Table of Contents
Executive Summary
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- Internet retailing has come of age
- Internet retail sales were worth 1.35% of all retail sales in 2004
- A North-South divide in internet sales per head
- Delivering groceries online
- Mail order houses switching away from catalogues towards the internet
- Shop-based retailers increasingly venturing online
- Pure play internet retailers a major force
- Internet retail sales will increase four-fold to 2010
- Limits to online retail penetration
- Will rising internet sales expand the retail market?
E-commerce in Europe
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- Report scope
- Technical notes
- Currencies
- Country codes
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- Figure 1: Country codes
- VAT
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- Figure 2: Europe: Standard VAT rates, 2005
- E-commerce in Europe
- The early years
- The dot.com bubble
- Boo.com – too much to soon?
- Growth at all costs
- Lessons from the dot.com crash
- Multi-channel retailing
- Mail order e-commerce
- Store-based retailers’ e-commerce
- Delivery issues
- Order fulfilment
- Internet retailing in its second decade
- Search engines, portals and price comparison sites
- Improvements in shopping online
- Jersey clamps down on low prices through VAT avoidance
- The IT infrastructure for e-commerce
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- Figure 3: Percentage of households with broadband by country, 2004
- Regular users of the internet
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- Figure 4: Regular users of the internet as % of population, 2004
- Shopping on the internet
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- Figure 5: Internet users having ordered/bought goods or services over the internet in the previous three months, 2004
- Figure 6: Size of online sales of goods sector by country, 2004
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- Figure 7: Online sales of goods per capita by country, 2004
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- Figure 8: Online sales of goods as % of all retail sales by country, 2004
- Leading players
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- Figure 9: Top 20 identified European online retailers, 2004
- Prospects and forecasts
- E-commerce has come of age
- Sources of growth
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- Figure 10: Forecast internet sales by country, 2005
- Figure 11: Forecast internet sales by country, 2004 and 2010
- Figure 12: Internet sales as % of all retail sales by country, 2004 and 2010
Austria
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- Executive Summary
- Home shopping on good form
- Traditional forms of home shopping dominate
- E-commerce growing in importance
- E-commerce will lead growth of home shopping
- Background Data – Austria
- Population
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- Figure 13: Austria: Population trends, 2000-04
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- Figure 14: Austria: Population, by age group and sex, 2004
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- Figure 15: Austria: Households, 1999-2003
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- Figure 16: Austria: Regions, 2001-04
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- Figure 17: Austria: Major cities, 2001 and 2004
- Economy
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- Figure 18: Austria: Gross domestic product, 1995-2004
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- Figure 19: Austria: Consumer prices, 1997-2004
- Figure 20: Austria: Consumer expenditure, 1995-2004
-
- Figure 21: Austria: Detailed breakdown of consumer expenditure, 2000-04
- The Austrian Home Shopping Market
- Market value
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- Figure 22: Austria: Home shopping market size by segment, 2004
- Figure 23: Austria: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
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- Figure 24: Austria: Internet usage data, 2000-05
- Figure 25: Austria: Computer and internet penetration, by age, 2004
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- Figure 26: Austria: Products and services bought online by internet users, 2001 and 2004
- Market value
- Major players
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- Figure 27: Austria: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 28: Austria: Online goods sales forecasts, 2004-10 (f)
- Figure 29: Austria: Online retail sales as % all retail sales, 2004-10 (f)
Belgium
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- Executive Summary
- Poorly developed home shopping market
- Belgium has the IT infrastructure
- E-commerce now a sizeable part of home shopping
- E-commerce will continue to be the main engine of home shopping growth
- Background Data – Belgium
- Population
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- Figure 30: Belgium: Population trends, 2001-05
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- Figure 31: Belgium: Population, by age group and sex, 2004
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- Figure 32: Belgium: Households, 2000-04
- Figure 33: Belgium: Population of major regions, 2003-05
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- Figure 34: Belgium: Population, by province, 2003-05
- Figure 35: Belgium: Population of major cities, 2003-05
- Economy
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- Figure 36: Belgium: Gross domestic product, 1995-2004
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- Figure 37: Belgium: Consumer prices, 1997-2004
- Figure 38: Belgium: Consumer expenditure, 1995-2004
-
- Figure 39: Belgium: Detailed breakdown of household expenditure, 1999-2003
- The Belgian Home Shopping Market
- Market value
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- Figure 40: Belgium: Home shopping market by segment, 2004
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- Figure 41: Belgium: Home shopping market by segment, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
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- Figure 42: Belgium: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 43: Belgium: Online goods sales forecasts, 2004-10 (f)
- Figure 44: Belgium: Online retail sales as % all retail sales, 2004-10 (f)
Czech Republic
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- Executive Summary
- Home shopping sector is reasonably well developed
- Plenty of growth to come from greater IT usage
- E-commerce is now a significant part of distance selling
- Home shopping dominated by foreign companies
- Above average growth forecast for e-commerce sales
- Background Data – Czech Republic
- Population
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- Figure 45: Czech Republic: Population trends, 2000-04
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- Figure 46: Czech Republic: Population, by age group and sex, 2003
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- Figure 47: Czech Republic: Households, 1991-2001
- Figure 48: Czech Republic: Major cities, 2002-04
- Economy
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- Figure 49: Czech Republic: Gross domestic product, 1995-2004
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- Figure 50: Czech Republic: Consumer prices, 1997-2003
- Figure 51: Czech Republic: Consumer expenditure, 1995-2003
-
- Figure 52: Czech Republic: Detailed breakdown of consumer expenditure, 1999-2003
- The Czech Home Shopping Sector
- Market value
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- Figure 53: Czech Republic: Estimated home shopping market size, 2004
- Figure 54: Czech Republic: Home shopping market, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
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- Figure 55: Czech Republic: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 56: Czech Republic: Online goods sales forecasts, 2004-10 (f)
- Figure 57: Czech Republic: Online retail sales as % all retail sales, 2004-10 (f)
Denmark
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- Executive Summary
- Per capita home shopping spend lags behind Nordic neighbours
- E-commerce drives the sector
- E-tail now the dominant element of the home shopping sector
- Further growth is forecast
- Background Data – Denmark
- Population
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- Figure 58: Denmark: Population trends, 2001-05
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- Figure 59: Denmark: Population, by age group and sex, 2005
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- Figure 60: Denmark: Households, 2001-05
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- Figure 61: Denmark: Major regions, 2001-05
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- Figure 62: Denmark: Major cities, 2001-05
- Economy
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- Figure 63: Denmark: Gross domestic product, 1995-2004
-
- Figure 64: Denmark: Consumer prices, 1997-2004
- Figure 65: Denmark: Consumer expenditure, 1995-2004
-
- Figure 66: Denmark: Detailed breakdown of consumer expenditure, 2000-04
- The Danish home shopping market
- Market value
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- Figure 67: Denmark: Home shopping market size, 2004
- Figure 68: Denmark: Home shopping market, 2004
- E-commerce sector
- Internet use
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- Figure 69: Denmark: Internet and PC penetration, 2002-04
- Figure 70: Denmark: Private purposes for using the internet, 2002-04
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- Figure 71: Denmark: Number of payments in internet shops, 2001-04
- Market value
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- Figure 72: Denmark: Products bought online, by internet users, 2004
- Major players
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- Figure 73: Denmark: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 74: Denmark: Online sales of goods forecasts, 2004-10 (f)
- Figure 75: Denmark: Online retail sales as % of all retail sales, 2004-10 (f)
Finland
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- Executive Summary
- A strong tradition of home shopping
- Strong IT infrastructure
- E-commerce now the largest part of the distance selling sector
- E-commerce has room to grow
- Background Data – Finland
- Population
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- Figure 76: Finland: Population trends, 2000-04
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- Figure 77: Finland: Population, by age group and sex, 2004
-
- Figure 78: Finland: Households, December 2000-03
- Figure 79: Finland: Major regions and cities, 2004
- Economy
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- Figure 80: Finland: Gross domestic product, 1995-2003
-
- Figure 81: Finland: Consumer prices, 1997-2004
- Figure 82: Finland: Consumer expenditure, 1995-2004
-
- Figure 83: Finland: Breakdown of consumer expenditure, 1999-2003
- The Finnish Home Shopping Sector
- Market value
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- Figure 84: Finland: Home shopping market size, 2004
- Figure 85: Finland: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
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- Figure 86: Finland: Internet usage and online shopping across age groups, 2004
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- Figure 87: Finland: E-commerce by product group, January-April 2004
- Market value
- Major players
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- Figure 88: Finland: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 89: Finland: Online retail sales forecasts, 2004-10 (f)
- Figure 90: Finland: Internet sales as % all retail sales, 2004-10
France
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- Executive Summary
- Online sales growing in importance in home shopping
- Mail order companies still dominate the home shopping sector
- France IT infrastructure
- Uptake of the internet
- E-commerce market set for further strong growth
- Background Data – France
- Population
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- Figure 91: France: Population trends, 2001-05
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- Figure 92: France: Population, by age group and sex, 2005
-
- Figure 93: France: Households, 2005
-
- Figure 94: France: Regions and major cities, 1999 and 2004
- Economy
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- Figure 95: France: Gross domestic product, 1995-2004
-
- Figure 96: France: Consumer prices, 1997-2004
-
- Figure 97: France: Consumer expenditure, 1995-2004
-
- Figure 98: France: Detailed breakdown of consumer expenditure, 2000-04
- The French Home Shopping Market
- Market value
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- Figure 99: France: Home shopping market by segment, 2004
- Figure 100: France: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
- Market value
-
- Figure 101: France: Internet sales of goods & services by mail order companies, 2000-04
- Major players
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- Figure 102: France: Identified internet retailers, 2005
- Consumer attitudes towards the internet over time
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- Figure 103: I intend to use the internet in the next 12 months, 2001-02 and 2004-05
- Figure 104: When I need information the first place I look is the internet, 2001-02 and 2004-05
-
- Figure 105: To do my shopping by internet makes my life easier, 2001-02 and 2004-05
- Prospects and forecasts
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- Figure 106: France: Online retail sales forecasts, 2004-10 (f)
- Figure 107: France: Online retail sales as % all retail sales, 2004-10 (f)
Germany
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- Executive Summary
- Largest home shopping market in Europe
- E-commerce market also the largest in Europe
- Mail order companies migrating online
- Shop-based retailers slow to venture online
- Potential for pure play retailers
- But a warning from German consumers
- Background Data – Germany
- Population
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- Figure 108: Germany: Population trends, 2001-05
-
- Figure 109: Germany: Population, by age group and sex, 2001-05
-
- Figure 110: Germany: Households, 2002-04
-
- Figure 111: Germany: Regions and major cities, 2003
- Economy
-
- Figure 112: Germany: Gross domestic product, 1995-2004
-
- Figure 113: Germany: Consumer prices, 1997-2004
- Figure 114: Germany: Consumer expenditure, 1995-2004
-
- Figure 115: Germany: Detailed breakdown of consumer expenditure, 2000-04
- The German Home Shopping Market
- Market value
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- Figure 116: Germany: Home shopping market, by segment, 2004
-
- Figure 117: Germany: Home shopping market, 2004
- E-commerce sector
- Internet use
- Market value
-
- Figure 118: Germany: Total B2C online sales, 2000-05
- Major players
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- Figure 119: Germany: Identified internet retailers 2005
- Consumer attitudes towards the internet over time
-
- Figure 120: I intend to use the internet in the next 12 months 2001-02 and 2004-05
- Figure 121: When I need information the first place I look is the internet, 2001-02 and 2004-05
-
- Figure 122: To do my shopping by internet makes my life easier, 2001-02 and 2004-05
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 123: Germany: Online goods sales forecasts, 2004-10 (f)
-
- Figure 124: Germany: Online retail sales as % all retail sales, 2004-10 (f)
Greece
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- Executive Summary
- Greece is one of the most underdeveloped markets
- Low IT infrastructure
- Online sales grow
- Home shopping sector dominated by foreign retailers
- Strong growth forecast for e-commerce
- Background Data – Greece
- Population
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- Figure 125: Greece: Population trends, 2000-05
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- Figure 126: Greece: Population, by age group and sex, 2005
-
- Figure 127: Greece: Households, 2001
- Figure 128: Greece: Regions, 2005
- Economy
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- Figure 129: Greece: Gross domestic product, 1995-2004
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- Figure 130: Greece: Consumer prices, 1997-2004
- Figure 131: Greece: Consumer expenditure, 1995-2004
-
- Figure 132: Greece: Detailed breakdown of consumer expenditure, 2000-04
- The Greek Home Shopping Market
- Market value
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- Figure 133: Greece: Home shopping market size by segment, 2004
- Figure 134: Greece: Estimated home shopping market, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
-
- Figure 135: Greece: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 136: Greece: Online goods sales forecasts, 2004-10 (f)
- Figure 137: Greece: Online retail sales as % all retail sales, 2004-10 (f)
Hungary
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- Executive Summary
- Home shopping sector growing
- IT use is low
- E-commerce is a growing retail channel
- Hungarian home shopping sector dominated by foreign players
- Market forecast
- Background Data – Hungary
- Population
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- Figure 138: Hungary: Population trends, 2001-05
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- Figure 139: Hungary: Population, by age group and sex, 2001-05
-
- Figure 140: Hungary: Population, by region, 2001-05
- Economy
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- Figure 141: Hungary: Gross domestic product, 1995-2004
-
- Figure 142: Hungary: Consumer prices, 1998-2004
-
- Figure 143: Hungary: Consumer expenditure, 1995-2004
-
- Figure 144: Hungary: Detailed breakdown of consumer expenditure, 2002 and 2003
- The Hungarian Home Shopping Market
- Market value
-
- Figure 145: Hungary: Home shopping market size, by segment, 2004
- Figure 146: Hungary: Home shopping market, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 147: Hungary: Online goods sales forecasts, 2004-10 (f)
- Figure 148: Hungary: Online retail sales relative to all retail sales, 2004-10 (f)
Republic of Ireland
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- Executive Summary
- Traditional home shopping sector never really gat started
- The Irish are embracing e-commerce
- E-commerce is the dominant part of the distance selling sector
- Market dominated by foreign retailers
- Sector forecast to grow strongly
- Background Data – Republic of Ireland
- Population
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- Figure 149: Republic of Ireland: Population by sex, 2001-05
-
- Figure 150: Republic of Ireland: Population age profile, 2004 and 2005
- Figure 151: Households in the Republic of Ireland, 1991 and 2002
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- Figure 152: Republic of Ireland: Average household size, 1998-2002
- Figure 153: Ireland: Counties and major cities, 2002
- Economy
-
- Figure 154: Republic of Ireland: Gross domestic product, 1995-2004
-
- Figure 155: Republic of Ireland: Consumer prices, 1997-2004
- Figure 156: Republic of Ireland: Consumer expenditure, 1995-2004
-
- Figure 157: Republic of Ireland: Detailed breakdown of consumer expenditure, 2000-04
- The Irish Home Shopping Market
- Market value
-
- Figure 158: Republic of Ireland: Home shopping market by segment, 2004
- Figure 159: Republic of Ireland: Home shopping market, 2004
- E-commerce sector
- Internet use
-
- Figure 160: Ireland: Household use of internet, June 2004
- Market value
- Major players
-
- Figure 161: Ireland: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 162: Ireland: Online goods sales forecasts, 2004-10 (f)
- Figure 163: Ireland: Online retail sales as % all retail sales, 2004-10 (f)
Italy
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- Executive Summary
- Italy’s home shopping sector remains underdeveloped
- Laying the foundations for e-commerce
- Growing choice online
- E-commerce sector growing rapidly
- Background Data – Italy
- Population
-
- Figure 164: Italy: Population trends, 2000-04
-
- Figure 165: Italy: Population, by age group and sex, 2003
-
- Figure 166: Italy: Households, by number of members, 1998-2003
-
- Figure 167: Italy: Population, by region, 2001-03
-
- Figure 168: Italy: Population of major cities, 2001-03
- Economy
-
- Figure 169: Italy: Gross domestic product, 1995-2004
-
- Figure 170: Italy: Consumer prices, 1997-2004
- Figure 171: Italy: Consumer expenditure, 1995-2004
-
- Figure 172: Italy: Detailed breakdown of consumer expenditure, 2000-04
- The Italian Home Shopping Market
- Market value
-
- Figure 173: Italy: Home shopping market size by segment, 2004
-
- Figure 174: Italy: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
-
- Figure 175: Italy: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 176: Italy: Online retail sales prospects, 2004-10 (f)
- Figure 177: Italy: Online retail sales as % all retail sales, 2004-10 (f)
The Netherlands
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- Executive Summary
- E-commerce growing rapidly
- Home shopping hit by weak retail market
- Sector dominated by foreign players
- Some activity from store-based retailers
- Catching up with neighbouring countries
- Background Data – The Netherlands
- Population
-
- Figure 178: The Netherlands: Population trends, 2001-05
-
- Figure 179: The Netherlands: Population, by age group, 2004 and 2005
-
- Figure 180: The Netherlands: Households, January 2004
-
- Figure 181: The Netherlands: Major regions and cities, 2003 and 2004
- Economy
-
- Figure 182: The Netherlands: Gross domestic product, 1995-2004
-
- Figure 183: The Netherlands: Consumer prices, 1998-2004
-
- Figure 184: The Netherlands: Consumer expenditure, 1995-2004
-
- Figure 185: The Netherlands: Detailed breakdown of consumer expenditure, 1999-2003
- The Dutch Home Shopping Market
- Market value
-
- Figure 186: The Netherlands: Home shopping market size, 2004
-
- Figure 187: The Netherlands: Home shopping market, 2004
- E-commerce sector
- Internet use
- Market value
-
- Figure 188: The Netherlands: B2C E-commerce sector sales, 2000-04
-
- Figure 189: The Netherlands: B2C E-commerce sales by category, 1999-2004
- Figure 190: The Netherlands: B2C e-commerce sales by category, 2004
- Major players
-
- Figure 191: The Netherlands: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 192: The Netherlands: Online retail sales forecasts, 2004-10 (f)
- Figure 193: The Netherlands: Online retail sales as % all retail sales, 2004-10 (f)
Norway
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- Executive Summary
- Keen home shoppers
- Hi tech Norway
- E-commerce now the dominant segment
- Growth is expected to continue
- Background Data – Norway
- Population
-
- Figure 194: Norway: Population trends, 2001-05
-
- Figure 195: Norway: Population, by age group and sex, 2005
-
- Figure 196: Norway: Households, 2001
- Figure 197: Norway: Population by region, 2001-05
-
- Figure 198: Norway: Major cities, 2001-05
- Economy
-
- Figure 199: Norway: Gross domestic product, 1995-2004
-
- Figure 200: Norway: Consumer prices, 1997-2004
- Figure 201: Norway: Consumer expenditure, 1995-2004
-
- Figure 202: Norway: Detailed breakdown of expenditure on consumer goods, 2000-04
- The Norwegian Home Shopping Sector
- Market value
-
- Figure 203: Norway: Home shopping market size, 2004
- Figure 204: Norway: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
-
- Figure 205: Norway: Internet and PC penetration, 2005
- Market value
-
- Figure 206: Norway: Goods & services bought or ordered over internet for private use, 2004-05
- Major players
-
- Figure 207: Norway: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 208: Norway: Online retail sales forecasts, 2004-10 (f)
- Figure 209: Norway: Internet sales as % all retail sales, 2004-10
Poland
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- Executive Summary
- The largest home shopping market in Eastern Europe
- IT usage low and hence scope to grow
- E-commerce now the largest part of the home shopping sector
- E-commerce expected to continue growing strongly
- Background Data – Poland
- Population
-
- Figure 210: Poland: Population trends, 2001-05
-
- Figure 211: Poland: Population, by age group and sex, 2005 (f)
-
- Figure 212: Poland: Household size, 2002-05
-
- Figure 213: Poland: Major cities, 2001-05
- Economy
-
- Figure 214: Poland: Gross domestic product, 1995-2004
-
- Figure 215: Poland: Consumer prices, 1998-2004
- Figure 216: Poland: Consumer expenditure, 1995-2004
-
- Figure 217: Poland: Consumer spending, by category, 1999-2003
- Figure 218: Poland: Breakdown of average monthly per capita expenditure of households, 1999-2003
- The Polish Home Shopping Market
- Market value
-
- Figure 219: Poland: Home shopping market size by segment, 2004
- Figure 220: Poland: Home shopping market, 2004
- E-commerce sector
- Internet use
-
- Figure 221: Poland: Penetration of PCs & internet access by household type, July 2004
- Figure 222: Poland: Private use of internet of 17-74-year-olds in previous 3 months July 2004
- Market value
- Major players
-
- Figure 223: Poland: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 224: Poland: Online goods sales forecasts, 2004-10 (f)
- Figure 225: Poland: Online retail sales as % all retail sales, 2004-10 (f)
Portugal
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- Executive Summary
- Portuguese home shopping market on the rise
- E-commerce growing rapidly
- Lack of choice for online Portuguese shoppers
- A healthy forecast for e-commerce
- Background Data – Portugal
- Population
-
- Figure 226: Portugal: Population trends, 2000-04
-
- Figure 227: Portugal: Population, by age group, December 2004
-
- Figure 228: Portugal: Households, 2001
- Figure 229: Portugal: Regions and major cities, 2003
- Economy
-
- Figure 230: Portugal: Gross domestic product, 1995-2004
-
- Figure 231: Portugal: Consumer prices, 1997-2004
-
- Figure 232: Portugal: Consumer expenditure, 1995-2004
-
- Figure 233: Portugal: Consumer spending breakdown, by category, 1997-2001
- The Portuguese Home Shopping Market
- Market value
-
- Figure 234: Portugal: Home shopping market by segment, 2004
-
- Figure 235: Portugal: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
- Market value
- Major players
-
- Figure 236: Portugal: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 237: Portugal: Online retail sales prospects, 2004-10 (f)
- Figure 238: Portugal: Online retail sales as % all retail sales, 2004-10 (f)
Spain
-
- Executive Summary
- Spain is one of the most underdeveloped home shopping markets
- E-commerce growing rapidly
- Total e-commerce sales as large as the whole shopping market
- Strong growth in online retail sales is forecast
- Background Data – Spain
- Population
-
- Figure 239: Spain: Population trends, 2000-04
-
- Figure 240: Spain: Population, by age group and sex, 2004
-
- Figure 241: Spain: Households by number of members, 2001
-
- Figure 242: Spain: Population, by region, 2000-04
-
- Figure 243: Spain: Population of major cities, 2000-04
- Economy
-
- Figure 244: Spain: Gross domestic product, 1995-2004
-
- Figure 245: Spain: Consumer prices, 1997-2004
- Figure 246: Spain: Consumer expenditure, 1995-2004
-
- Figure 247: Spain: Detailed breakdown of expenditure on consumer goods, 1999-2004
- The Spanish Home Shopping Market
- Market value
-
- Figure 248: Spain: Home shopping market size by segment, 2004
- E-commerce sector
- Internet use
-
- Figure 249: Spain: Internet users and online shoppers as % of population, 2000-04
-
- Figure 250: Spain: Breakdown of b2c volume sales online by product category, 2004
- Market value
-
- Figure 251: Spain: E-commerce data, 1999-2004
- Figure 252: Spain: E-commerce market, 1999-2004
- Major players
-
- Figure 253: Spain: Identified internet retailers, 2005
- Consumer attitudes towards the internet over time
-
- Figure 254: I intend to use the internet in the next 12 months, 2001-02 and 2004-05
- Figure 255: When i need information the first place i look is the internet, 2001-02 and 2004-05
-
- Figure 256: To do my shopping by internet makes my life easier, 2001-02 and 2004-05
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 257: Spain: Online retail sales prospects, 2004-10 (f)
- Figure 258: Online retail sales as % all retail sales, 2004-10 (f)
Sweden
-
- Executive Summary
- Sweden a strong home shopping market
- E-commerce the key driver of sector sales
- Well connected Swedes
- e-tailers entertaining Swedes
- Further e-commerce growth is forecast
- Background Data – Sweden
- Population
-
- Figure 259: Sweden: Population trends, 2000-04
-
- Figure 260: Sweden: Population, by age group and sex, 2004
-
- Figure 261: Sweden: Households, 2000-02
-
- Figure 262: Sweden: Counties, 2000-04
-
- Figure 263: Sweden: Population of major cities, 2000-04
- Economy
-
- Figure 264: Sweden: Gross domestic product, 1995-2004
-
- Figure 265: Sweden: Consumer prices, 1998-2004
- Figure 266: Sweden: Consumer expenditure, 1995-2004
-
- Figure 267: Sweden: Detailed breakdown of consumer expenditure, 2000-04
- The Swedish Home Shopping Sector
- Market value
-
- Figure 268: Sweden: Home shopping sales, 2004
- Figure 269: Sweden: Home shopping market, 2004
- E-commerce sector
- Internet use
-
- Figure 270: Sweden: internet and PC penetration, 2003 and 2004
-
- Figure 271: Sweden: Percentage of population aged 18-74 usage of the internet, 2004
- Market value
- Major players
-
- Figure 272: Sweden: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 273: Sweden: Online goods sales forecasts, 2004-10 (f)
- Figure 274: Sweden: Online retail sales as % all retail sales, 2004-10
Switzerland
-
- Executive Summary
- Home shopping worth CHF2.7 billion in 2003
- Growing IT infrastructure
- The growing size of e-commerce
- Foreign retailers challenge local operators
- E-commerce set for further strong growth
- Background Data – Switzerland
- Population
-
- Figure 275: Switzerland: Population trends, 2000-04
-
- Figure 276: Switzerland: Population, by age group and sex, 2004
- Figure 277: Switzerland: Number of households, 2000
-
- Figure 278: Switzerland: Population cantons, 2004
- Figure 279: Switzerland: Population major cities, 2003 and 2004
- Economy
-
- Figure 280: Switzerland: Gross domestic product, 1995-2004
- Figure 281: Switzerland: Consumer prices, 1998-2004
-
- Figure 282: Switzerland: Consumer expenditure, 1995-2003
-
- Figure 283: Switzerland: Consumer expenditure, by category, 1999-2003
-
- Figure 284: Switzerland: Breakdown of household monthly expenditure on consumer goods, 2000-02
- The Swiss Home Shopping Market
- Market value
-
- Figure 285: Switzerland: Home shopping market size, 2004
- Figure 286: Switzerland: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
-
- Figure 287: Switzerland: Internet access, household penetration, 2000-04
-
- Figure 288: Switzerland: Internet penetration, by age group, 2000 and 2002
-
- Figure 289: Switzerland: Products purchased online, 2001 and 2002
- Market value
- Major players
-
- Figure 290: Switzerland: Online sales as % of mail order sector sales, 2000-04
-
- Figure 291: Switzerland: Identified internet retailers, 2005
- Prospects and forecasts
- Prospects
- Forecasts
-
- Figure 292: Switzerland: Online goods sales forecasts, 2004-10 (f)
- Figure 293: Switzerland: Online retail sales as % all retail sales, 2004-10 (f)
UK
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- Executive Summary
- UK is second-largest home shopping market in Europe
- E-commerce driving ahead
- Pure players small but rapidly growing
- Store-based retailers exploit their brand recognition
- Catalogue retailers are migrating business online
- The UK – a wired nation
- More growth to come
- Background Data – United Kingdom
- Population
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- Figure 294: UK: Population trends, 2000-04
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- Figure 295: UK: Population, by age group and sex, 2004
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- Figure 296: UK: Households, 2004
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- Figure 297: UK: Regions and major cities, 2003
- Economy
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- Figure 298: UK: Gross domestic product, 1995-2004
- Figure 299: UK: Consumer prices, 1997-2004
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- Figure 300: UK: Consumer expenditure, 1995-2004
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- Figure 301: UK: Detailed breakdown of consumer expenditure, 2000-04
- The UK Home Shopping Sector
- Market value
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- Figure 302: UK: Home shopping market by sector, 2004
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- Figure 303: UK: Home shopping market by sector, 2004
- E-commerce sector
- Internet use
- ONS classification
- ONS experimental online data
- Market value
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- Figure 304: UK: Estimated online retail sales, 2004
- Major players
- Online accounts for under 1% of grocers’ sales
- Non-food retailers
- Mixed goods retailers dominate the non-food sector
- Mail order retailers
- Pureplay internet retailers
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- Figure 305: UK: Identified internet retailers, 2005
- Internet shopping patterns
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- Figure 306: GB – Websites actually purchased from in the last three months, November 2002-October 2005
- Online shopping biased towards men and the under 55s…
- …and AB shoppers
- Less affluent socio-economic groups more likely to shop online for groceries
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- Figure 307: GB – Internet home shopping, by socio-economic group, December 2004
- Scope for growth for online grocery shopping
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- Figure 308: GB – Internet home shopping, by age group, December 2004
- Consumer attitudes towards the internet over time
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- Figure 309: GB – I intend to use the internet in the next 12 months, 2001-02 and 2004-05
- Figure 310: GB – When I need information the first place I look is the internet, 2001-02 and 2004-05
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- Figure 311: GB – You have to be careful about the quality of things you buy on the internet, 2001-02 and 2004-05
- Figure 312: GB – I often refer to the internet before making a purchase, 2001-02 and 2004-05
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- Figure 313: GB – To do my shopping by internet makes my life easier, 2001-02 and 2004-05
- Prospects and forecasts
- Prospects
- Forecasts
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- Figure 314: UK: Online retail sales forecasts, 2004-10 (f)
- Figure 315: UK: Internet sales as % all retail sales, 2004-10
Major Company Profiles
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- Amazon.com
- Background
- History
- International expansion
- Customer focus
- Acquires Shopbop
- Financial data
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- Figure 316: Amazon.com: Financial performance, 2000-04
- International division outperforms North America
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- Figure 317: Amazon.com: Sales and gross profit by segment, 2001-04
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- Figure 318: Amazon: Sales by division, 2001-04
- Products
- Operations and systems
- Loyalty card
- Outlook
- Argos
- Background
- Financial data
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- Figure 319: Argos: Financial performance, 2001/02-2004/05
- Products
- E-commerce
- Outlook
- Camif Group
- Background
- 2000 strategy – cat@mag (cat – catalogues, @ – internet, mag – magasins, shops)
- 2003 partnership with 3 Suisses
- Financial data
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- Figure 320: Camif Group: Financial performance, 2000-04
- Pôle Personnes Physiques
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- Figure 321: Camif: Pôle Personnes Physiques product mix, 2004
- Channels of distribution
- Catalogues
- Outlets
- E-commerce
- Outlook
- Conrad Electronic
- Background
- Financial data
- E-commerce
- Outlook
- DSG International
- Background
- Financial data
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- Figure 322: Dixons Group: Financial data, 2000/01-2004/05
- E-commerce
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- Figure 323: Dixons Group: Retail websites, January 2006
- Outlook
- eBay.com
- Background
- History
- How eBay operates
- Financial data
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- Figure 324: eBay.com: Financial performance, 2000-04
- International division outperforms United States
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- Figure 325: eBay.com: Net revenue by geography, 2000-04
- Figure 326: eBay: Growth in net revenues by region, 2000-04
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- Figure 327: eBay: Percent of net revenue by region, 2000-04
- Products
- Outlook
- Fnac (PPR)
- Background
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- Figure 328: PPR: Group sales by division, 2004
- Financial data
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- Figure 329: Fnac: Financial performance, 2000-04
- Figure 330: PPR: Internet sales, 2000-04
- E-commerce
- Products
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- Figure 331: Fnac: Breakdown of sales by product category, 2004
- Outlook
- KarstadtQuelle
- Background
- Restructuring
- Multi-channel strategy
- Financial data
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- Figure 332: Karstadtquelle: Group financial performance, 1999-2004
- E-commerce
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- Figure 333: Karstadtquelle: Major websites, 2004
- Outlook
- Kesa Electricals
- Background
- Financial data
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- Figure 334: Kesa Electricals: Financial data, 2000/01-2004/05
- E-commerce
- Outlook
- Klingel
- Background
- Financial data
- Catalogues
- Outlets
- E-commerce
- Outlook
- Littlewoods Shop Direct Home Shopping
- Background
- Financial data
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- Figure 335: Littlewoods Shop Direct: Financial performance, 2003/04-2004/05
- Overseas activities – Halens and Cellbes
- E-commerce
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- Figure 336: Littlewoods Shop Direct: E-commerce sites, 2005
- Outlook
- Next Directory
- Background
- Other activities
- Financial data
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- Figure 337: Next Group: Financial performance, 2000-01-2004/05
- Products
- E-commerce
- Outlook
- Otto
- Background
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- Figure 338: Otto: Key acquisitions, 1976-2002
- Financial data
- Group performance
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- Figure 339: Otto Group: Financial performance, 2000/01-2004/05
- European retail sales by country
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- Figure 340: Otto Group: Estimated European retail sales by country, 2004/05
- Operations and systems
- E-commerce
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- Figure 341: Otto Group: European websites, 2004
- Outlook
- Pixmania
- Background
- Financial data
- E-commerce (Pixmania)
- Outlook
- Redcats (PPR)
- Background
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- Figure 342: PPR: Group sales by division, 2004
- Redcats
- Future growth
- Financial data
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- Figure 343: Redcats: Financial performance, 2000-04
- Sales by channel
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- Figure 344: Redcats: Turnover by channel, 2001-04
- Sales by product category
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- Figure 345: Redcats: Sales by product category, 2002-04
- Sales by geographic region
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- Figure 346: Redcats: Sales by region, 2002-04
- E-commerce
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- Figure 347: Redcats: Main e-commerce sites, 2004
- Outlook
- Tesco
- Background
- History
- Highlights
- International activities
- Financial data
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- Figure 348: Tesco: Group financial performance, 2000/01-2004/05
- Products
- E-commerce
- Outlook
Mini Company Profiles
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- Albert Heijn (Royal Ahold)
- Background
- Financial data
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- Figure 349: Ahold: Group, financial data, 2000-04
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- Figure 350: Ahold Europe, retail performance, 2002-04
- Albert Heijn Arena
- E-commerce
- Outlook
- Anttila
- Background
- Financial data
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- Figure 351: Anttila mail order and NetAnttila, financial performance, 2000-04
- E-commerce
- Outlook
- Asda (Wal-Mart Europe)
- Background
- Financial data
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- Figure 352: Asda, financial performance, 2000-04
- Products
- E-commerce
- Outlook
- ASOS
- Background
- Financial data
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- Figure 353: ASOS, financial performance, 2002-04/05
- E-commerce
- Outlook
- Bruno Bader
- Background
- Financial data
- Catalogues
- Outlets
- E-commerce
- Outlook
- Buch.de (Thalia, Douglas Group)
- Background
- Financial data
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- Figure 354: Buch.de, financial performance, 2001-H1 2005
- E-commerce
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- Figure 355: Buch.de, major websites, 2005
- Outlook
- Caprabo
- Background
- Financial data
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- Figure 356: Caprabo, group financial performance, 2003-05
- E-commerce
- Outlook
- Carrefour
- Background
- Financial data
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- Figure 357: Carrefour, group financial performance, 2000-04
- E-commerce
- Outlook
- Dabs
- Background
- Financial data
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- Figure 358: Dabs, financial performance, 2000/01-2003/04
- E-commerce
- Outlook
- Debenhams
- Background
- Financial data
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- Figure 359: Debenhams, group financial performance, 1999/2000-2004/05
- Products
- E-commerce
- Outlook
- Dell
- Background
- Financial data
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- Figure 360: Dell, financial performance, 2000-04
- E-commerce
- Outlook
- Free Record Shop
- Background
- Financial data
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- Figure 361: Free Record Shop, financial performance, 1999/2000-2003/04
- Products
- E-commerce
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- Figure 362: Free Record Shop, internet activities, February 2006
- Outlook
- H&M Rowells
- Background
- Financial data
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- Figure 363: Hennes & Mauritz, financial performance, 1999/2000-2003/04
- Products
- E-commerce
- Outlook
- Hachette Distribution Services
- Background
- Financial data
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- Figure 364: Hachette Distribution Services, financial performance, 2000-04
- E-commerce
- Outlook
- HMV
- Background
- Financial data
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- Figure 365: HMV Group, financial performance, 1999/2000-2004/05
- Products
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- Figure 366: HMV Group: HMV UK & Ireland (a) product breakdown, 2000/01-2004/05
- E-commerce
- Music downloads
- Outlook
- Home Entertainment
- Background
- Financial data
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- Figure 367: Home Entertainment, estimated sales performance, 2001-04
- E-commerce
- Outlook
- John Lewis Direct
- Background
- Financial data
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- Figure 368: John Lewis, department stores and direct business, financial performance, 2000/01-2004/05
- Products
- E-commerce
- Outlook
- LeShop/Migros-Shop
- Background
- Financial data
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- Figure 369: LeShop/Migros-Shop, financial performance, 2004-05
- E-commerce
- Outlook
- Nomatica
- Background
- Financial data
- Outlook
- Ocado
- Background
- Financial data
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- Figure 370: Ocado, financial performance, 2002/03 and 2003/04
- E-commerce
- Outlook
- Plaisio Computers
- Background
- Financial data
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- Figure 371: Plaisio Computers, financial performance, 2000-04
- E-commerce
- Outlook
- Play.com
- Background
- Financial data
- Outlook
- Sainsbury’s
- Background
- Financial data
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- Figure 372: Sainsbury’s Supermarkets, 2000/01-2004/05
- E-commerce
- Outlook
- Tchibo
- Background
- Financial data
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- Figure 373: Tchibo, financial performance, 2001-05
- E-commerce
- Outlook
- Dixons.nl/Dynabyte.nl (Royal Vendex KBB)
- Background
- E-commerce
- Outlook
- Virgin Megastore Online (UK) Ltd
- Background
- Financial data
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- Figure 374: Virgin: UK and Ireland, financial performance, 1999/2000-2003/04
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- Figure 375: Virgin Megastore online (UK), financial data, 2001/02-2003/04
- E-commerce
- Outlook
- Wehkamp
- Background
- Financial data
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- Figure 376: Wehkamp, financial performance, 2001/02-2004/05
- Outlook
- WH Smith
- Background
- Financial data
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- Figure 377: WH Smith, financial performance, 2000/01-2004/05
- E-commerce
- Outlook
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