the relative decline in 2014
-
- Figure 269: Electrical goods specialists sales relative to all consumer spending on electrical goods, 2008-14
- Most of Comet’s sales lost to non-specialists
-
- Figure 270: Selected retailers’ estimated gains of Comet’s annual sales, 2013
- Enterprises, outlets and employment
- Outlets
-
- Figure 271: Number of retail outlets, 2008/09-2012/13
- Enterprises and employment
-
- Figure 272: Number of retail enterprises, 2008-12
- Figure 273: Number of retail employees – average during the year, 2008-12
- Strengths and weaknesses
- Strengths
- Weaknesses
- The market environment
- Key points
- Deflation plagues technology categories
-
- Figure 274: Consumer prices inflation, January-December 2013
- Squeezed incomes despite increased confidence
-
- Figure 275: Annual % change in average earnings versus consumer prices index, January 2010-November 2013
- Confidence is much improved
-
- Figure 276: Consumer confidence levels, January-December 2013
- Property market revival
-
- Figure 277: Number of UK residential property transactions, January-December 2013
- Ageing population
-
- Figure 278: Trends in the age structure of the UK population, 2013 and 2018
- Renewed interest in baking boosts demand for kitchen electricals
- Premiumisation in coffee helps demand for at-home machines
- New technology cannibalising other categories
- Ownership of electrical goods
-
- Figure 279: Household ownership of electrical goods by category, 2011 and 2012
- Figure 280: Household ownership of electrical goods by category, selected growth categories, 2008-12
-
- Figure 281: Household ownership of electrical goods by category, selected declining categories, 2008-12
- The consumer – Where they buy in-store or online
- Key points
- What we asked
- Where consumers buy
-
- Figure 282: UK: Where they bought electrical products, in-store or online, November 2013
- Trend data
-
- Figure 283: Where they bought electrical products, ranked by popularity of retailer, April 2012, November 2012 and November 2013
- Where they buy – offline/online split
-
- figure 284: UK: Where they bought electrical products, in-store only or online only, November 2013
- Who shops where
-
- Figure 285: Where they bought electrical goods, by age and affluence, November 2013
- The consumer – What they buy
- Key points
- What we asked
- What they buy
- Mobile phones are the most popular purchase
-
- Figure 286: UK: what electrical products they buy, November 2013
- Small kitchen/household appliances come second
- What they buy by age and affluence
-
- Figure 287: what they bought by age and affluence, November 2013
- What they buy by gender
-
- Figure 288: what they bought by age and affluence, November 2013
- The consumer – Key drivers
- Key points
- What we asked
- What motivates choices
- Bargain hunters
-
- Figure 289: UK: key drivers for electrical products shoppers, November 2013
- Savvy consumers look for savings
- Pre- and post-purchase support
- Relative importance of key drivers
-
- Figure 290: UK: Key drivers for electrical product shoppers in order of importance, November 2013
-
- Figure 291: UK: key drivers and whether ranked most important, November 2013
- The Consumer – Attitudes towards retailers of electrical goods
- Key points
- What we asked
- What consumers think
- The internet empowers consumers
-
- Figure 292: UK: Attitudes towards electrical goods retailers, November 2013
- Retailers would do well to build and deepen trust
- Multi-channel versus pureplay
- Attitudes by age and affluence
- Polarities by age
-
- Figure 293: UK: Attitudes towards electrical goods retailers, by age and affluence, November 2013
- What matters to older consumers
- How else can online retailers connect to shoppers?
- Attitudes by where they shop
-
- Figure 294: Attitudes by where they shop, November 2013
- Figure 295: Further attitudes by where they shop, November 2013
- The consumer – Satisfaction with services used
- Key points
- What we asked
- Usage of services provided
-
- Figure 296: UK: Usage of retailers services, November 2013
- Satisfaction with services used
-
- Figure 297: UK: Satisfaction with retailers services used, November 2013
- Who is not satisfied with services used
-
- Figure 298: UK: not satisfied with services by select demographic groups, November 2013
- Who’s innovating?
- Key points
- Encouraging customers to experiment with technology
- Digital concept store
-
- Figure 299: Argos, digital concept store, London
- In-store guidance
- In-store mobile cashback service
- Digital wallet gives electrical goods customers additional confidence buying online
- Samsung and Carphone Warehouse new store concept
- Channels of distribution
- Key points
- At a glance: pureplays now half as big as the specialists
-
- Figure 300: Estimated distribution of spending on electrical goods, 2013
- Pureplays gain big from Comet’s closure
-
- Figure 301: Estimated distribution of spending on electrical goods, 2012 and 2013
- Space allocation summary
- Key points
- Space allocations
-
- Figure 302: Leading electricals retailers, summary space allocation, January 2014
-
- Figure 303: Electricals retailers: Detail space allocation estimates, January 2014
- Trends
- Currys High Street
-
- Figure 304: Currys High street stores, space allocation, 2012-14
- Currys/PC World superstores
-
- Figure 305: Currys PC World superstores, space allocation, 2012-14
- John Lewis
-
- Figure 306: John Lewis electricals space allocation, 2012-14
- Argos
-
- Figure 307: Argos electricals space allocation, 2012-14
- Retail product mix
-
- Figure 308: leading electricals retailers, estimated sales mix, 2012/13
- Market shares
-
- Figure 309: Leading retailers market share of major categories, 2012
- The leading specialist retailers
- Key points
- Dixons dominates a cut-down specialists sector
-
- Figure 310: The leading specialist retailers of electrical goods: total net revenues, 2008-12
- Figure 311: The leading specialist retailers: compound annual growth rates in total net revenues, 2008-12
- Outlets and sales per outlet
-
- Figure 312: The leading specialist retailers of electrical goods: outlet numbers, 2008-12
-
- Figure 313: The leading specialist retailers of electrical goods: annual sales per outlet, 2008-12
- Figure 314: The leading specialist retailers: Compound annual growth rates in annual sales per outlet, 2008-12
- Operating profits and margins
-
- Figure 315: The leading specialist retailers of electrical goods: Operating profit, 2008-12
-
- Figure 316: The leading specialist retailers of electrical goods: operating margins, 2008-12
- Sales area and sales densities
-
- Figure 317: Selected leading specialist retailers of electrical goods: Total sales area, 2008-12
-
- Figure 318: Selected leading specialist retailers of electrical goods: Annual sales per sq m, 2008-12
- The leading non-specialist retailers
- Key points
- Amazon and Argos battle for leadership
- Sales: Amazon draws level
-
- Figure 319: Leading non-specialist retailers’ sales of electrical/electronic goods (excl. VAT), 2011-13
- Stores are a strength for Argos
-
- Figure 320: Leading non-specialist retailers’ store numbers, 2011-13
- The consumer: Argos maintains a lead for now
-
- Figure 321: The consumer: Where they have shopped for electrical products in the past 12 months, whether in-store or online, November 2013
- Market shares
- Key points
- Dixons and Amazon grow faster than Argos in 2013
-
- Figure 322: Market shares (%): The leading specialist and non-specialist retailers, 2012 and 2013
-
- Figure 323: Market shares: The leading specialist and non-specialist retailers, 2012 and 2013
- Online
- Key points
- Online market size surges in 2013
-
- Figure 324: Estimated online sales of electrical goods (incl. VAT), 2011-14
- Online under-indexes relative to shopper numbers
-
- Figure 325: Balance of shopper numbers by in-store/online and split of sales of electrical goods by in-store/online, 2013
- The retailers online: Amazon is dominant
-
- Figure 326: Leading online retailers’ estimated shares of online spending on electrical goods, 2013
- The consumer
- Where they shop: Amazon’s strong lead confirmed
-
- Figure 327: The consumer: Where consumers have bought online in the past 12 months, November 2013
-
- Figure 328: The consumer: Percentage buying online and in-store, by region, November 2013
- Figure 329: The consumer: Percentage buying online and in-store, by age group, November 2013
- Attitudes to online shopping and pureplay retailers
-
- Figure 330: The consumer: Attitudes towards electrical goods retailers, November 2013
- Visitor numbers: Apple leads
-
- Figure 331: Electrical retail websites’ UK visitor numbers, most popular websites ranked by total unique visitors, December 2013
- Leading sites’ visitor profiles
-
- Figure 332: Selected leading websites: profiles by age group, December 2013
-
- Figure 333: Selected leading websites: Profiles by socio-economic group, December 2013
- Figure 334: Selected leading websites: Profiles by gender, December 2013
- Advertising and promotion
- Key points
- Leading advertisers
-
- Figure 335: Leading electrical products retailers’ advertising spend, 2009-13
- Spending relative to turnover
-
- Figure 336: Leading electrical products specialists’ advertising spend as % of sales, 2009-12
- Spending by media
-
- Figure 337: Leading electrical products retailers’ advertising spend, by media type, 2013
- What we saw in 2013
- Tech and service credentials
- Black Friday and Christmas
- Promoting new products
- Online promotions
- Brand research
- Brand map
-
- Figure 338: Attitudes towards and usage of brands in the electrical retailing sector, November 2013
- Correspondence analysis
- Brand attitudes
-
- Figure 339: Attitudes, by electrical retailing brand, November 2013
- Brand personality
-
- Figure 340: Electrical retailing brand personality – macro image, November 2013
-
- Figure 341: Electrical retailing brand personality – micro image, November 2013
- Brand experience
-
- Figure 342: Electrical retailing brand usage, November 2013
-
- Figure 343: Satisfaction with various electrical retailing brands, November 2013
-
- Figure 344: Consideration of electrical retailing brands, November 2013
-
- Figure 345: Consumer perceptions of current electrical retailing brand performance, November 2013
- Brand index
-
- Figure 346: Electrical retailing brand index, November 2013
- Target group analysis
-
- Figure 347: Target groups, November 2013
-
- Figure 348: Electrical retailing brand usage, by target groups, November 2013
- Group One – Conformists
- Group Two – Simply the Best
- Group Three – Shelf Stalkers
- Group Four – Habitual Shoppers
- Group Five – Individualists
- Appendix – The consumer – Where they buy instore or online
-
- Figure 349: Most popular retailers used for electrical goods purchases – In-store/online, by demographics, November 2013
- Figure 350: Next most popular retailers used for electrical goods purchases – In-store/online, by demographics, November 2013
-
- Figure 351: Other retailers used for electrical goods purchases – In-store/online, by demographics, November 2013
- Figure 352: Most popular retailers used for electrical goods purchases – In-store, by demographics, November 2013
-
- Figure 353: Next most popular retailers used for electrical goods purchases – In-store, by demographics, November 2013
- Figure 354: Other retailers used for electrical goods purchases – In-store, by demographics, November 2013
-
- Figure 355: Most popular retailers used for electrical goods purchases – Online, by demographics, November 2013
- Figure 356: Next most popular retailers used for electrical goods purchases – Online, by demographics, November 2013
-
- Figure 357: Other retailers used for electrical goods purchases – Online, by demographics, November 2013
- Appendix – The consumer – What they buy
-
- Figure 358: Most popular types of electrical products purchased, by demographics, November 2013
- Figure 359: Next most popular types of electrical products purchased, by demographics, November 2013
-
- Figure 360: Other types of electrical products purchased, by demographics, November 2013
- Appendix – The consumer – Key drivers
-
- Figure 361: Factors important to electrical products shoppers – Special offers/sales, by demographics, November 2013
- Figure 362: Factors important to electrical products shoppers – Matching other retailers' prices, by demographics, November 2013
-
- Figure 363: Factors important to electrical products shoppers – Free delivery for large kitchen/household appliances, by demographics, November 2013
- Figure 364: Factors important to electrical products shoppers – Extended warranty at no extra cost, by demographics, November 2013
-
- Figure 365: Factors important to electrical products shoppers – Good after-sales service, by demographics, November 2013
- Figure 366: Factors important to electrical products shoppers – Wide range of brands available, by demographics, November 2013
-
- Figure 367: Factors important to electrical products shoppers – Ease of purchase, by demographics, November 2013
- Appendix – The consumer – Attitudes towards retailers of electrical goods
-
- Figure 368: Most popular attitudes towards electrical goods retailers, by demographics, November 2013
- Figure 369: Next most popular attitudes towards electrical goods retailers, by demographics, November 2013
- Appendix – The consumer – Satisfaction with services used
-
- Figure 370: Satisfaction with retailers' services/products – Click-and-collect^, by demographics, November 2013
- Figure 371: Satisfaction with retailers' services/products – Home delivery service, by demographics, November 2013
-
- Figure 372: Satisfaction with retailers' services/products – Extended warranty, by demographics, November 2013
- Figure 373: Satisfaction with retailers' services/products – Product insurance, by demographics, November 2013
-
- Figure 374: Satisfaction with retailers' services/products – Advice from retailers' staff, by demographics, November 2013
- Figure 375: Satisfaction with retailers' services/products – Returning a product to the retailer, by demographics, November 2013
-
- Figure 376: Satisfaction with retailers' services/products – Installation service, by demographics, November 2013
- Figure 377: Satisfaction with retailers' services/products – Removal of old product^^, by demographics, November 2013
-
- Figure 378: Satisfaction with retailers' services/products – Online live-chat helpline^^^, by demographics, November 2013
Amazon Europe
-
- What we think
-
- Figure 379: The consumer: Percentage of respondents having bought electrical goods from Amazon in the past 12 months, November 2013
- Company background
- Company performance
-
- Figure 380: Amazon Europe: Group sales performance, excl. sales tax, 2008-13
- Retail offering
-
- Figure 381: Number of products listed on Amazon.co.uk, by category, December 2013
-
- Figure 382: Amazon.co.uk: Product mix, by number of SKUs, December 2013
Apple Retail
-
- What we think
- Company background
- Company performance
-
- Figure 383: Apple Retail: Financial performance, 2008-13
-
- Figure 384: Apple Retail: European stores, 2012-14
- Retail offering
Appliances Online/AO.com
-
- What we think
-
- Figure 385: DRL Ltd: Share of online sales of all electrical goods, 2011/12-2013/14
- Company background
- Company performance
-
- Figure 386: Appliances Online/DRL Ltd: Group financial performance, 2008/09-2013/14
- Retail offering
-
- Figure 387: DRL Ltd’s white-label appliance sites and other affiliated sites, February 2014
Argos
-
- What we think
-
- Figure 388: Argos’s new-format store, Chancery Lane, London, January 2013
- Company background
- Company performance
-
- Figure 389: Argos: Group financial performance, 2008/09-2013/14
-
- Figure 390: Argos: Estimated electrical goods sales, 2008/09-2013/14
-
- Figure 391: Argos: Outlet data, 2008/09-2012/13
- Retail offering
-
- Figure 392: Number of products offered in the Argos catalogue, 2011/12-2012/13
BAS Group
-
- What we think
- Company background
- Company performance
-
- Figure 393: BAS Group: Estimated group sales performance, excl. sales tax, 2010-13
-
- Figure 394: BAS Group: Outlet data, 2013
- Retail offering
Boulanger (group)
-
- What we think
- Company background
- Company performance
-
- Figure 395: Boulanger (group): Group sales performance, excl. sales tax, 2009-13
- Figure 396: HTM Group/Boulanger: Outlet data, 2009-13
- Retail offering
Conrad Electronic
-
- What we think
- Company background
- Company performance
-
- Figure 397: Conrad: Estimated group sales performance, excl. sales tax, 2009-13
-
- Figure 398: Conrad: Outlet data, 2009-13
- Retail offering
Darty plc
-
- What we think
- Company background
- Company performance
-
- Figure 399: Darty plc: Group financial performance, 2008/09-2012/13
-
- Figure 400: Darty plc: Outlet data, 2008/09-2012/13
- Retail offering
Dixons Retail Plc
-
- What we think
- Company background
- Company performance
-
- Figure 401: Dixons retail group: Like-for-like growth, 2012/13 and 2013/14
-
- Figure 402: Dixons Retail Plc: Group financial performance, 2008/09-2013/14
-
- Figure 403: Dixons Retail Plc: Outlet data, 2008/09-2012/13
- Retail offering
-
- Figure 404: Dixons retail: UK sales mix, 2012/13
ElectronicPartner (EP)
-
- What we think
- Company background
- Company performance
-
- Figure 405: ElectronicPartner: Group financial performance, 2008-13
-
- Figure 406: ElectronicPartner Branded Affiliated store numbers, by country, 2013
- Retail offering
E-Square
-
- What we think
- Company background
-
- Figure 407: E-Square: Members and websites by country of operation, 2014
-
- Figure 408: E-Square: Affiliated online stores, 2014
- Company performance
-
- Figure 409: E-Square: Members’ Estimated retail sales by country/region, 2011-13
- Figure 410: E-Square: Members’ approximate store numbers by country/region, 2011-13
- Retail offering
Euronics International
-
- What we think
- Company background
-
- Figure 411: Euronics: Members, countries and trading names, 2014
- Company performance
-
- Figure 412: Euronics International: Group sales performance (excl. VAT), 2009-13
- Figure 413: Euronics International: Outlet data, 2009-13
- Figure 414: Euronics International: Sales per outlet, 2009-13
- Retail offering
Expert International (Europe)
-
- What we think
- Company background
-
- Figure 415: Expert International, online shopping availability, 2014
- Company performance
-
- Figure 416: Expert: Estimated sales at retail (excl. sales tax), 2009-13
-
- Figure 417: Expert: Outlet data, 2009-13
- Retail offering
Fnac
-
- What we think
- Company background
- Company performance
-
- Figure 418: Fnac: Group financial performance, 2008-13
- Figure 419: Fnac: Sales breakdown, 2009-12
-
- Figure 420: Fnac: Group interim financial performance, 2012 and 2013
- Figure 421: Fnac: Sales breakdown, Interim period 2012 and 2013
-
- Figure 422: Fnac: Outlet data, 2008-12
- Figure 423: Fnac: Store types, 2012
- Retail offering
Maplin Electronics Ltd
-
- What we think
- Company background
- Company performance
-
- Figure 424: Maplin Electronics Ltd: Group financial performance, 2008-13
-
- Figure 425: Maplin Electronics Ltd: Outlet data, 2008-13
- Retail offering
Media-Saturn
-
- What we think
- Company background
- Company performance
-
- Figure 426: Media Markt/Saturn: Group sales performance, 2008/09-2012/13
- Figure 427: Media Markt/Saturn: Outlet data, 2008/09-2012/13
- Retail offering
Appendix – Broader Market Environment
-
- Online
-
- Figure 428: Europe: Percentage of households with a broadband internet connection, by country, 2009-13
- Figure 429: Europe: Percentage of all individuals accessing the internet daily, 2009-13
- Consumer confidence
-
- Figure 430: Europe: Consumer confidence levels, February 2013-January 2014
- Population
-
- Figure 431: Europe: Population, total and by age group, 2010
- Figure 432: Europe: Forecast population, total and by age group, 2015
- Figure 433: Europe: Forecast population, total and by age group, 2020
- Gross domestic product
-
- Figure 434: Europe: Gross domestic product, at current prices, 2012
- Figure 435: Europe: Real-terms year-on-year GDP growth, 2009-14
- Consumer spending
-
- Figure 436: Europe: Consumer spending, at current prices, 2012
- Figure 437: Europe: Real-terms year-on-year growth in consumer spending, 2009-12
- Inflation
-
- Figure 438: Europe: Harmonised indices of consumer prices – annual % change, all items, 2009-13
- Figure 439: Europe: Harmonised indices of consumer prices – annual % change, personal care products, 2009-13
- Interest rates
-
- Figure 440: Europe: Central bank interest rates, 2009-13
Appendix – European Comparisons
-
-
- Figure 441: Stores from where electrical goods were purchased, France, January 2014
- Figure 442: Stores from where electrical goods were purchased, France, January 2014
-
- Figure 443: Stores from where electrical goods were purchased, France, January 2014
- Figure 444: Stores from where electrical goods were purchased, Germany, January 2014
-
- Figure 445: Stores from where electrical goods were purchased, Germany, January 2014
- Figure 446: Stores from where electrical goods were purchased, Germany, January 2014
-
- Figure 447: Stores from where electrical goods were purchased, Italy, January 2014
- Figure 448: Stores from where electrical goods were purchased, Italy, January 2014
-
- Figure 449: Stores from where electrical goods were purchased, Italy, January 2014
- Figure 450: Stores from where electrical goods were purchased, Spain, January 2014
-
- Figure 451: Stores from where electrical goods were purchased, Spain, January 2014
- Figure 452: Stores from where electrical goods were purchased, Spain, January 2014
-
- Figure 453: Most important factors in choosing the retailer for electrical goods, by country, January 2014
- Figure 454: Ranking of important factors in choosing the retailer for electrical goods, by country, January 2014
-
Appendix – France
-
-
- Figure 455: Most popular stores from where electrical goods were purchased – In-store/Online, by demographics, France, January 2014
- Figure 456: Next most popular stores from where electrical goods were purchased – In-store/Online, by demographics, France, January 2014
-
- Figure 457: Other stores from where electrical goods were purchased – In-store/Online, by demographics, France, January 2014
- Figure 458: Least popular stores from where electrical goods were purchased – In-store/Online, by demographics, France, January 2014
-
- Figure 459: Most popular stores from where electrical goods were purchased – In-store, by demographics, France, January 2014
- Figure 460: Next most popular stores from where electrical goods were purchased – In-store, by demographics, France, January 2014
-
- Figure 461: Other stores from where electrical goods were purchased – In-store, by demographics, France, January 2014
- Figure 462: Most popular stores from where electrical goods were purchased – Online, by demographics, France, January 2014
-
- Figure 463: Next most popular stores from where electrical goods were purchased – Online, by demographics, France, January 2014
- Figure 464: Other stores from where electrical goods were purchased – Online, by demographics, France, January 2014
-
- Figure 465: Least popular stores from where electrical goods were purchased – Online, by demographics, France, January 2014
-
- Figure 466: Most popular most important factors in choosing the retailer for electrical goods, by demographics, France, January 2014
- Figure 467: Next most popular most important factors in choosing the retailer for electrical goods, by demographics, France, January 2014
-
- Figure 468: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store/Online, France, January 2014
- Figure 469: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store/Online, France, January 2014
-
- Figure 470: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store, France, January 2014
- Figure 471: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store, France, January 2014
-
- Figure 472: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – Online, France, January 2014
- Figure 473: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – Online, France, January 2014
-
Appendix – Germany
-
-
- Figure 474: Most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Germany, January 2014
- Figure 475: Next most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Germany, January 2014
-
- Figure 476: Other stores from where electrical goods were purchased – In-store/Online, by demographics, Germany, January 2014
- Figure 477: Least popular stores from where electrical goods were purchased – In-store/Online, by demographics, Germany, January 2014
-
- Figure 478: Most popular stores from where electrical goods were purchased – In-store, by demographics, Germany, January 2014
- Figure 479: Next most popular stores from where electrical goods were purchased – In-store, by demographics, Germany, January 2014
-
- Figure 480: Other stores from where electrical goods were purchased – In-store, by demographics, Germany, January 2014
- Figure 481: Most popular stores from where electrical goods were purchased – Online, by demographics, Germany, January 2014
-
- Figure 482: Next most popular stores from where electrical goods were purchased – Online, by demographics, Germany, January 2014
- Figure 483: Other stores from where electrical goods were purchased – Online, by demographics, Germany, January 2014
-
- Figure 484: Least popular stores from where electrical goods were purchased – Online, by demographics, Germany, January 2014
-
- Figure 485: Most popular most important factors in choosing the retailer for electrical goods, by demographics, Germany, January 2014
- Figure 486: Next most popular most important factors in choosing the retailer for electrical goods, by demographics, Germany, January 2014
-
- Figure 487: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store/Online, Germany, January 2014
- Figure 488: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store/Online, Germany, January 2014
-
- Figure 489: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store, Germany, January 2014
- Figure 490: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store, Germany, January 2014
-
- Figure 491: Most important factors in choosing the retailer for electrical goods, by stores from where electrical goods were purchased – Online, Germany, January 2014
-
Appendix – Italy
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- Figure 492: Most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Italy, January 2014
- Figure 493: Next most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Italy, January 2014
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- Figure 494: Other stores from where electrical goods were purchased – In-store/Online, by demographics, Italy, January 2014
- Figure 495: Least popular stores from where electrical goods were purchased – In-store/Online, by demographics, Italy, January 2014
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- Figure 496: Most popular stores from where electrical goods were purchased – In-store, by demographics, Italy, January 2014
- Figure 497: Next most popular stores from where electrical goods were purchased – In-store, by demographics, Italy, January 2014
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- Figure 498: Other stores from where electrical goods were purchased – In-store, by demographics, Italy, January 2014
- Figure 499: Most popular stores from where electrical goods were purchased – Online, by demographics, Italy, January 2014
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- Figure 500: Next most popular stores from where electrical goods were purchased – Online, by demographics, Italy, January 2014
- Figure 501: Other stores from where electrical goods were purchased – Online, by demographics, Italy, January 2014
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- Figure 502: Least popular stores from where electrical goods were purchased – Online, by demographics, Italy, January 2014
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- Figure 503: Most popular most important factors in choosing the retailer for electrical goods, by demographics, Italy, January 2014
- Figure 504: Next most popular most important factors in choosing the retailer for electrical goods, by demographics, Italy, January 2014
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- Figure 505: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store/Online, Italy, January 2014
- Figure 506: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store/Online, Italy, January 2014
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- Figure 507: Most important factors in choosing the retailer for electrical goods, by other stores from where electrical goods were purchased – In-store/Online, Italy, January 2014
- Figure 508: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store, Italy, January 2014
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- Figure 509: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store, Italy, January 2014
- Figure 510: Most important factors in choosing the retailer for electrical goods, by other stores from where electrical goods were purchased – In-store, Italy, January 2014
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- Figure 511: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – Online, Italy, January 2014
- Figure 512: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – Online, Italy, January 2014
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Appendix – Spain
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- Figure 513: Most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Spain, January 2014
- Figure 514: Next most popular stores from where electrical goods were purchased – In-store/Online, by demographics, Spain, January 2014
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- Figure 515: Other stores from where electrical goods were purchased – In-store/Online, by demographics, Spain, January 2014
- Figure 516: Least stores from where electrical goods were purchased – In-store/Online, by demographics, Spain, January 2014
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- Figure 517: Most popular stores from where electrical goods were purchased – In-store, by demographics, Spain, January 2014
- Figure 518: Next most popular stores from where electrical goods were purchased – In-store, by demographics, Spain, January 2014
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- Figure 519: Other stores from where electrical goods were purchased – In-store, by demographics, Spain, January 2014
- Figure 520: Most popular stores from where electrical goods were purchased – Online, by demographics, Spain, January 2014
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- Figure 521: Next most popular stores from where electrical goods were purchased – Online, by demographics, Spain, January 2014
- Figure 522: Other stores from where electrical goods were purchased – Online, by demographics, Spain, January 2014
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- Figure 523: Most popular most important factors in choosing the retailer for electrical goods, by demographics, Spain, January 2014
- Figure 524: Next most popular most important factors in choosing the retailer for electrical goods, by demographics, Spain, January 2014
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- Figure 525: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store/Online, Spain, January 2014
- Figure 526: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store/Online, Spain, January 2014
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- Figure 527: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – In-store, Spain, January 2014
- Figure 528: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – In-store, Spain, January 2014
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- Figure 529: Most important factors in choosing the retailer for electrical goods, by most popular stores from where electrical goods were purchased – Online, Spain, January 2014
- Figure 530: Most important factors in choosing the retailer for electrical goods, by next most popular stores from where electrical goods were purchased – Online, Spain, January 2014
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Appendix – UK Brand Research
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- Figure 531: Brand usage, November 2013
- Figure 532: Brand commitment, November 2013
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- Figure 533: Brand momentum, November 2013
- Figure 534: Brand diversity, November 2013
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- Figure 535: Brand satisfaction, November 2013
- Figure 536: Brand attitude, November 2013
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- Figure 537: Brand image – macro image, November 2013
- Figure 538: Brand image – micro image, November 2013
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- Figure 539: Profile of target groups, by demographics, November 2013
- Figure 540: Psychographic segmentation, by target groups, November 2013
- Figure 541: Brand usage, by target groups, November 2013
- Brand index
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- Figure 542: Brand index, November 2013
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