Canada Consumer Banking Experience Market Report 2023
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“The big five banks continue to dominate the consumer banking landscape in Canada as they continue to leverage their strengths in the form of high trust levels, brand reputation and branch networks to become trusted financial partners of Canadians. Interest in digital banking features is high, but strong branch relationships remain a source of competitive advantage.”
– Sanjay Sharma, Senior Financial Services Analyst
Key issues covered in this Report
This Report covers consumer attitudes and behaviours related to the consumer banking experience. It explores the competitive landscape of the major banks, satisfaction with the banking experience, customer relationships, interest in online/mobile banking features, reasons for branch visits, interest in digital banking and attitudes related to banking.
Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.
Mintel’s proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.
Market reports provide appendices of data to support the research and insight produced. Our databooks* are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
*databooks not available with UK B2B Industry reports.
Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.