Table of Contents
Executive Summary
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- Impact of COVID-19 on IT services
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- Figure 1: Short, medium and long-term impact of COVID-19 on IT services, prepared on 5 March 2021
- The market
- Market size and forecast
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- Figure 2: Market size for IT services sector, 2015-25 (prepared on 5 March 2021)
- Major areas of activity
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- Figure 3: Segmentation of IT services, by activity, 2015-25 (prepared on 5 March 2021)
- IT consultancy
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- Figure 4: Segmentation of IT consultancy activity, 2020 (£ billion)
- Outsourcing and services
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- Figure 5: Segmentation of the IT outsourcing and services sector, 2020 (£ billion)
- Demand from every sector
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- Figure 6: Segmentation of the IT services market, by end-use industry, 2020
- Companies and brands
- IT consultancy
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- Figure 7: Development of the IT consultancy sector, 2016-20
- IT facilities management
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- Figure 8: Development of the IT facilities management sector, 2016-20
- IT other services
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- Figure 9: Development of the IT other services sector, 2016-20
Issues and Insights
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- Has COVID-19 permanently changed the landscape?
- Clouding the future
The Market – Key Takeaways
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- COVID-19 stimulates further growth
- It’s not all plain sailing
- Varied demand
Market Size and Forecast
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- COVID-19 accelerates digital development
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- Figure 10: Short, medium and long-term impact of COVID-19 on IT services, prepared on 5 March 2021
- The market
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- Figure 11: Market size for IT services sector, 2015-25 (prepared on 5 March 2021)
- Market drivers and assumptions
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- Figure 12: Key drivers affecting Mintel’s market forecast, 2015-25 (prepared on 5 March 2021)
- Forecast methodology
Market Segmentation by Activity
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- Overview
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- Figure 13: Segmentation of IT services, by activity, 2015-25 (prepared on 5 March 2021)
- IT consultancy
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- Figure 14: Segmentation of IT consultancy activity, 2020 (£ billion)
- Outsourcing and services
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- Figure 15: Segmentation of the IT outsourcing and services sector, 2020 (£ billion)
Market Segmentation by Industry
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- Every sector involved
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- Figure 16: Segmentation of the IT services market, by end-use industry, 2020
Market Drivers
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- Impact of COVID-19 – Remote working
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- Figure 17: Number of people mainly working from home, 2015-19
- Digitisation
- The key to productivity
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- Figure 18: Labour productivity in the UK compared with other major economies, 2010-19
- The COVID-19 impact
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- Figure 19: UK labour productivity, output per hour and per worker, Q1 2017-Q3 2020
- Internet growth
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- Figure 20: Worldwide internet usage, by region, 2000 and 2020 (millions and %)
- Figure 21: Proportion of UK businesses with internet access in the UK, by size of company, 2014-19 (%)
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- Figure 22: Residential fixed-line broadband coverage across the UK and nations, March 2020
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- Figure 23: Proportion of employees using computers and the internet for their business, by size of company, 2019
- Figure 24: Segmentation of employees with work internet access, by size of company, 2019 (million)
- Website use by companies
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- Figure 25: Proportion of UK businesses with websites, by size of business, 2019
- Figure 26: Proportion of companies with various capabilities on their websites, by size of business, 2019
- eCommerce
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- Figure 27: Development of B2B and B2C ecommerce revenues, 2014-19
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- Figure 28: Segmentation of ecommerce, by B2B and B2C activities, 2014-19
- Figure 29: eCommerce sales, by sector, 2019
- The cloud
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- Figure 30: Market size for cloud computing, 2015-25 (prepared on 5 November 2020)
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- Figure 31: Segmentation of SaaS usage, by sector, 2019
Companies and Brands – Key Takeaways
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- COVID-19
- Acquisitions – A key strategy
- Diverse industry participants
Industry Structure
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- Overview
- IT consultancy
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- Figure 32: Development of the IT consultancy sector, 2016-20
- Figure 33: Financial structure of the IT consultancy sector, by turnover, 2020 (number)
- IT facilities management
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- Figure 34: Development of the IT facilities management sector, 2016-20
- Figure 35: Analysis of the financial structure of the IT facilities management sector, 2020 (number)
- IT other services
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- Figure 36: Development of the IT other services sector, 2016-20
- Figure 37: Analysis of the financial structure of the IT other services sector, 2020 (number)
Competitive Strategies
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- The COVID-19 impact
- Acquisition activity
Company Profiles
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- Accenture
- Activity
- Performance
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- Figure 38: Financial summary of Accenture (UK), 2016-20 (£ million)
- Strategy
- Capgemini
- Activity
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- Figure 39: Segmentation of Capgemini revenues, by sector, 2020
- Performance
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- Figure 40: Financial summary of Capgemini UK, 2015-19 (£ million)
- Strategy
- DXC Technology
- Activity
- Performance
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- Figure 41: Revenue breakdown of DXC Technology, 2020 (US$ billion)
- Strategy
- FDM Group (Holdings)
- Activity
- Performance
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- Figure 42: Financial performance of FDM Group (Holdings), 2015-19
- Figure 43: Revenue segmentation for FDM Group (Holdings), 2019
- Strategy
- IBM
- Activity
- Performance
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- Figure 44: Financial performance of IBM United Kingdom, 2015-19 (£ million)
- Strategy
- Wipro
- Activity
- Performance
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- Figure 45: Financial performance of Wipro, 2016-20 (IR billion)
- Strategy
Appendix – Data Sources, Abbreviations and Supporting Information
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- Abbreviations
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