UK Digital Channels in Financial Services Market Report 2023
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“Although satisfaction with digital channels is high, especially with younger consumers, providers, this could be tested through the cost of living crisis. Complementing digital channels with strong customer service and ensuring the availability of a ‘human touch’ for more complex financials tasks will provide consumers with the convenience they seek as well as the reassurance gained from receiving representative expertise.”
– Lewis Cone, Associate Director – Financial Services and B2B
This Report discusses the following key topics:
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*databooks not available with UK B2B Industry reports.
Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.