Table of Contents
Market in Brief
-
- North-south divide
- Growth to continue for e-commerce retail sales
- UK also dominates total online spending
- Amazon gaining on Otto
European Summary and Outlook
-
- Report scope
- Technical notes
- Definitions
- Market definitions
- Financial definitions
- Currencies
- Country codes
-
- Figure 1: Country codes
- VAT
-
- Figure 2: Europe: Standard VAT rates, 2009
- Abbreviations
- E-commerce infrastructure
- From Web 2.0 to Web 3.0
- Broadband access still has a way to go in parts of Europe
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- Figure 3: Europe: Broadband access, by country, 2009
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- Figure 4: Europe: Broadband access, by household and by country, 2006-09
- E-commerce shoppers
- Numbers of shoppers
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- Figure 5: Europe: Consumers shopping online for goods and services in the last year, 2006-09
- Figure 6: Europe: Number of online shoppers by country, 2009
- What products and services they buy
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- Figure 7: Europe: Products and services purchased online, by country, 2009
- Frequency of shopping
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- Figure 8: Europe: Frequency of online purchasing, by country, 2009
- E-commerce spending
- Market size
-
- Figure 9: Europe: E-commerce market size by country, 2009
- Spend per capita
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- Figure 10: Europe: E-commerce spend per head of total population, by country, 2009
-
- Figure 11: Europe: Estimated e-commerce spend per head of online shopping population, 2009
- Online retail sales
- Sector size and trends
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- Figure 12: Europe: Estimated online retail sales by country, 2005-09
- Online sales per capita
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- Figure 13: Europe: Estimated online retail sales per head of total population, 2009
-
- Figure 14: Europe: Estimated online retail sales per head of online shopping population, 2009
- Online retail – sales forecasts and outlook
-
- Figure 15: Europe: Retail e-commerce sales estimates and forecasts, by country, 2009 and 2014
- Italy and Spain will grow fastest online
- France looking good…
- … but the UK and Germany maturing
-
- Figure 16: Europe: Online retail and all retail sales growth, by country, 2009-14
- Structural issues will impede development
- Wider economic climate will have less impact
- Leading retailers
-
- Figure 17: Europe: Top 20 e-commerce retailers, 2008
France
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- Market in Brief
- The future
- e-commerce spending
- Online retail sales
- The retail competitive landscape
- Internal market environment
- Key points
- Internet penetration
-
- Figure 18: France: Internet penetration vs average for the EU, 2005-09
- Broadband proving popular
-
- Figure 19: France: Internet and broadband access, 2006-09
- Broadband adoption above the EU average
-
- Figure 20: France: Broadband penetration vs EU average, 2005-09
- Internet usage has a older skew than Spain or Italy
-
- Figure 21: France: Internet users, by age and income group, 2009
- But the 25-34s are greatest online shoppers
-
- Figure 22: France: online purchasers by age group, First quarter 2007 and 2009
- Increasing numbers of consumers shopping online
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- Figure 23: France: Consumers buying online in last three months, 2006-09
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- Figure 24: France: Frequency of online purchasing, 2008 and 2009
- Retail website usage
-
- Figure 25: France: Top retail websites, by number of unique visitors, December 2009
- Broader market environment
- Key points
- Slow increases in population
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- Figure 26: France: Population trends, 2005-10
- Economy
-
- Figure 27: France: Gross domestic product, 1998-2009
- Consumer spending growth slows
-
- Figure 28: France: Household consumer expenditure, 1998-2009
- Modest recovery in consumer confidence
-
- Figure 29: France: Consumer confidence, January 1999-December 2009
- Inflation eases in 2009
-
- Figure 30: France: Consumer prices, 2004-09
- Competitive context
- Key points
- e-commerce market
-
- Figure 31: France: All e-commerce spending, 2005-09
- Spending categories
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- Figure 32: France: products and services purchased online, 2006 and 2009
- Website data
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- Figure 33: France: Number of active e-commerce websites, 2004-08
- Figure 34: France: Development of e-commerce websites and spending, 2004-08
- Sector size and forecast
- Key points
- Online retail sales forecast
-
- Figure 35: France: All retail sales and estimated online retail sales, 2004-14
- Retail competitor analysis
- Key points
- PPR leading the way
- Amazon leverages its international scale
- But other pure players building scale too
- Clicks and mortar drag their feet…
-
- Figure 36: France: Leading e-commerce players, 2009
Germany
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- Market in brief
- Developed online market to continue to gain share of all retailing
- Online spending a small but rapidly growing segment of all consumer spending
- Retail e-commerce
- Retail competitive landscape
- Internal market environment
- Key points
- Advanced internet penetration
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- Figure 37: Germany: Internet penetration vs average for the EU, 2005-09
- Broadband well-established too
-
- Figure 38: Germany: Broadband penetration vs average for the EU, 2005-09
- Frequent users of the internet, especially younger groups
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- Figure 39: Germany: Breakdown of users using the internet at least once a week, 2009
- Shopping online growing more popular
-
- Figure 40: Europe: Penetration of purchasing over the internet in the last 12 months, 2009
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- Figure 41: Germany: Penetration of purchasing over the internet in the last 12 months, by age group, 2009
- Popular categories of spending online
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- Figure 42: Germany: Types of purchase made online in the last 12 months, 2008-09
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- Figure 43: Germany: Internet users, by gender, age, income group, working status, presence of children and size of household, 2009
- Retail website usage
-
- Figure 44: Germany: Top retail websites, by number of unique visitors, December 2009
- Broader market environment
- Key points
- Population
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- Figure 45: Germany: Population trends, 2004-08
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- Figure 46: Germany: Population trends, by age band, 2009-30
- Figure 47: Germany: Population trends, by age band, 2009-30
- Economy
- Deep recession in 2008/09, but turning the corner
-
- Figure 48: Germany: Gross domestic product, 1999-2009
- Consumer spending remains subdued
-
- Figure 49: Germany: Consumer expenditure, 1999-2009
- Inflation in decline
-
- Figure 50: Germany: Consumer prices, 2005-09
- Competitive context
-
- Figure 51: Germany: Total B2C online spending, 2005-09
-
- Figure 52: Germany: Online spending on consumer goods product categories, 2006-09
-
- Figure 53: Germany: Online spending on services, by category, 2009
- Sector size and forecast
- Online retail sales – Historic
-
- Figure 54: Germany: Online retail sales, 2004-14
- Online retail sales – forecast
- Retail competitor analysis
- Key points
- Types of online retailers
-
- Figure 55: Germany: Online sales of consumer goods, by type of retailer, 2009
-
- Figure 56: Germany: Online spending on consumer goods, by type of retailer, 2008-09
- Leading players
- Otto
- Pure-Players
- Douglas Group
- Neckermann
- Fashion
- The grocers
- Tengelmann – up and coming?
-
- Figure 57: Germany: Leading e-commerce players, 2008/09
- Demise of Arcando (Quelle)
Italy
-
- Market in brief
- The future
- e-commerce spending
- Online retail sales
- The competitive landscape
- Internal market environment
- Key points
- Internet penetration
-
- Figure 58: Italy: Internet penetration vs. Eu average, 2005-09
- Broadband access growing…
-
- Figure 59: Italy: Internet and broadband access, 2005-09
- … but well below EU average
-
- Figure 60: Italy, Broadband penetration vs EU average, 2005-09
- Younger groups driving internet usage and online shopping
-
- Figure 61: Italy: Age breakdown of those using the internet at least once a week, 2009
-
- Figure 62: Italy: Online shoppers, by age group, 2009
- A minority of adults shop online
-
- Figure 63: Italy: Consumers buying online in last three months, 2005-09
- Retail website usage
-
- Figure 64: Italy: Top retail websites, by number of unique visitors, December 2009
- Broader market environment
- Key points
- Slow population growth
-
- Figure 65: Italy: Population trends, 2005-09
- Early slide into recession
-
- Figure 66: Italy: Gross domestic product, 1998-2009
- Consumer uncertainty prevails
-
- Figure 67: Italy: Household consumer expenditure, 1998-2009
- Inflation falling
-
- Figure 68: Italy: Consumer prices, 2004-09
- Competitive context
- Key points
- e-commerce market
- Strong growth from a low base
-
- Figure 69: Italy: All e-commerce spending, 2005-09
-
- Figure 70: Italy: E-commerce spending as a % of all consumer spending, 2005-09
- Spending categories
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- Figure 71: Italy: Products and services purchased online, 2005 and 2009
- Sector size and forecast
- Key points
- Economic outlook
- Online retail – sales forecast
-
- Figure 72: Italy: All retail sales and estimated online retail sales, 2004-14
- Retail competitor analysis
- Key points
- Electrical retailers lead in clicks and mortar
- But structural issues impede online development
- Home shopping operators need to innovate
- Designer fashion leads the way in the pure play segment
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- Figure 73: Italy: Identified leading online retailers, 2009
Spain
-
- Market in brief
- Online sales will continue to gain share of all retailing
- Online spending a small but rapidly growing segment of all private consumption
- Retail e-commerce
- Retail competitive landscape
- Internal market environment
- Key points
- Internet penetration grows faster than EU average
-
- Figure 74: Spain: Internet access at home, 2004-09
- Most households now have broadband
-
- Figure 75: Spain: Internet and broadband access, 2004-09
- But broadband take up is slower than the EU
-
- Figure 76: Spain: broadband connection at home, 2004-09
- More people are shopping online
-
- Figure 77: Spain: Consumers that have bought online in last three months, 2004-09
-
- Figure 78: Spain: frequency of online purchasing, 2008 and 2009
- Figure 79: Spain: Those that have never shopped online, by country, 2008-09
- The young and high earners most likely to be internet users
-
- Figure 80: Spain: Internet users, by age and income group, 2009
-
- Figure 81: Spain: Internet users by gender, age, income group, working status, presence of children and size of household, 2009
- Retail website usage
-
- Figure 82: Spain: Top retail websites, by number of unique visitors, December 2009
- Broader market environment
- Key points
- Gradual population growth
- Growing population…
-
- Figure 83: Spain: Population trends, 2005-09
- but ageing too…
-
- Figure 84: Spain: Population projections, by age group, 2009 and 2017
- Implications for e-commerce retailers
- Economy – the good times are over…
-
- Figure 85: Spain: Gross domestic product, 1998-2008
- …and the consumer bubble bursts
-
- Figure 86: Spain: Household consumer expenditure, 1998-2008
- Consumer confidence has bottomed out
-
- Figure 87: Spain: Consumer confidence indicator, 2005-Q3 2009
- Inflation moderating
-
- Figure 88: Spain: Consumer prices, 1999-2009
- Unemployment a point of tension
-
- Figure 89: Spain: Unemployment rate, 2005-09 Q3
- Implications for e-commerce retailers
- Competitive context
-
- Figure 90: Spain: All e-commerce spending, 2000-08
-
- Figure 91: Spain: All e-commerce spend per head, 2003-08
-
- Figure 92: Spain: All e-commerce spending as % of all consumer spending, 2000-08
-
- Figure 93: Spain: Products and services purchased online, 2007 and 2008
-
- Figure 94: Spain: Increase in numbers of purchasers, by category, 2007-08
- Sector size and forecast
- Online retail sales – sector size and trends
-
- Figure 95: Spain: Estimated online retail sales, 2004-09
- Short term outlook for retailing remains very poor
- Online retail sales – forecast
-
- Figure 96: Spain: Online retail sales estimates and forecasts, 2007-09 and 2014
- Retail competitor analysis
- Key points
- El Corte Inglés enjoys early mover advantage
- The grocers have yet to make a real impact…
- … and the fashion stores have been slow off the mark
- Pure players
- Home shopping operators
- Brand based websites
-
- Figure 97: Spain: Leading online retailers, 2008
United Kingdom
-
- Issues in the market
- Main themes
- Definitions
- Financial definitions
- Abbreviations
- Future opportunities
- What’s happening?
- Is Multi-channel retailing the way forward?
- Do retailers really want to encourage buying online?
- Delivery – home shopping’s biggest drawback
- How can the Pure plays fight back?
- We need much faster broadband connections
- Market in brief
- The market
- Growth
- Forecast
- Who shops online?
- Satisfaction with shopping online
- Where next?
- Broader market environment
- The economy – only a very weak recovery
- Employment falling, unemployment rising
-
- Figure 98: UK workforce and employment, by gender, 2004-14
- Figure 99: Unemployment rate, 1990-2009*
- Incomes and spending
-
- Figure 100: PDI and consumer expenditure, at current prices, 2004-14
- Population growing, birth rate falling
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- Figure 101: Trends in UK population, by age, 2004-14
- Growth of broadband
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- Figure 102: Internet access, 2001-09
- Figure 103: Broadband access, by age and socio-economic group, October 2009
- Strengths and weaknesses
- Who’s innovating?
- Waiting for the Next Big Thing
- More of the same
- Overcoming the delivery hurdle
- Expanding the range
- Web innovation
- Sector size and forecast
- Key points
- Non-store retailers
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- Figure 104: UK: Non-store retailers’ sales relative to all retail sales, 1994-2009
- Other guides to online sales
-
- Figure 105: UK: Internet retail sales as percentage all retail sales, 2006 (Nov)-2009
- Technical notes
- Inclusions/exclusions
- Market size estimate
-
- Figure 106: UK: E-commerce, estimated total market size, 2007-09
- Figure 107: UK: E-commerce market, by type of retailer, 2009
-
- Figure 108: UK: E-commerce, share of all retail sales, 2005-09
- E-commerce – share of broad retail categories
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- Figure 109: UK: E-commerce, share of retail sales, by broad sector, 2005-09
- Forecast
- Retailer competitor analysis
-
- Figure 110: Retail websites visited by UK residents, Jan 2010
- Food retailers
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- Figure 111: UK: Leading food retailers, online sales, 2007-09
- Figure 112: UK: Leading food home shopping retailers, 2007/08-2008/09
- Market positioning
-
- Figure 113: Online food retailers market positioning, Nov 2009-Jan 2010
- Clothing
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- Figure 114: UK: Major retailers of clothing, share of online fashion sales, 2009
- Market positioning
-
- Figure 115: Online clothing retailers market positioning, Nov 2009-Jan 2010
- Books, recorded music and video
- Homewares
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- Figure 116: UK: Electricals retailing, major online players’ online sales, 2009
- Market positioning
-
- Figure 117: Online homewares retailers market positioning, Nov 2009-Jan 2010
- Mail order and internet pure plays
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- Figure 118: UK: Internet sales of home shopping companies, 2007-09
- Market shares
-
- Figure 119: UK: E-commerce, leading players, 2009
- Who shops online and what do they buy?
- Key points
- The research
-
- Figure 120: Penetration of broadband internet at home, by demographics, October 2009
- Who shops online and how often?
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- Figure 121: How often go ‘online’ to browse and purchase goods, November 2009
-
- Figure 122: Frequency of browsing, by age and socio-economic group, November 2009
- Are they shopping more or less than last year?
-
- Figure 123: Buying products online in general this year compared to last year, November 2009
- Figure 124: Profile of those who buy more or less online, November 2009
- What do they buy?
-
- Figure 125: Products bought online in the last 12 months, November 2009
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- Figure 126: Profile of purchasers of particular items, November 2009
- Attitudes to shopping online
- Key points
- Attitudes to delivery
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- Figure 127: Attitudes towards receiving orders from buying goods online, November 2009
- Delivery
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- Figure 128: Reaction to “My deliveries always arrive quickly, with the minimum amount of hassle”, Nov 2009
- “Call and Collect”
- Delivery costs
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- Figure 129: Attitudes to delivery costs, November 2009
- The postal strike
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- Figure 130: Numbers of people buying anything online, 2002-09
- Mobile phone retailing
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- Figure 131: Attitudes towards buying goods through mobile phone, November 2009
- Consumer – Further analysis
- Key points
- Word association
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- Figure 132: Words or phrases associated with buying online, November 2009
-
- Figure 133: Three biggest word associations, by age, November 2009
- Typologies
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- Figure 134: Target groups on words or phrases associated with buying online, November 2009
- Figure 135: Profile of target groups, November 2009
- Characteristics of target groups
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- Figure 136: How often go ‘online’ to browse goods, by target groups on words or phrases associated with buying online, November 2009
- Figure 137: How often go ‘online’ to purchase goods, by target groups on words or phrases associated with buying online, November 2009
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- Figure 138: Products bought online in the last 12 months, by target groups on words or phrases associated with buying online, November 2009
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- Figure 139: Repertoire of products bought online in the last 12 months, by target groups on words or phrases associated with buying online, November 2009
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- Figure 140: Buying products online in general this year compared to last year, by target groups on words or phrases associated with buying online, November 2009
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- Figure 141: Buying products online in general this year compared to last year, by target groups on words or phrases associated with buying online, November 2009
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- Figure 142: Attitudes towards receive orders from buying goods online, by target groups on words or phrases associated with buying online, November 2009
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- Figure 143: Attitudes towards buying goods through mobile phone, by target groups on words or phrases associate with buying online, November 2009
- Figure 144: Words or phrases associate with buying online, by target groups on words or phrases associated with buying online, November 2009
- Appendix – Who Shops Online and What Do They Buy?
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- Figure 145: How often go ‘online’ to browse goods, by demographics, November 2009
- Figure 146: How often go ‘online’ to purchase goods, by demographics, November 2009
-
- Figure 147: Buying products online in general this year compared to last year, by demographics, November 2009
- Figure 148: Buying products online in general this year compared to last year, by demographics, November 2009
-
- Figure 149: Most popular products bought online in the last 12 months, by demographics, November 2009
- Figure 150: Next most popular products bought online in the last 12 months, by demographics, November 2009 (continued)
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- Figure 151: Other products bought online in the last 12 months, by demographics, November 2009 (continued)
- Figure 152: Least popular products bought online in the last 12 months, by demographics, November 2009 (continued)
- Appendix – Attitudes to shopping online
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- Figure 153: Most popular attitudes towards receiving orders from buying goods online, by demographics, November 2009
- Figure 154: Next most popular attitudes towards receive orders from buying goods online, by demographics, November 2009 (continued)
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- Figure 155: Most popular attitudes towards buying goods through mobile phone, by demographics, November 2009
- Figure 156: Next most popular attitudes towards buying goods through mobile phone, by demographics, November 2009 (continued)
- Appendix – Consumer – Further analysis
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- Figure 157: Most popular words or phrases associate with buying online, by demographics, November 2009
- Figure 158: Next most popular words or phrases associate with buying online, by demographics, November 2009 (continued)
- Figure 159: Other words or phrases associate with buying online, by demographics, November 2009 (continued)
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- Figure 160: Target groups on words or phrases associate with buying online, by demographics, November 2009
Amazon.com Inc
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- Strategic evaluation
- History
- Financial performance
-
- Figure 161: Amazon.com Inc: Group financial performance, 2005-09
- Retail offering
-
- Figure 162: Amazon.com Inc: Sales mix, North America and International, 2008
-
- Figure 163: Amazon.com: Dates of market entry
- Market positioning
-
- Figure 164: Profile of Amazon UK online customers, Nov 2009-Jan 2010
- Pricing
- Third party sellers
Apple
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 165: Apple Retail: Group financial performance, 2005-09
- e-commerce offering
- Product offer
- Pricing
- Advertising and marketing
Argos
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- Strategic evaluation
- History
- Financial performance
-
- Figure 166: Argos: Group financial performance, 2004/05-2008/09
- Retail offering
-
- Figure 167: Argos: Product mix, 2008/09
- Market positioning
-
- Figure 168: Profile of Argos online customers, Nov 2009-Jan 2010
- Operational issues
-
- Figure 169: Argos: Multi-channel sales, by channel, 2008/09
Asda Group Ltd
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- Strategic evaluation
- History
- Financial performance
-
- Figure 170: Asda Group Ltd: Group financial performance, 2004-08
- Retail offering
- Market positioning
-
- Figure 171: Profile of Asda’s online customers, Nov 2009-Jan 2010
- Operational issues
Asos
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- Strategic evaluation
- History
- Financial performance
-
- Figure 172: ASOS: Group financial performance, 2004/05-2008/09
- Retail offering
- Customer profile
-
- Figure 173: Profile of Asos online customers, Nov 2009-Jan 2010
- Brands
- Pricing
- Operational issues
buch.de internetstores
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- Strategic evaluation
- Recent history
- Financial performance
-
- Figure 174: buch.de: Group financial performance, 2005-09
- Retail offering
-
- Figure 175: buch.de: Online shops, 2009
- Product offer
-
- Figure 176: buch.de: Sales mix by product, 2008
- Marketing
Cdiscount
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- Strategic evaluation
- History
- Financial performance
-
- Figure 177: Cdiscount: Financial performance, 2005-09
- e-commerce offering
- Products and pricing
- Loyalty card
- Operational issues
Conrad Electronic
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- Strategic evaluation
- Background
- Financial performance
-
- Figure 178: Conrad: Estimated group sales performance, 2004-08
- E-commerce offering
- Websites
- Products
- Pricing
- Operational issues
Debenhams
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- Strategic evaluation
- History
- Financial performance
-
- Figure 179: Debenhams: Group financial performance, 2004/05-2008/09
- E-commerce
-
- Figure 180: Debenhams group: Estimated online sales performance, 2005-09
- Retail offering
- Market positioning
-
- Figure 181: Profile of Debenhams online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Dell Retail
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- Strategic evaluation
- Background
- Financial performance
-
- Figure 182: Dell B2C Retail: Group financial performance, 2004/05-2008/09
- Retail offering
- Market positioning
-
- Figure 183: Profile of Dell UK online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
DSG International
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 184: DSG International: Group financial performance, 2005-09
- Retail offering
- Market positioning
-
- Figure 185: Profile of Currys online customers, Nov 2009-Jan 2010
- Figure 186: Profile of Dixons.co.uk online customers, Nov 2009-Jan 2010
-
- Figure 187: Profile of PC World online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
eBay Inc
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 188: eBay Inc: Group financial performance, 2005-09
-
- Figure 189: eBay inc: Financial performance, by main operating segments, 2005-09
- e-commerce offering
- Product offer
- Customer profile
-
- Figure 190: Profile of eBay UK online customers, Nov 2009-Jan 2010
- Pricing
- PayPal
- Advertising and marketing
El Corte Inglés
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- Strategic evaluation
- History
- Financial performance
-
- Figure 191: El Corte Inglés: Department stores financial performance, 2004-08
- E-commerce offering
- Market positioning
- Product offer
- Brands
- Pricing
- Visitors and shoppers
Fnac
-
- Strategic evaluation
- Background
- Financial performance
-
- Figure 192: Fnac: Group financial performance, 2004-08
- Retail offering
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
- Online operations
HMV Group
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- Strategic evaluation
- History
- Financial performance
-
- Figure 193: HMV Group: Group financial performance, 2004/05-2008/09
- Retail offering
- Market positioning
-
- Figure 194: Profile of HMV online customers, Nov 2009-Jan 2010
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
John Lewis Direct
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 195: John Lewis Partnership: Group financial performance, 2004/05-2008/09
- Online performance
-
- Figure 196: John Lewis Direct: Estimated online sales, 2005-09
- Retail offering
- Market positioning
-
- Figure 197: Profile of John Lewis online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
Kesa Electricals
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 198: Kesa Electricals: Group financial performance, 2004/05-2008/09
- Retail offering
-
- Figure 199: Kesa Electricals Group European websites, 2010
- Market positioning
-
- Figure 200: Profile of Comet online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Klingel
-
- Strategic evaluation
- Background
- Financial performance
- Store portfolio
- E-commerce offering
-
- Figure 201: E-commerce offering of the various Klingel websites, 2010
- Market positioning
- Operational issues
M and M Direct Ltd
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 202: M and M Direct Ltd: Group financial performance, 2004/05-2008/09
- Retail offering
- Market positioning
-
- Figure 203: Profile of M&M online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
Mercadona
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- Recent history
- Financial performance
-
- Figure 204: Mercadona: Group financial performance, 2004-08
-
- Figure 205: Mercadona: e-commerce sales, 2003-07
- e-commerce offering
- Market positioning
- Brands
- Product offer
- Pricing
Mondolibri
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- History
- Financial performance
-
- Figure 206: Mondolibri: Financial performance, 2005-09
- e-commerce offering
- Products and pricing
- Operational issues
- Websites
-
- Figure 2: Mondolibri websites, 2010
Neckermann.de
-
- Strategic evaluation
- Recent history
- Financial performance
-
- Figure 207: Neckermann.de: Group sales performance, 2005-09
-
- Figure 208: Neckermann.de: e-commerce sales as proportion of turnover, 2008
- e-commerce offering
- Market positioning
- Product offer and brands
- Operational issues
- Advertising and marketing
Next Directory
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- Strategic evaluation
- History
- Financial performance
-
- Figure 209: Next Directory: Financial performance, year to end January 2004-09
- Retail offering
- Market positioning
-
- Figure 210: Profile of Next online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Ocado
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- Strategic evaluation
- Background
- Financial performance
-
- Figure 211: Ocado Ltd: Group financial performance, 2004-09
- Retail offering
- Market positioning
-
- Figure 212: Profile of Ocado online customers, Nov 2009-Jan 2010
- Operational issues
Otto Group
-
- Strategic evaluation
- Background
- Financial performance
-
- Figure 213: Otto Group: Group financial performance, 2005-09
- Retail offering
-
- Figure 214: Otto Group: Main retail and corporate websites, 2010
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Play.com
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- Strategic evaluation
- History
- Financial performance
-
- Figure 215: Play.com: Group financial performance, 2006-08
- Retail offering
- Market positioning
-
- Figure 216: Profile of Play.com online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Advertising and marketing
Price Minister
-
- Strategic evaluation
- History
- Financial performance
-
- Figure 217: Price minister: Estimated financial performance, 2005-09
- e-commerce offering
- Products and pricing
- Operational issues
Redcats
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- Strategic evaluation
- History
- Financial performance
-
- Figure 218: Redcats: Group financial performance, 2004-08
- Retail offering
-
- Figure 219: Redcats: Group European websites, 2010
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
J Sainsbury
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- Strategic evaluation
- History
- Financial performance
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- Figure 220: J Sainsbury: Group financial performance, 2005-09
- Retail offering
- Market positioning
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- Figure 221: Profile of Sainsbury’s online customers, Nov 2009-Jan 2010
- Brands
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- Figure 222: Sainsbury’s Supermarkets: Own-label online portfolio, January 2010
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Shop Direct Group
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- Strategic evaluation
- History
- Financial performance
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- Figure 223: Shop Direct Group: Group financial performance, 2005-09
- Retail offering
- Market positioning
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- Figure 224: Profile of Shop Direct online customers, Nov 2009-Jan 2010
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
Tchibo
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- Strategic review
- Recent history
- Financial performance
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- Figure 225: Tchibo: Group financial performance, 2005-09
- e-commerce offering
- Product offer and brands
- Operational issues
- Advertising and marketing
Tesco.com
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- Strategic evaluation
- Background
- Financial performance
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- Figure 226: Tesco Plc: Group financial performance, 2004-08
- Retail offering
- Market positioning
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- Figure 227: Profile of Tesco online customers, Nov 2009-Jan 2010
- Pricing
- Operational issues
Vente Privée
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- Strategic evaluation
- History
- Financial performance
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- Figure 228: Vente Privée: Financial performance, 2005-09
- e-commerce offering
- Products and brands
- Operational issues
YOOX Group
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- Strategic evaluation
- History
- Financial performance
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- Figure 229: Yoox Group: Financial performance, 2005-09
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- Figure 230: Yoox Group: Breakdown of turnover, by major market, Q1-Q3 2009
- e-commerce offering
- Products and brands
- Pricing
- Operational issues
- e-commerce sites
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- Figure 231: Yoox Group: List of mono-brand sites, 2009
Zooplus
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- Strategic evaluation
- History
- Financial performance
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- Figure 232: Zooplus: Financial performance, 2005-09
- e-commerce offering
- Products and pricing
- Operational issues
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