Customer Loyalty and Discounting in Retailing - UK - December 2002
Customer Loyalty and Discounting in Retailing - UK - December 2002

Mintel’s Horizon Reports are designed to answer those questions that do not fall into one specific market area. This essential range examines the nation as a whole: our lifestyles, attitudes, hopes, fears and desires. It covers a broad spectrum of topics that deserve special, in-depth analysis such as British Lifestyles, Sponsorship, Health & Fitness, Holidays and Consumer Shopping Habits.

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary

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Contents
Introduction and Abbreviations
Economic and Social Environment
Discount and Price Retailing in Grocery
Discounting and Value-Led Retailing in Non-Food
Background Developments in Loyalty Card-Led Retail Marketing
The Relative Importance of Price to Grocery Shoppers
Patterns of Grocery Shopping
Use of Grocery Discount Formats
Price, Promotion and the Non-Food Shopper
Participation in Loyalty Card Schemes
Attitudes Towards Loyalty Card Schemes
Loyalty Cards and Shopping Behaviour
The Impact of Relationship Marketing Initiatives
Issues and Implications for the Future
Conclusions
Appendices