UK Online Retailing: Delivery, Collection and Returns Market Report 2022
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“The online channel has a strong value perception, which will continue to drive demand even though a majority of demand within the sector is discretionary. However, with consumers naturally highlighting price-sensitivity in the short-to-medium term, it is not just product prices that will be under scrutiny but the entire value equation of shopping online, including delivery, collection and return fees. While retailers are also under pressure they need to ensure any uptick in these areas do not create a barrier for customers to buy, and can use this period to drive shoppers towards delivery pass schemes which can create longer-term loyalty.”
– Nick Carroll, Analyst Category Director – Retail Insights, October 2022
Key issues covered in this Report
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Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.