Table of Contents
Home Shopping Insights
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- Executive Summary
- Market size
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- Figure 1: The European home shopping market, 2003
- Internet
- Mail order decline
- Direct selling
- Television shopping
- The future of home shopping is on the Internet
- European Outlook
- Scenario 1 – No change
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- Figure 2: European mail order sales as % all retail sales, 1995-2009 (F)
- Figure 3: Europe: Mail order growth, 2003-09
- Scenario 2 – What can be done to stop the rot?
- The weakness of e-commerce
- The challenge for mail order
- A blueprint
- Home shopping of the future
European Summary
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- Figure 4: Mail order: Share of all retail sales, 1995-2003
- Figure 5: Mail order: Change in share of all retail sales, 1995-2003
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- Figure 6: Europe: Sales by FEDSA members as % all retail sales, 1994-2003
- The home shopping sector
- Home shopping market size
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- Figure 7: Europe: Home shopping, 2003
- Figure 8: European home shopping, sales by country, 2003
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- Figure 9: European home shopping, sales as % all retail sales, 2003
- Figure 10: European home shopping share of retail sales by country, 2003
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- Figure 11: European home shopping, sales per capita, 2003
- Mail order
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- Figure 12: Europe: Countries where mail order is larger than direct selling, 2003
- Figure 13: Europe: Mail order as % all home shopping sales, 2003
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- Figure 14: Europe: Mail order spend per capita, 2003
- Downward trend
- Direct selling
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- Figure 15: Europe: Direct selling share of all retail sales, 2003
- Figure 16: Europe: Direct selling sales per capita, 2003
- Systematic problems
- Television shopping
- The Internet
- The minuses
- The pluses
- Attracting people to a site
- Multi-channel retailing
- Leaders and laggards
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- Figure 17: Europe: Internet sales as % all retail sales, 2003
- Figure 18: Europe: Broadband connections by country, 2004
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- Figure 19: Europe: Internet sales per capita, 2003
- Concentration
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- Figure 20: Europe: Top five retailers share of home shopping sales, 2003
- Leading players
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- Figure 21: Europe: Top 15 home shopping companies, sales 2002/03 and 2003/04
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Report Scope
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- Home shopping – A definition and methods of selling
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- Figure 22: Home shopping market: Sector type and methods of selling
European Consumer Trends
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- Comparison of mail order shopping patterns across Europe
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- Figure 23: Europe: Mail order use in GB, Germany, France and Spain, 2004
- Comparison of mail order shopping patterns since 2001
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- Figure 24: Europe: Mail order use in GB, Germany, France and Spain, 2001 and 2004
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- Figure 25: Europe: Agency Mail order use in GB, Germany, France and Spain, 2001 and 2004
- Comparison of attitudes towards new technology and shopping across Europe
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- Figure 26: Agreement with statements relating to new technology and shopping in Europe, by GB, Germany, France and Spain, 2004
Austria
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- Executive Summary
- Home shopping on good form
- Mail order dominates
- Surprisingly strong direct selling
- E-commerce still weak
- Background Data – Austria
- Population
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- Figure 27: Austria: Population trends, 1998-2002
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- Figure 28: Austria: Population, by age group and sex, 2002
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- Figure 29: Austria: Households, 2001 and 2002
- Figure 30: Austria: Regions, 2001-02
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- Figure 31: Austria: Major cities, 2001
- Economy
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- Figure 32: Austria: Gross domestic product, 1995-2003
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- Figure 33: Austria: Consumer prices, 1997-2003
- Figure 34: Austria: Consumer expenditure, 1995-2003
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- Figure 35: Austria: Detailed breakdown of consumer expenditure, 1998-2002
- The Austrian Home Shopping Market
- Introduction
- Market value
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- Figure 36: Austria: Home shopping market size by segment, 2003
- Figure 37: Austria: Home shopping market by sector, 2003
- Mail order sector
- Sector value and trends
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- Figure 38: Austria: Mail order sector sales, 1999-2003
- Leading Players
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- Figure 39: Austria: Leading mail order operators, 2003
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- Figure 40: Austria: Mail order members of the Handelsverband, 2003
- Direct selling sector
- Sector value and trends
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- Figure 41: Austria: Direct selling sector – FEDSA members data, 2001 and 2002
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- Figure 42: Austria: Direct selling sector, 1995-2002
- Leading players
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- Figure 43: Austria: Direct selling sector, Leading players, 2003
- E-commerce sector
- Internet access
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- Figure 44: Austria: E-commerce market data, 1999-2004
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- Figure 45: Austria: Computer and Internet penetration, by age, 2004
- Products and services purchased
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- Figure 46: Austria: Products bought online by Internet users, 2001 and 2004
- Leading players
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- Figure 47: Austria: Leading websites for E-shopping, 2002
- Television shopping sector
- Enterprise data
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- Figure 48: Austria: Home shopping retailers, enterprise numbers by type, 1998-2002
- Leading players
- Market shares
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- Figure 49: Austria: Leading home shopping companies, 2003
- Prospects and Forecasts
- Forecasts
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- Figure 50: Austria: Mail order sales forecasts, 2003-09f
- Figure 51: Austria: Mail order sales relative to all retail sales, 1999-2009 (f)
- Company Profiles
Belgium
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- Executive Summary
- Poorly developed home shopping market
- Mail order stagnating
- Direct selling almost irrelevant
- Relative importance of e-commerce growing
- E-commerce only growth segment
- Background Data – Belgium
- Population
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- Figure 52: Belgium: Population trends, 2000-04
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- Figure 53: Belgium: Population, by age group and sex, 2003
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- Figure 54: Belgium: Households, 2000-03
- Figure 55: Belgium: Major regions, 2003
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- Figure 56: Belgium: Population, by province, 2002
- Figure 57: Belgium: Major cities, 2003
- Economy
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- Figure 58: Belgium: Gross domestic product, 1995-2003
- Figure 59: Belgium: Consumer prices, 1997-2003
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- Figure 60: Belgium: Consumer expenditure, 1995-2003
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- Figure 61: Belgium: Detailed breakdown of household expenditure, 1998-2002
- The Belgian Home Shopping Market
- Introduction
- Market value
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- Figure 62: Belgium: Home shopping market by segment, 2003
- Figure 63: Belgium: Home shoping market by segment, 2003
- Mail order sector
- Sector value and trends
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- Figure 64: Belgium: Mail order sector sales, 1999-2003
- Kiala collection points
- Leading Players
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- Figure 65: Belgium: Leading mail order operators, 2004
- Direct selling sector
- Sector value and trends
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- Figure 66: Belgium: FEDSA members’ data, 1999-2003
- Leading players
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- Figure 67: Belgium: Leading direct selling companies
- E-commerce sector
- Catalogue retailers
- Store-based retailers
- Pure players
- Online sales
- Enterprise data
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- Figure 68: Belgium: Mail order enterprise numbers, 1994-1995 and 1998-2000
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- Figure 69: Belgium: Leading home shopping companies, 2003/04
- Prospects and Forecasts
- Prospects
- Forecasts
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- Figure 70: Belgium: Retail sales forecasts, 2004-09
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- Figure 71: Belgium: Retail sales forecasts, 1999-2009
- Company Profiles
Czech Republic
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- Executive Summary
- Home shopping sector trails behind Western Europe
- Mail order sales dominate the sector
- But e-commerce is growing rapidly
- Modest growth for direct selling
- Home shopping dominated by foreign mail order groups
- Mail order forecast to outperform all retail sales
- Background Data – Czech Republic
- Population
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- Figure 72: Czech Republic: Population trends, 1998-2003
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- Figure 73: Czech Republic: Population, by age group and sex, 2002
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- Figure 74: Czech Republic: Households, 1991-2001
- Figure 75: Czech Republic: Major cities, 2002 and 2003
- Economy
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- Figure 76: Czech Republic: Gross domestic product, 1995-2003
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- Figure 77: Czech Republic: Consumer prices, 1997-2003
- Figure 78: Czech Republic: Consumer expenditure, 1995-2003
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- Figure 79: Czech Republic: Detailed breakdown of consumer expenditure, 1997-2001
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- Figure 80: Czech Republic: Detailed breakdown of consumer spending, 2001-03
- The Czech Home Shopping Sector
- Market value
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- Figure 81: Czech Republic: Estimated home shopping market size, 2003
- Figure 82: Czech Republic: Home shopping market, 2003
- Mail order sector
- Market value and trends
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- Figure 83: Czech republic: Specialist mail order retailers’ sales, 1999-2003
- Leading Players
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- Figure 84: Czech Republic: Leading mail order operators, 2003
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- Figure 85: Czech Republic: Mail order Membership of ADMAZ (Czech direct marketing and mail order trade association), 2003
- Direct selling sector
- Market value and trends
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- Figure 86: Czech Republic – FEDSA members data, 1999-2003
- Leading players
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- Figure 87: Czech Republic: Membership of CNSPP (Czech Direct Selling Association) 2004
- E-commerce
- Pureplays lead the e-commerce sector
- Leading home shopping retailers
- Market shares
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- Figure 88: Czech Republic: Home shopping leading players
- Prospects and Forecasts
- Prospects
- Forecasts
- Company Profiles
Denmark
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- Executive Summary
- Per capita spend lags behind Nordic neighbours
- No need for mail order
- E-tail catching up with catalogues
- Direct selling in bloom
- E-commerce drives the sector
- Background Data – Denmark
- Population
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- Figure 89: Denmark: Population trends, 1999-2004
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- Figure 90: Denmark: Population, by age group and sex, 2004 (a)
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- Figure 91: Denmark: Households, 1999-2004
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- Figure 92: Denmark: Major regions, 2000-04
- Figure 93: Denmark: Major cities, 2003-04
- Economy
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- Figure 94: Denmark: Gross domestic product, 1995-2003
- Figure 95: Denmark: Consumer prices, 1997-2003
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- Figure 96: Denmark: Consumer expenditure, 1995-2003
- Figure 97: Denmark: Detailed breakdown of consumer expenditure, 1999-2003
- The Danish Home Shopping Market
- Introduction
- Market value
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- Figure 98: Denmark: Home shopping market size, 2003
- Figure 99: Denmark: Home shopping market, 2003
- Mail order sector
- Market value and trends
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- Figure 100: Denmark: Mail order retailers’ sales, 1999-2003
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- Figure 101: Denmark: Mail order share of overall retail sales, 1999-2003
- Leading Players
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- Figure 102: Denmark: Leading mail order operators, 2003
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- Figure 103: Denmark: Members of Dansk Postordreforening (Danish Mail Order Association), 2004
- Direct selling sector
- Market value and trends
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- Figure 104: Denmark: Direct selling market – FEDSA Members data, 2000-03
- Products
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- Figure 105: Denmark: DSF member sales by category, 2002
- Leading players
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- Figure 106: Denmark: Members of Direkte Salgs Föreningen (Danish Direct Sales Association), 2004
- E-commerce
- Internet access
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- Figure 107: Denmark: Internet and PC penetration, 2002-04
- Market value and trends
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- Figure 108: Denmark: Products bought online by Internet users, 2004
- Online retailers
- Enterprise data
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- Figure 109: Denmark: Mail order enterprises, 1995-99
- Leading retailers
- Market shares
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- Figure 110: Denmark: Home shopping market shares, 2003
- Prospects and Forecasts
- Forecasts
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- Figure 111: Denmark: Mail order prospects, 2004-09
- Figure 112: Denmark: Mail order sales as % of all retail sales, 1999-2009
- Company Profiles
Finland
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- Executive Summary
- E-commerce drives home shopping…
- …but mail order still dominates
- A handful of players
- E-commerce has room to grow
- Background Data – Finland
- Population
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- Figure 113: Finland: Population trends, 1999-2003
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- Figure 114: Finland: Population, by age group and sex, 2003
- Figure 115: Finland: Households, December 2001 and 2002
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- Figure 116: Finland: Major regions and cities, 2003
- Economy
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- Figure 117: Finland: Gross domestic product, 1995-2003
- Figure 118: Finland: Consumer prices, 1997-2003
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- Figure 119: Finland: Consumer expenditure, 1995-2003
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- Figure 120: Finland: Breakdown of consumer expenditure, 1999-2003
- The Finnish Home Shopping Sector
- Introduction
- Market value
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- Figure 121: Finland: Home shopping market size, 2003
- Figure 122: Finland: Home shopping market by sector, 2003
- Mail order sector
- Sector value and trends
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- Figure 123: Finland: Mail order sector sales, 1999-2003
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- Figure 124: Finland: Mail order sales by product group, 1997, 1998 and 2000
- Leading Players
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- Figure 125: Finland: Leading mail order retailers, 2003
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- Figure 126: Finland: Mail order and distance selling members of Direct Marketing Association, 2004
- Direct selling sector
- Market value and trends
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- Figure 127: Finland: Direct selling market – FEDSA members data, 1999-2003
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- Figure 128: Finland: Breakdown of direct selling sales by sales method, 1997-99
- Leading players
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- Figure 129: Finland: Direct selling members of The Finnish Direct Marketing Association
- E-commerce sector
- Internet and e-commerce usage
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- Figure 130: Finland: Internet usage and online shopping across age groups
- Market value and trends
- Online retailers
- Products
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- Figure 131: Finland: E-commerce by product group, January-April 2004
- Enterprise data
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- Figure 132: Finland: Mail order enterprises, 1999-2003
- Leading retailers
- Market shares
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- Figure 133: Finland: Home shopping market shares, 2003
- Prospects and Forecasts
- Forecasts
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- Figure 134: Finland: Forecast of mail order sales, 2004-09
- Figure 135: Finland: Mail order as % of all retail sales, 1999-2009
- Company Profiles
France
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- Executive Summary
- The home shopping market is large and relatively mature
- Mail order dominates the home shopping sector
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- Figure 136: France: Home shopping market by sector
- Foreign companies lead the market but domestic players also abound
- E-commerce market is one of the most concentrated in Europe
- Background Data – France
- Population
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- Figure 137: France: Population trends, 1999-2004
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- Figure 138: France: Population, by age group and sex, 2004
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- Figure 139: France: Households, 2003
- Figure 140: France: Regions and major cities, 1999
- Economy
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- Figure 141: France: Gross domestic product, 1995-2003
- Figure 142: France: Consumer prices, 1997-2003
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- Figure 143: France: Consumer expenditure, 1995-2003
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- Figure 144: France: Detailed breakdown of spending on consumer goods, 1999-2003
- The French Home Shopping Market
- Introduction
- Market value
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- Figure 145: France: Home shopping market by segment, 2003
- Mail order sector
- Sector value and trends
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- Figure 146: France: Mail order sales as % all retail sales, 1999-2003
- Figure 147: France – Mail order sales and all retail sales, 1999-2003
- Mail order operations
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- Figure 148: France: Methods of ordering goods, 1995, 2000 and 2002-03
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- Figure 149: France: Methods of payment, 1995, 2000 and 2002-03
- Figure 150: France: Mail order sales mix, 2000 and 2002-03
- Mail order leading players
- Redcats
- 3 Suisses
- Quelle
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- Figure 151: Quelle: Specialist catalogue businesses in France, 2003
- Camif
- Editions atlas
- Jean Paul Guisset
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- Figure 152: France: Fevad Members, 2002 (excluding companies related to banking, marketing and finance services)
- Direct selling sector
- Sector value and trends
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- Figure 153: France: Direct selling industry, 1999-2003
- Figure 154: France: Direct selling sector, % of sales per product category (FEDSA members only), 2003
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- Figure 155: France: Direct selling, FVD members' sales mix, 1997-2003
- Figure 156: France: Direct selling, FVD members' sales mix, 2003
- Leading Players
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- Figure 157: France: Members of the FVD, 2003/04
- Television shopping sector
- E-commerce sector
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- Figure 158: France: E-commerce leading players
- Enterprise data
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- Figure 159: France: Home shopping, retail enterprise data, 1994-98, 2000 and 2002
- Leading home shopping players
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- Figure 160: France: Home shopping, leading players, 2003
- Prospects and Forecasts
- Forecasts
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- Figure 161: France: Mail order prospects, 2004-09 (f)
- Figure 162: France: Mail order as % all retail sales, 1999-2009 (F)
- Company Profiles
Germany
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- Executive Summary
- Largest home shopping market in Europe
- Mail order sector hit by the weak retail environment
- Direct selling outperforms retail market
- E-commerce growth slowing down
- Mail order companies lead the market
- Mail order set to decline further
- Background Data – Germany
- Population
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- Figure 163: Germany: Population trends, 1999-2003
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- Figure 164: Germany: Population, by age group and sex, 1999-2003
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- Figure 165: Germany: Households, 2000-02
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- Figure 166: Germany: Regions and major cities, 2002
- Economy
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- Figure 167: Germany: Gross domestic product, 1995-2003
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- Figure 168: Germany: Consumer prices, 1997-2003
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- Figure 169: Germany: Consumer expenditure, 1995-2003
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- Figure 170: Germany: Detailed breakdown of consumer expenditure, 1999-2003
- The German Home Shopping Market
- Introduction
- Mail order
- E-commerce
- Direct selling
- Market value
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- Figure 171: Germany: Home shopping market, by segment, 2003
- Figure 172: Germany: Home shopping market, 2003
- Mail order sector
- Sector value and trends
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- Figure 173: Germany: Mail order sector sales, 1999-2003
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- Figure 174: Germany: Mail order sales trends by main segment, 1999-2003
- Figure 175: Germany: Mail order sales performance by segment, 1999-2003
- Leading Players
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- Figure 176: Germany: Membership of the German mail order association, 2003
- Direct selling sector
- Sector value and trends
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- Figure 177: Germany: Direct selling sector – FEDSA members data, 1999-2003
- Leading players
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- Figure 178: Germany: Direct Selling, leading players, 2004
- E-commerce sector
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- Figure 179: Germany: Total B2C online sales, 2000-05
- Television shopping sector
- Enterprise data
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- Figure 180: Germany: Mail order retailers – Enterprise numbers by type, 1997-2001
- Figure 181: Germany: Share of all mail order enterprise numbers, 1997 and 2001
- Leading home shopping retailers
- Market shares
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- Figure 182: Germany: Leading home shopping retailers, 2003
- Prospects and Forecasts
- Prospects
- Forecasts
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- Figure 183: Germany: Mail order sales forecasts, 2004-09 (f)
- Figure 184: Germany: Mail order sales as % all retail sales, 2004-09 (f)
- Company Profiles
Greece
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- Executive Summary
- Greece is one of the most underdeveloped markets
- Mail order sector doubles
- Online sales grow
- Direct sales sector rises
- Home shopping sector dominated by foreign retailers
- E-commerce shows the biggest growth potential
- Strong growth forecast for the mail sector
- Background Data – Greece
- Population
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- Figure 185: Greece: Population trends, 1998-2003
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- Figure 186: Greece: Population, by age group and sex, 2002
- Figure 187: Greece: Households, 2001
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- Figure 188: Greece: Regions, 2001
- Economy
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- Figure 189: Greece: Gross domestic product, 1995-2003
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- Figure 190: Greece: Consumer prices, 1997-2003
- Figure 191: Greece: Consumer expenditure, 1995-2003
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- Figure 192: Greece: Detailed breakdown of consumer expenditure, 1998-2002
- The Greek Home Shopping Market
- Introduction
- Market value
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- Figure 193: Greece: Estimated home shopping market, 2003
- Figure 194: Greece: Home shopping market size by segment, 2003
- Mail order sector
- Sector value and trends
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- Figure 195: Greece: Consumer mail order market, 1999-2003
- Leading Players
- Direct selling sector
- Sector value and trends
- Leading players
- E-commerce sector
- Television shopping sector
- Prospects and Forecasts
- Prospects
- Forecasts
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- Figure 196: Greece: Mail order forecasts, 2004-09
- Figure 197: Greece: Mail order sales as % of all retail sales, 2004-09 (f)
- Company Profiles
Hungary
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- Executive Summary
- Home shopping sector growing
- Direct sales dominate the sector
- Mail order shows potential
- Growth potential looks good
- E-commerce uptake increasing
- Hungarian home shopping sector dominated by foreign players
- Market forecast
- Background Data – Hungary
- Population
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- Figure 198: Hungary: Population trends, 2000-2004
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- Figure 199: Hungary: Population, by age group and sex, 2001-04
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- Figure 200: Hungary: Population, by region, 2001-04
- Economy
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- Figure 201: Hungary: Gross domestic product, 1995-2003
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- Figure 202: Hungary: Consumer prices, 1997-2003
- Figure 203: Hungary: Consumer expenditure, 1995-2003
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- Figure 204: Hungary: Detailed breakdown of consumer expenditure, 1998-2000
- Figure 205: Hungary: Detailed breakdown of consumer spending, 1999-2002
- The Hungarian Home Shopping Market
- Market value
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- Figure 206: Hungary: Home shopping market size, by segment, 2003
- Figure 207: Hungary: Home shopping market, 2003
- Mail order sector
- Sector value and trends
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- Figure 208: Hungary: Mail order sector, 1999-2003
- Leading Players
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- Figure 209: Hungary: Major mail order operators, 2003
- Figure 210: Hungary: Membership of Hungarian mail order association, 2004
- Direct selling sector
- Sector value and trends
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- Figure 211: Hungary: fedsa membership sales, 1999-2003
- Leading players
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- Figure 212: Hungary: Membership of Hungarian Direct Selling Association, 2004
- E-commerce sector
- Leading home shopping retailers
- Market shares
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- Figure 213: Hungary: Home shopping market shares, 2003
- Prospects and Forecasts
- Forecasts
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- Figure 214: Hungary: Mail order prospects, 2004-09 (f)
- Figure 215: Hungary: Mail order sales as % of all retail sales, 2004-09 (f)
- Company Profiles
Republic of Ireland
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- Executive Summary
- Ireland’s home shopping sector remains small
- Mail order growth driven by online sales
- Direct selling one of the smallest in Europe
- E-commerce is the driving force
- Market dominated by foreign retailers
- Sector forecast to outperform all retail sales
- Background Data – Republic of Ireland
- Population
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- Figure 216: Republic of Ireland: Population by sex, 1999-2003
- Figure 217: Republic of Ireland: Population age profile, 2003
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- Figure 218: Households in the Republic of Ireland, 2002
- Figure 219: Republic of Ireland: Average household size, 1998-2002
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- Figure 220: Ireland: Counties and major cities, 2002
- Economy
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- Figure 221: Republic of Ireland: Gross domestic product, 1995-2003
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- Figure 222: Republic of Ireland: Consumer prices, 1997-2003
- Figure 223: Republic of Ireland: Consumer spending, 1995-2003
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- Figure 224: Republic of Ireland: Detailed breakdown of consumer expenditure, 1999-2003
- The Irish Home Shopping Market
- Introduction
- Market value
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- Figure 225: Republic of Ireland: Home shopping market by segment, 2003
- Figure 226: Republic of Ireland: Home shopping market, 2003
- Mail order sector
- Sector value and trends
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- Figure 227: Republic of Ireland: Mail order sales, 1999-2003
- Figure 228: Republic of Ireland: Non-store retail sales, 1999-2003
- Leading Players
- Direct selling sector
- Sector value and trends
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- Figure 229: Republic of Ireland: Direct selling sector (FEDSA Members), 1999-2003
- Figure 230: Republic of Ireland: Direct Selling Association members, 2003
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- Figure 231: Republic of Ireland: Direct selling market – % of total sales per product category, 2003
- E-commerce sector
- Sector value and trends
- Enterprise data
- Leading home shopping players
- Prospects and Forecasts
- Prospects
- Forecasts
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- Figure 232: Republic of Ireland: Mail order forecast, 2004-09 (f)
- Figure 233: Republic of Ireland: Mail order sales as % of all retail sales, 2004-09 (f)
- Company Profiles
Italy
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- Executive Summary
- Italy’s home shopping sector remains underdeveloped
- Vorwerk leads the market
- Mail order underperforms against all retail sales
- Direct sales dominate the home shopping sector
- E-commerce sector growing rapidly
- Mail order forecast to decline as a proportion of all retail sales
- Background Data – Italy
- Population
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- Figure 234: Italy: Population trends, 1999-2002
- Figure 235: Italy: Population, by age group and sex, January 2002
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- Figure 236: Italy: Households, by number of members, 1981-2002
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- Figure 237: Italy: Population, by region, January 2001 and 2002
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- Figure 238: Italy: Major cities, 2001 and 2002
- Economy
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- Figure 239: Italy: Gross domestic product, 1995-2003
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- Figure 240: Italy: Consumer prices, 1997-2003
- Figure 241: Italy: Consumer expenditure, 1995-2003
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- Figure 242: Italy: Detailed breakdown of consumer expenditure, 1999-2003
- The Italian Home Shopping Market
- Market value
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- Figure 243: Italy: Home shopping sales, 2003
- Figure 244: Italy: Home shopping market size by segment, 2003
- Mail order sector
- Sector value and trends
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- Figure 245: Italy: Mail order sector, 1999-2003
- Leading Players
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- Figure 246: Italy: Members of ANVED, 2003
- Direct selling sector
- Sector value and trends
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- Figure 247: Italy: Direct selling sales (AVEDISCO Members), 1999-2003
- Leading players
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- Figure 248: Italy: Members of the Direct Selling Association, 2003/04
- E-commerce sector
- Enterprise data
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- Figure 249: Italy: Mail order enterprises and employees, 1999-2001
- Leading home shopping retailers
- Market shares
-
- Figure 250: Italy: Leading home shopping retailers, 2003/04
- Prospects and Forecasts
- Prospects
- Forecasts
-
- Figure 251: Italy: Mail order, 2004-09 (f)
- Figure 252: Italy: Mail order share of all retail sales, 2004-09
- Company Profiles
The Netherlands
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- Executive Summary
- Home shopping hit by weak retail market
- Mail order sector driven by online sales
- Small direct selling sector
- E-commerce growing rapidly
- Home shopping dominated by foreign players
- Mail order sector forecast to grow
- Background Data – The Netherlands
- Population
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- Figure 253: The Netherlands: Population trends, 1999-2004
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- Figure 254: The Netherlands: Population, by age group, 2004
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- Figure 255: The Netherlands: Households, January 2003 (a)
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- Figure 256: The Netherlands: Major regions and cities, 2003
- Economy
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- Figure 257: The Netherlands: Gross domestic product, 1995-2003
- Figure 258: The Netherlands: Consumer prices, 1998-2003
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- Figure 259: The Netherlands: Consumer expenditure, 1995-2003
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- Figure 260: The Netherlands: Detailed breakdown of consumer expenditure, 1999-2003
- The Dutch Home Shopping Market
- Introduction
- Market value
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- Figure 261: The Netherlands: Home shopping market size, 2003
- Figure 262: The Netherlands: Home shopping market, 2003
- Mail order sector
- Sector value and trends
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- Figure 263: The Netherlands: Mail order sector sales, 1999-2003
- Leading players
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- Figure 264: The Netherlands: Leading mail order operators, 2003/04
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- Figure 265: Netherlands: Membership of Home Shopping Trade Association, 2004
- Direct selling sector
- Sector value and trends
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- Figure 266: The Netherlands: Direct selling market – FEDSA members data, 1999-2003
- Leading players
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- Figure 267: The Netherlands: Direct selling sector – leading players, 2004
- E-commerce sector
- Sector value and trends
-
- Figure 268: The Netherlands: B2C E-commerce sector sales, 1999-2003
- Category breakdown
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- Figure 269: The Netherlands: B2C E-commerce sales by category, 1999-2004 (H1)
- Figure 270: The Netherlands: B2C e-commerce sales by category, 2003
- Leading players
- Enterprise data
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- Figure 271: The Netherlands: Mail order retailers, enterprise numbers by type, 1997-2000
- Leading home shopping retailers
- Market shares
-
- Figure 272: The Netherlands: Leading home shopping companies, 2003/04
- Prospects and forecasts
- Forecasts
-
- Figure 273: The Netherlands: Mail order sales forecasts, 2004-09 (f)
-
- Figure 274: The Netherlands: Mail order sales forecasts, 2004-09 (f)
- Company Profiles
Norway
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- Executive Summary
- Keen home-shoppers
- E-commerce catching up with catalogues
- A fragmented market
- Technology penetration drives e-commerce to boom
- Background Data – Norway
- Population
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- Figure 275: Norway: Population trends, 2000-2004
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- Figure 276: Norway: Population, by age group and sex, 2004
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- Figure 277: Norway: Households, 2001
- Figure 278: Norway: Population by region, 2000-04
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- Figure 279: Norway: Major cities, 2000-04
- Economy
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- Figure 280: Norway: Gross domestic product, 1995-2003
- Figure 281: Norway: Consumer prices, 1997-2004
-
- Figure 282: Norway: Consumer expenditure, 1995-2003
-
- Figure 283: Norway: Detailed breakdown of expenditure on consumer goods, 1999-2003
- The Norwegian Home Shopping Sector
- Introduction
- Market value
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- Figure 284: Norway: Home shopping market size, 2003
- Figure 285: Norway: Home shopping market by sector, 2003
- Mail order sector
- Market value and trends
-
- Figure 286: Norway: Mail order sector sales according to national statistics, 1999-2003
- Figure 287: Norway: Mail order sector sales according to emota, 1999-2003
- Products
-
- Figure 288: Norway: Mail order sales by type of operator, 2002-03
- Leading players
-
- Figure 289: Norway: Leading mail order retailers, 2003
- Direct selling sector
- Market value and trends
-
- Figure 291: Norway: Direct selling market, 1999-2003
- Leading players
-
- Figure 292: Norway: Membership of Direct Selling Association of Norway, July 2004
- E-commerce sector
- Internet penetration
-
- Figure 293: Norway: Internet and PC penetration, 2004
- Market value
-
- Figure 294: Norway: Types of goods and services bought or ordered over Internet for private use, 2004
- Online retailers
- Enterprise data
-
- Figure 295: Norway: Mail order operators, number of enterprises, 1997-2002
- Leading retailers
- Market shares
-
- Figure 296: Norway: Home shopping market shares, 2003
- Prospects and forecasts
- Forecasts
-
- Figure 297: Norway: Mail order prospects, 2004-09
- Figure 298: Norway: Mail order sales as % all retail sales, 1999-2009
- Company Profiles
Poland
-
- Executive Summary
- The largest home shopping market in Eastern Europe
- Mail order sector remains small
- Direct selling more than half of all home shopping sales
- E-commerce sector small but promising
- Home shopping dominated by foreign retailers
- Direct sellers lead the market
- Background Data – Poland
- Population
-
- Figure 299: Poland: Population trends, 1999-2003
-
- Figure 300: Poland: Population, by age group and sex, December 2002
-
- Figure 301: Poland: household size, 2002
- Figure 302: Poland: Major cities, 1998-2002
- Economy
-
- Figure 303: Poland: Gross domestic product, 1995-2003
-
- Figure 304: Poland: Consumer prices, 1998-2003
-
- Figure 305: Poland: Consumer spending, 1995-2003
-
- Figure 306: Poland: Consumer spending, by category, 1998-2002
-
- Figure 307: Poland: Breakdown of average monthly per capita expenditure of households, 1999-2002
- The Polish Home Shopping Market
- Market value
-
- Figure 308: Poland: Home shopping market size by segment, 2003
- Figure 309: Poland: Home shopping market, 2003
- Mail order sector
- Sector value and trends
- Leading Players
-
- Figure 310: Poland: Major mail order operators, 2003
- Direct selling sector
- Sector value and trends
-
- Figure 311: Poland: Direct selling market – FEDSA members data, 1999-2003
- Product categories
-
- Figure 312: Poland: Direct selling market, % of total sales per product category, 2003
- Leading players
-
- Figure 313: Poland: Members of the Direct Selling Association of Poland, 2003
- E-commerce sector
- Market trends and value
-
- Figure 314: Poland: Websites of leading mail order operators, 2003
- Leading home shopping retailers
- Market shares
-
- Figure 315: Poland: Leading home shopping companies, 2003
- Prospects and Forecasts
- Prospects
- Forecasts
- Company Profiles
Portugal
-
- Executive Summary
- Portuguese home shopping market on the rise
- Foreign retailers dominate the market
- E-commerce growing rapidly
- Mail order dominates the Portuguese home shopping sector
- Background Data – Portugal
- Population
-
- Figure 316: Portugal: Population trends, 1999-2003
-
- Figure 317: Portugal: Population, by age group, December 2002
-
- Figure 318: Portugal: Households, 2001
-
- Figure 319: Portugal: Regions and major cities, 2002
- Economy
-
- Figure 320: Portugal: Gross domestic product, 1995-2003
-
- Figure 321: Portugal: Consumer prices, 1997-2003
- Figure 322: Portugal: Consumer expenditure, 1995-2003
-
- Figure 323: Portugal: Consumer spending breakdown, by category, 1997-2001
- The Portuguese Home Shopping Market
- Introduction
- Market value
-
- Figure 324: Portugal: Home shopping market by segment, 2002 and 2003
- Mail order sector
- Sector value and trends
-
- Figure 325: Consumer mail order sector, sales by segment, 2003
- Mail order leading players
-
- Figure 326: Portugal: Leading mail order operators, 2003/04
- Direct selling sector
- Sector value and trends
-
- Figure 327: Portugal: Direct selling industry, 2001-03
- Figure 328: Portugal: Direct selling sector, % of total sales per product category, 2003/04
- Leading Direct Selling Players
-
- Figure 329: Portugal: Leading direct selling operators, 2003/04
- E-commerce sector
- Enterprise data
-
- Figure 330: Portugal: retail enterprises by type of retailer 1997-2001
- Leading home shopping retailers
-
- Figure 331: Portugal, Leading Home shopping retailers, 2003/04
- Mail order
- Otto
- VPC
- Quelle (KarstadtQuelle, Germany)
- Redcats (PPR, France)
- Direct selling
- Prospects and Forecasts
- Prospects
- Forecasts
- Company Profiles
Spain
-
- Executive Summary
- Spain is one of the most underdeveloped markets
- E-commerce growing rapidly
- Home shopping sector dominated by foreign retailers
- Direct sales sector
- Spanish mail order market forecast
- Background Data - Spain
- Population
-
- Figure 332: Spain: Population trends, 1999-2003
-
- Figure 333: Spain: Population, by age group and sex, 2003
-
- Figure 334: Spain: Households by number of members, 2001
-
- Figure 335: Spain: Population, by region, 1999-2003
-
- Figure 336: Spain: Population of major cities, 1999-2003
- Economy
-
- Figure 337: Spain: Gross domestic product, 1995-2003
-
- Figure 338: Spain: Consumer prices, 1998-2003
- Figure 339: Spain: Consumer expenditure, 1995-2003
-
- Figure 340: Spain: Detailed breakdown of expenditure on consumer goods, 1998-2003
- The Spanish Home Shopping Market
- Introduction
- Market value
-
- Figure 341: Spain: Home shopping market size by segment, 2003
- Mail order sector
- Sector value and trends
-
- Figure 342: Spain: Consumer mail order sector, sales by segment, 2003
- Figure 343: Spain: Consumer mail order sector, 1999-2003
-
- Figure 344: Spain: Mail order as % of all retail sales, 1999-2003
- Leading Players
- Circulo de Lectores
- Otto (Otto Versand, Germany)
- Quelle (KarstadtQuelle, Germany)
- Redcats (PPR, France)
- El Club Internacional del Libro
- Discoplay
- La Tienda en Casa (El Corte Inglés)
-
- Figure 345: Spain: Major mail order operators, 2003/04
- Figure 346: Spain: Members of Spanish mail order trade association, 2004
- Direct selling sector
- Sector value and trends
-
- Figure 347: Spain: Direct selling sector, 1999-2003
-
- Figure 348: Spain: Direct selling as % of all retail sales 1999-2003
- Figure 349: Spain: Direct selling sector, % of total sales per product category, 2003
- Leading players
-
- Figure 350: Spain: Direct selling members of Direct Marketing Association, 2004
- E-commerce sector
- Sector value and trends
-
- Figure 351: Spain: E-commerce data, 1998-2003
- Figure 352: Spain: Internet users and online shoppers as % of population, 2000-03
- Figure 353: Spain: Breakdown of B2C sales (volume) online by product category, March
-
- Figure 354: Spain: E-commerce market, 1999-2003
- Leading home shopping players
-
- Figure 355: Spain: Leading home shopping companies, 2003/04
- Prospects and Forecasts
- Prospects
- Forecasts
-
- Figure 356: Spain: Mail order prospects, 2004-09f
- Figure 357: Spain: Mail order as % all retail sales, 1999-2009f
- Company Profiles
Sweden
-
- Executive Summary
- Sweden a strong home shopping market
- E-commerce catching up on mail order
- Increasing presence of foreign players and e-tailers
- Mail order to lag behind overall retail market
- Background Data – Sweden
- Population
-
- Figure 358: Sweden: Population trends, 1999-2003
-
- Figure 359: Sweden: Population, by age group and sex, 2003
-
- Figure 360: Sweden: Households, 2000
-
- Figure 361: Sweden: Counties, 2003
-
- Figure 362: Sweden: Population of major cities, 2000-03
- Economy
-
- Figure 363: Sweden: Gross domestic product, 1995-2003
-
- Figure 364: Sweden: Consumer prices, 1998-2003
-
- Figure 365: Sweden: Consumer expenditure, 1995-2003
-
- Figure 366: Sweden: Detailed breakdown of consumer expenditure, 1999-2003
- The Swedish Home Shopping Sector
- Market value
-
- Figure 367: Sweden: Home shopping sales, 2003
- Figure 368: Sweden: Home shopping market, 2003
- Mail order sector
- Market value and trends
-
- Figure 369: Sweden: mail order retailers’ sales, 1999-2003
-
- Figure 370: Sweden: Mail order share of overall retail sales, 1999-2003
- Leading Players
-
- Figure 371: Sweden: Leading mail order operators, 2003
-
- Figure 372: Sweden: Membership of Svenska Postorderföreningen, 2005
- Direct selling sector
- Market value and trends
-
- Figure 373: Sweden: Direct selling market – FEDSA members data, 1999-2003
- Products
-
- Figure 374: Sweden: Direct selling broken down by category, 2003
- Leading players
-
- Figure 375: Sweden: Membership of Swedish Direct Selling Organisation, 2005
- E-commerce sector
- Internet penetration
-
- Figure 376: Sweden: Internet and PC penetration, 2003 and 2004
- Sector value and trends
-
- Figure 377: Sweden: E-commerce estimated sales, 2002-03
- Television shopping sector
- Enterprise data
-
- Figure 378: Sweden: Mail order and Internet enterprises, 2000-04
- Leading home shopping retailers
- Market shares
-
- Figure 379: Sweden: Leading home shopping companies and market shares, 2003
- Prospects and Forecasts
- Prospects
- Forecasts
-
- Figure 380: Sweden: Mail order retailers’ sales forecasts, 2004-09
- Figure 381: Sweden: Mail order as % all retail sales, 2004-09
- Company Profiles
Switzerland
-
- Executive Summary
- Home shopping worth CHF2.7 billion in 2003
-
- Figure 382: Switzerland: Home shopping sales by sector, 2003
- High per capita spend
- Mail order captures of three quarters of the market
- Foreign groups challenge local operators
- E-commerce some way to go
- TV shopping remains tiny
- Direct selling quite important in relative terms
- Background Data – Switzerland
- Population
-
- Figure 383: Switzerland: Population trends, 2000-04
-
- Figure 384: Switzerland: Population, by age group and sex, 2003
- Figure 385: Switzerland: Number of households, 2000
-
- Figure 386: Switzerland: Cantons, 2003
- Figure 387: Switzerland: Major cities, 2003
- Economy
-
- Figure 388: Switzerland: Gross domestic product, 1995-2003
-
- Figure 389: Switzerland: Consumer prices, 1998-2003
-
- Figure 390: Switzerland: Consumer expenditure, 1995-2002
-
- Figure 391: Switzerland: Consumer expenditure, by category, 1998-2002
-
- Figure 392: Switzerland: Breakdown of household monthly expenditure on consumer goods, 2000-02
- The Swiss Home Shopping Market
- Introduction
- Market value
-
- Figure 393: Switzerland: Home shopping market size, 2003
- Mail order sector
- Sector value and trends
-
- Figure 394: Switzerland: Mail order sector sales, 1999-2004
- Leading Players
-
- Figure 395: Switzerland: Leading mail order operators, 2003
-
- Figure 396: Switzerland: Membership of Swiss Mail Order Association, 2003
- Direct selling sector
- Sector value and trends
-
- Figure 397: Switzerland: Direct selling sector- FEDSA members’ data, 1999-2003
- Leading players
-
- Figure 398: Switzerland: Membership of Swiss Direct Selling Association, 2004
- E-commerce sector
- Sector value
- Internet usage
-
- Figure 399: Switzerland: Internet access, household penetration, 1994-2003
- Figure 400: Switzerland: Internet penetration, by age group, 2000 and 2002
- Mail order companies
-
- Figure 401: Switzerland: Online sales as % of mail order sector sales, 2000-03
- Pure players
- Store-based retailers
- Products and services
-
- Figure 402: Switzerland: Products purchased on-line, 2001 and 2002
- Television shopping sector
- Enterprise data
-
- Figure 403: Switzerland: Mail order enterprise numbers, 1995, 1998 and 2001
- Leading home shopping retailers
- Market shares
-
- Figure 404: Switzerland: Leading home shopping operators, 2003
- Prospects and Forecasts
- Prospects
- Forecasts
-
- Figure 405: Switzerland: Mail order* forecasts, 2004-09f
-
- Figure 406: Switzerland: Mail order sales as % all retail sales, 1999-2009f
- Company Profiles
UK
-
- Executive Summary
- UK is second-largest home shopping market in Europe
- E-commerce driving ahead
- Pure players small but rapidly growing
- Store-based retailers exploit their brand recognition
- Agency sales in terminal decline
- Big books fundamentally flawed
- Shop Direct Group and Littlewoods continue to operate independently
- Direct catalogues exploit weakness of agency operators
- Direct selling
- TV shopping
- Premier Insight
- Background Data – United Kingdom
- Population
-
- Figure 407: UK: Population trends, 1999-2003
-
- Figure 408: UK: Population, by age group and sex, 2003
-
- Figure 409: UK: Households, 2003
- Figure 410: UK: Regions and major cities, 2002
- Economy
-
- Figure 411: UK: Gross domestic product, 1995-2003
-
- Figure 412: UK: Consumer prices, 1997-2003
- Figure 413: UK: Consumer expenditure, 1995-2003
-
- Figure 414: UK: Detailed breakdown of consumer expenditure, 1999-2003
- The UK Home Shopping Sector
- Introduction
- Market value
-
- Figure 415: UK: Home shopping market by sector, 2003
- Figure 416: UK: Home shopping market by sector, 2003
- Mail order sector
- Agency
- Direct big books
- Other direct books
- Direct response
- Littlewoods and GUS Home Shopping under one owner
- GUS renamed and Littlewoods divided into distinct entities
- Final separation could turn the spotlight on home shopping
- Sector value and trends
-
- Figure 417: UK: Mail order market, 1999-2004
- Agency houses
-
- Figure 418: UK: Mail order sales by type and leading players, 1999-2003
-
- Figure 419: UK: Mail order % of sector sales by type, 1999-2003
- Estimated agency market shares
-
- Figure 420: UK: Mail order houses, estimated agency sales, 2003/04
- Figure 421: UK: Agency mail order, market shares, 2003
- UK Consumer Trends
- Shopping by mail order
-
- Figure 422: Penetration of purchasing from a mail order catalogue or acting as a mail order agent, by gender, age, family income and region, GB, 2003/04
- The Consumer
- Key findings
- Home shopping patterns
- Trend data
-
- Figure 423: Use of home shopping channel, UK, 2000-04
- 2004 home shopping patterns
-
- Figure 424: Type of home shopping channel consumers have bought from in the last 12 months, December 2004
-
- Figure 425: Internet home shopping, by socio-economic group, December 2004
-
- Figure 426: Internet home shopping, by age group, December 2004
-
- Figure 427: Which type of home shopping channel consumers have bought from in the last 12 months, by gender, age and socio-economic group, December 2004
-
- Figure 428: Which type of home shopping channel consumers have bought from in the last 12 months, by lifestage and presence of children, December 2004
- What people buy
- Trend data
-
- Figure 429: Products purchased through home shopping channels, 2001, 2003 and 2004
- 2004 shopping patterns
-
- Figure 430: Products consumers have bought via home shopping in the past six months, summary, December 2004
-
- Figure 431: Which type of products consumers have bought from home in the last six months, by gender, age and socio-economic group, December 2004
-
- Figure 432: Which type of products consumers have bought from home in the last six months, by gender, age and socio-economic group, December 2004
- The Consumer – Detailed Demographics
-
- Figure 433: Which types of home shopping channel consumers have bought from in the last 12 months, by gender, age and socio-economic group, December 2004
- Figure 434: Which types of home shopping channel consumers have bought from in the last 12 months, by gender, age and socio-economic group, December 2004
-
- Figure 435: Which types of home shopping channel consumers have bought from in the last 12 months, by lifestage, presence of children, car ownership and Mintel’s Special Groups, December 2004
- Figure 436: Which types of home shopping channel consumers have bought from in the last 12 months, by lifestage, presence of children, car ownership and Mintel’s Special Groups, December 2004
-
- Figure 437: Which types of home shopping channel consumers have bought from in the last 12 months, by region and ACORN categories, December 2004
- Figure 438: Which types of home shopping channel consumers have bought from in the last twelve months, by region and ACORN categories, December 2004
-
- Figure 439: Which types of home shopping channel consumers have bought from in the last 12 months, by media usage, commercial TV viewing and source of regular grocery shopping, December 2004
- Figure 440: Which type of home shopping channel consumers have bought from in the last twelve months, by media usage, commerical TV viewing and source of regular grocery shopping, December 2004
-
- Figure 441: Products consumers have bought via home shopping in the past six months, by gender, age and socio-economic group, December 2004
- Figure 442: Products consumers have bought via home shopping in the past six months, by gender, age and socio-economic group, December 2004
-
- Figure 443: Products consumers have bought via home shopping in the past six months, by lifestage, presence of children, car ownership and Mintel’s Special groups, December 2004
- Figure 444: Products consumers have bought via home shopping in the past six months, by lifestage, presence of children, car ownership and Mintel’s Special Groups, December 2004
-
- Figure 445: Products consumers have bought via home shopping in the past six months, by region and ACORN categories, December 2004
- Figure 446: Products consumers have bought via home shopping in the past six months, by region and ACORN categories, December 2004
-
- Figure 447: Products consumers have bought via home shopping in the past six months, by media usage, commercial TV viewing and source of regular grocery shopping, December 2004
- Figure 448: Products consumers have bought via home shopping in the past six months, by media usage, commercial TV viewing and source of regular grocery shopping, December 2004
- Consumer Attitudes and Typologies
- Key findings
- Attitudes towards to new technology and home shopping
-
- Figure 449: Those agreeing with several attitude statements about new technology and home shopping, by gender, age, family income and region, GB, 2003/04
- The home shopping experience
-
- Figure 450: How consumers describe the home shopping experience, summary, December 2004
- How to improve the home shopping experience
-
- Figure 451: Factors that would encourage consumers to shop more from home, summary, December 2004
- Key topics
- Identifying targets
-
- Figure 452: Consumer typologies for home shoppers, summary, December 2004
- Home Shopping Devotees (48% of sample)
- Convenience Seekers (24% of sample)
- Out of Homers (28% of sample)
-
- Figure 453: Consumer types, by gender, age and socio-economic group, December 2004
- Who shopped, how and bought what
-
- Figure 454: Number of home shopping channels used, by typology, December 2004
-
- Figure 455: which channel most used by those usingonly one channel, by typology, December 2004
-
- Figure 456: Number of products bought using home shopping, by typology, December 2004
-
- Figure 457: Which products bought, by those buying only one type of product from home, by typology, December 2004
- Price matters
-
- Figure 458: How consumers describe the home shopping experience (a), or factors that will encourage them to shop more from home (b), by gender, age and socio-economic group, December 2004
- Product offer
-
- Figure 459: Factors that will encourage consumers to shop more from home, by gender, age and socio-economic group, December 2004
- Convenience and service
-
- Figure 460: How consumers describe the home shopping experience (a), or factors that will encourage them to shop more from home (b) by gender, age and socio-economic group, December 2004
- Delivery issues
-
- Figure 461: Factors that will encourage consumers to shop more from home, by gender, age and socio-economic group, December 2004
- Trust
-
- Figure 462: How consumers describe the home shopping experience (a), or factors that will encourage them to shop more from home (b) by gender, age and socio-economic group, December 2004
- Emotional and human factors
-
- Figure 463: How consumers describe the home shopping experience (a), or factors that will encourage them to shop more from home (b) by gender, age and socio-economic group, December 2004
- UK Advertising Expenditure
- Mail order advertising by product category
-
- Figure 464: Mail order catalogue and direct response advertising expenditure, by product sub-category, 12 months to December 2000-04
- Mail order advertising spend by company
-
- Figure 465: Mail order advertising expenditure, by top 25 advertisers, 12 months to December 2000-04
- Online advertising expenditure by product category
-
- Figure 466: Online advertising expenditure, by product category, 12 months to December 2000-04
- Leading Players
-
- Figure 467: UK Mail order retailers: Selective leading players, 2004
- Direct selling sector
- Sector value and trends
-
- Figure 468: UK: Direct selling sector sales, 1998-2003
-
- Figure 469: UK: DSA members, sales of goods by product, 1993 and 2002
- Figure 470: Direct selling, sales by category, 2002
- Leading players
-
- Figure 471: UK: Direct selling association, selected members, 2004
- E-commerce sector
- Sector value and trends
- ONS classification
- ONS experimental online data
- Mintel analysis
-
- Figure 472: UK: Estimated online retail sales, 2003
- Grocers
- Tesco leads
- Sainsbury’s struggles with operational problems
- Beyond the marker leaders
- Online accounts for under 1% of grocers’ sales
- Non-food retailers
- Mixed goods retailers dominate the non-food sector
- Argos voted consumer-friendly
- M&S ditches catalogue, but John Lewis supports web offer with a catalogue
- Mail order retailers
-
- Figure 473: UK: mail order retailers, Internet sales, 2003
- Pureplay Internet retailers
-
- Figure 474: UK: Selective pure players, by sector, 2004
- Television shopping sector
- Leading retailers
- Market shares
-
- Figure 475: UK: Leading home shopping companies and market shares, 2003
- Prospects and Forecasts
- Prospects
- Agency mail order
- Direct big books
- Big books fundamentally flawed
- But Klingel plans to enter the market
- Other direct operators will continue to exploit agency weakness
- Direct selling
- E-commerce
- TV shopping
- Kiala collection points due to launch in 2006
- Forecasts
-
- Figure 476: UK: Mail order sales forecasts, 2004-09f
- Figure 477: UK: Mail order sales as % all retail sales, 1999-2009
- Company Profiles
Major Company Profiles
-
- Alticor (Amway)
- Background
- Rich DeVos and Jay Van Andel
- International expansion
-
- Figure 478: Amway: European operations, dates of entry
- Quixtar
- Amway's multi-level marketing
- Selling through independent business owners (IBOs)
- Financial data
-
- Figure 479: Alticor: Financial performance, 2000-04
-
- Figure 480: Amway UK: Financial performance, 1998-2002
-
- Figure 481: Alticor: Sales by region, 2003
- Figure 482: Amway Europe: Sales by country, 2003
- Products
- E-commerce
-
- Figure 483: Amway: European websites, 2004
- SWOT
- amazon.com
- Market share
-
- Figure 484: Amazon: Sales as % all mail order sales, 2000-03
- Background
- History
- International expansion
- Customer focus
- Financial data
-
- Figure 485: Amazon.com: Financial performance, 2000-04
- International division outperforms North America
-
- Figure 486: Amazon.com: Sales and gross profit by segment, 2001-04
- Figure 487: Amazon: Sales by division, 2000-04
- Products
- Operations and systems
- SWOT
- Avon
- Background
- Internationalisation
-
- Figure 488: Avon: Year of entry in European countries
- Channels of distribution
- Direct selling channel
- Store-based retailing
- Financial data 2004
-
- Figure 489: Avon: Financial performance, 1999-2003
- The European division
- The Asia Pacific Division
- The Latin America Division
- The U.S.A Division
-
- Figure 490: Avon: Group sales and profits by geographic region, 2003
- Figure 491: Avon European division: Sales relative to estimated European home shopping sales, 2000-03
-
- Figure 492: Avon: European divisional sales by country, 2003
- Products
-
- Figure 493: Avon: Global sales by product breakdown, 2001-03
- Figure 494: Avon: Global sales by product breakdown, 2003
-
- Figure 495: Avon: Key beauty own brands by category
- E-commerce
-
- Figure 496: Avon: European Websites, 2004
- SWOT
- Bruno Bader
- Background
- Market share
-
- Figure 497: Bader: Sales as % all German mail order sales, 2003
- Financial data
- Catalogues
- Outlets
- E-commerce
- SWOT
- Bertelsmann DirectGroup
- Background
- Market share
-
- Figure 498: Bertelsmann DirectGroup: Sales as % all mail order sales, 2001-03
- Financial data
- Bertelsmann Group
-
- Figure 499: Bertelsmann Group: Financial performance, 1999-2003
- Bertelsmann DirectGroup
-
- Figure 500: Bertelsmann DirectGroup: Financial performance, 2000-03
- DirectGroup operations
-
- Figure 501: Bertelsmann DirectGroup: Sales by region and business type, 2003
-
- Figure 502: Bertelsmann: DirectGroup clubs and businesses, 2003
- Europe
- European book clubs
-
- Figure 503: BCA: Leading clubs, 2003
- US
- Asia
- SWOT
- Camif Group
- Background
- Entering the Czech and Slovak Republics
- 2000 strategy – cat@mag (cat – catalogues, @ – Internet, mag – magasins, shops).
- 2003 partnership with 3 Suisses
- Ethical values
- Group structure
-
- Figure 504: Camif: Group structure and holdings, 2003/04
- Main divisions
-
- Figure 505: Camif: Group operating divisions, 2003
-
- Figure 506: Groupe Camif: Sales breakdown by group operating divisions (%) 2003
- Financial data
-
- Figure 507: Camif Group: Financial performance, 1999-2003
- Pôle Personnes Physiques
-
- Figure 508: Pôle Personnes Physiques, sales breakdown by channel of distribution 2003
- Camif Collectivités
- Pôle Habitat
- Pôle Alimentation Fine
- Channels of distribution
- Products
-
- Figure 509: Group Camif: Estimated group product mix, 2003
- Outlets
- E-commerce
- SWOT
- Damart (Damartex)
-
- Figure 510: Damart France, sales relative to French mail order sales, 1999-2003
- Figure 511: Damart, sales relative to European mail order sales, 1999-2003
- Background
-
- Figure 512: Damartex: Sales by country, 2003/04
- Financial data
-
- Figure 513: Damart: Financial performance, 1999/00-2003/04
- 2004/05
- Outlets
-
- Figure 514: Damartex: Retail outlets, 2002 and 2004
- Catalogues
- E-commerce
- SWOT
- H&M Rowells
- Market share
-
- Figure 515: H&M Rowells: Sales as % of all Swedish mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 516: Hennes & Mauritz: Financial performance, 1998/99-2002/03
-
- Figure 517: H&M Rowells: Turnover split by domestic & international sales, 1998 and 2002
- Products
- Suppliers
- Systems
- E-commerce
- SWOT
- Klingel
- Background
- Financial data
- Catalogues
- Outlets
- E-commerce
- SWOT
- KarstadtQuelle
-
- Figure 518: KarstadtQuelle Germany: Mail order sales as % all German mail order sales, 1999-2004
-
- Figure 519: KarstadtQuelle: German mail order sales as % all German mail order sales, 1999-2004
- Figure 520: KarstadtQuelle: Foreign mail order sales as % of non-German European mail order sales, 1999-2004
- Background
- Reorganisation and restructuring
- The scale of the problems
- Restructuring
- History
- Multi-channel strategy
- Financial data
-
- Figure 521: KarstadtQuelle: Group financial performance, 1999-2004
- E-commerce
-
- Figure 522: KarstadtQuelle: Major websites, 2003
- Sales by country
-
- Figure 523: KarstadtQuelle mail order: Estimated sales by country, 2003
- Catalogues
- Universal mail order
- Speciality mail order
-
- Figure 524: KarstadtQuelle: Specialist catalogue businesses, 2003
- Operations and systems
- SWOT
- Littlewoods/Shop Direct Group
- Littlewoods
- Shop Direct Group
- Market shares
-
- Figure 525: Shop Direct Group: share of mail order market, 1999/2000-2003/04
- Figure 526: Littlewoods home shopping: share of mail order market, 1999/2000-2003/04
- Background
- History
- But both businesses struggled through the late 20th century
- Littlewoods change of ownership in 2002
- Followed by the acquisition of GUS home shopping in 2003
- GUS home shopping renamed Shop Direct Group
- Separation of Littlewoods Limited into distinct and separate businesses
- Where next?
- Financial data
- Littlewoods
-
- Figure 527: Littlewoods home shopping: Financial performance, 2000-04
- GUS Home Shopping
-
- Figure 528: GUS Home shopping: financial performance, 1999-2003
-
- Figure 529: GUS UK Home Shopping: Sales by business, 2000-03
- Shop Direct Group
- Overseas activities – Halens and Cellbes
- Catalogues and products
- A word on agency
- Littlewoods
- Shop Direct Group
- Halens and Cellbes
- E-commerce
-
- Figure 530: GUS Home Shopping: online sales, 2001/02-2002/03
- Figure 531: Littlewoods: E-commerce sites, 2005
- SWOT
- TV-Shop (MTG)
- Market share
-
- Figure 532: TV-Shop: Sales as % all European home shopping sales, 2000-03
- Background
- MTG Group
-
- Figure 533: MTG Group Structure: Sales by main operating division, 2003
- TV-Shop
- Financial data
-
- Figure 534: MTG: Financial performance, 1999-2003
-
- Figure 535: MTG: TV-Shop division by major component, 2000-03
- 2004 Interim results
- E-commerce
- SWOT
- Next Directory
- Market shares
-
- Figure 536: Next: share of mail order market, 1999/2000-2003/04
- Background
- History
- Strong performance in a tough market
- Other activities
- Financial data
-
- Figure 537: Next: Financial performance, 2000-04
- Interim results 2004/05
-
- Figure 538: Next: Interim results, 2003/04 and 2004/05
- Company downgrades 2004/05 full year profit forecast
- Catalogue
- Products
- Product mix, positioning and own brand
- Enhanced value
- Sub brands
- Womenswear
- Menswear
- Childrenswear
- Home
- Page allocation
-
- Figure 539: Next Directory: Page allocations, 2002/03 and 2003/04
- E-commerce
- SWOT
- Otto
-
- Figure 540: Otto Europe: Sales as % of all European Home shopping sales, 1998-2003
- Background
- History and ownership
- E-commerce
- Mail order development
-
- Figure 541: Otto: Key acquisitions, 1976-2002
- European retail outlets
- European joint ventures
- Non-retail activities
- Financial data
- Group performance
-
- Figure 542: Otto Group: Financial performance, 1999/2000-2002/03
- European retail performance
-
- Figure 543: Otto Group: European retail sales performance, 1999/2000 and 2002/03
-
- Figure 544: Otto Group: European retail sales by subsidiary company, 2003/04
- European retail sales by country
-
- Figure 545: Otto group: Estimated European retail sales by country, 2003
- European operating companies
-
- Figure 546: Otto Group: European home shopping interests by country and brand, 2002/03
- Germany
-
- Figure 547: Otto, share of German mail order sales, 1999-2003
- Schwab
-
- Figure 548: Schwab Group, sales relative to German mail order sales, 1999-2003
-
- Figure 549: Heiine Group, sales relative to German mail order sales, 1999-2003
-
- Figure 550: Baur versand, sales relative to German mail order sales, 1999-2003
- Figure 551: Bon Prix, sales relative to German mail order sales, 1999-2003
-
- Figure 552: 3 Suisses, sales relative to French mail order sales, 1999-2003
- Otto (UK) – Grattan and Freemans
-
- Figure 553: Otto (UK), share of UK mail order sales, 1998-2003
- Operations and systems
- E-commerce
-
- Figure 554: Otto Group: European websites, 2003
- SWOT
- Redcats (PPR)
- Market shares
-
- Figure 555: Redcats: Share of French mail order market, 1999-2003
- Figure 556: Redcats: Share of UK mail order market, 1999-2003
- Background
- Group
-
- Figure 557: PPR: Group sales by division, 2004
- Redcats
- Future growth
- Financial data
-
- Figure 558: Redcats: Financial performance, 1999-2003
- 2004 sales figures
- 2003 detailed sales analysis
- Sales by division
-
- Figure 559: Redcats: Turnover by division, 2001-03
- Sales by channel
-
- Figure 560: Redcats: Turnover by channel, 2001-03
- Sales by product category
-
- Figure 561: Redcats: Sales by product category, 2002 and 2003
- Sales by geographic region
-
- Figure 562: Redcats: Sales by region, 2002 and 2003
- International presence
-
- Figure 563: Redcats: International interests of European catalogues, 2004
- Outlets
-
- Figure 564: Redcats: Outlet data, 2003
- Catalogues and products
- Big books
- Specialist catalogues
- E-commerce
-
- Figure 565: PPR: Internet sales, 2000-04
- Figure 566: Redcats: Main e-commerce sites, 2004
- SWOT
- QVC
-
- Figure 567: QVC (UK), sales relative to all UK mail order sales, 1998-2003
- Figure 568: QVC (Deutschland), sales relative to all German mail order sales, 1998-2004 (e)
- Background
- History
- The concept
-
- Figure 569: QVC: key operating facts, 2002-03
- Niche market
- E-commerce
- Further European expansion
- Financial data
-
- Figure 570: QVC: Financial data, 1999-2003
- UK
- Germany
- Products
- Operations
- SWOT
- Tupperware
- Market share
-
- Figure 571: Tupperware: European sales as % total European direct sales, 2000-03
- Background
- Selling strategy
- Financial data
-
- Figure 572: Tupperware Group: Financial performance, 1999-2003
-
- Figure 573: Tupperware: Sales performance in Germany vs the rest of Europe, 1999-2003
- The UK and Ireland
-
- Figure 574: Tupperware: UK & Republic of Ireland: Financial performance, 1999-2003
- Mixed results in 2004
- Products
-
- Figure 575: Tupperware: Websites, 2003
- E-commerce
- SWOT
- Vorwerk
- Market share
-
- Figure 576: Vorwerk: European sales as % total European direct sales, 2000-03
- Background
- Financial data
-
- Figure 577: Vorwerk: Financial performance, 1999-2003 (a)
- Figure 578: Vorwerk Group: Sales by main operating division, 2003
-
- Figure 579: Vorwerk: Direct sales performance, 1999-2003
- Products
- E-commerce
-
- Figure 580: Vorwerk websites, 2004
- SWOT
Mini Company Profiles
-
- Ackermann/Charles Veillon
- Market share
-
- Figure 581: Ackermann and Charles Veillon: Pro-forma combined sales as % of all Swiss home shopping sales, 1999-2003
- Background
- Financial data
-
- Figure 582: Ackermann/Charles Veillon: Estimated pro-forma combined sales, 1999-2003
- Ann Summers
- Background
- Financial data
-
- Figure 583: Ann Summers, Financial performance, 1998/99-2002/03
- Catalogues
- Anttila
- Market share
-
- Figure 584: Anttila mail order and NetAnttila: Sales as % of all Finnish mail order retailers’ sales, 2000-04
- Background
- Financial data
-
- Figure 585: Anttila mail order and NetAnttila: Financial performance, 2000-04
- ASOS.com
- Background
- Financial data
-
- Figure 586: ASOS, financial performance, 2002-04
- Betterware UK
- Market share
-
- Figure 587: Betterware: Sales (%) relative to all UK mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 588: Betterware UK, financial performance, 2000-03
- Catalogues
- JP Boden
- Market shares
-
- Figure 589: Boden: Share of UK mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 590: JP Boden, financial performance, 1999-2003
- Catalogues
- Britannia/Universal Group Direct Ltd
- Market shares
-
- Figure 591: Universal Group Direct: Share of UK home shopping retailers’ sales, 2000/01-2003/04
- Background
- Financial data
-
- Figure 592: Britannia Music Company, financial performance, 2000-03
- Catalogues
- Clas Ohlson
- Market share
-
- Figure 593: Clas Ohlson mail order/Internet: Sales as % of all Swedish mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 594: Clas Ohlson: Financial performance, 1999/2000-2003/04
- Conrad
- Market share
-
- Figure 595: Conrad: Estimated mail order sales as % of all German mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 596: Conrad: Estimated sales, 1999-2003
- Cotton Traders
- Market shares
-
- Figure 597: Cotton traders: Share of UK mail order retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 598: Cotton Traders, financial performance, 1999/2000-2003/04
- Catalogues
- Outlet data
-
- Figure 599: Cotton Traders, outlet data, 1999/2000-2003/04
- Direct Wines
- Market shares
-
- Figure 600: Direct Wines: Share of UK home shopping retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 601: Direct Wines, financial performance, 1999-2003
- Products
- Farepak
- Market shares
-
- Figure 602: Farepak: Share of UK mail order retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 603: Farepak, financial performance, 1999/2000-2003/04
- Catalogues
- Findel
- Market share
-
- Figure 604: Findel home shopping: Sales as % of all UK mail order retailers’ sales, 2000-03
- Background
- Financial data
-
- Figure 605: Findel Home Shopping, financial performance, 2001-04
- Catalogues
- Flying Brands
-
- Figure 606: Flying brands: Sales relative to UK mail order sales, 1999-2003
- Background
- Financial data
-
- Figure 607: Flying Brands financial performance, 1999-2003
- Catalogues
- Hobby Hall
- Market share
-
- Figure 608: Hobby Hall home shopping: Sales as % of all Finnish mail order retailers’ sales, 2000-04
- Background
- Financial data
-
- Figure 609: Hobby Hall: Financial performance, 2000-04
- Products
-
- Figure 610: Hobby Hall: sales mix, 2003
- Home Entertainment
- Background
- Financial data
-
- Figure 611: Home Entertainment: Estimated sales performance, 2001-03
- Jula Postorder
- Background
- Financial data
-
- Figure 612: Jula: Group sales performance, 2000-04
- Kleeneze plc
- Background
- Farepak
- Market shares
-
- Figure 613: Farepak: share of UK home shopping retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 614: Farepak, financial performance, 1999/2000-2003/04
- Catalogues
- Kleeneze
- Market shares
-
- Figure 615: Kleeneze: share of UK home shopping retailers’ sales, 2000/01-2003/04
- Background
- Financial data
-
- Figure 616: Kleeneze, financial performance, 2000/01-2003/04
- Catalogues
- Lakeland Limited
- Market share
-
- Figure 617: Lakeland: Sales as % of all UK mail order retailers’ sales, 2000-03
- Background
- Financial data
-
- Figure 618: Lakeland, financial performance, 2000-03
- Catalogues
- Lands’ End
- Market shares
-
- Figure 619: Lands’ End: Share of UK mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 620: Lands’ End, sales performance, 1999-2003
- Catalogues
- N Brown Group
- Background
- Launches interactive TV
- Financial data
-
- Figure 621: N Brown Group plc, financial performance, 2001-04
- Catalogues
- Park Group
- Market share
-
- Figure 622: Park Group, share of UK home shopping retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
-
- Figure 623: Park Group, financial performance, 1999/2000-2003/04
- Catalogues
- Ritter
- Background
- Financial data
- Spar Kjøp
- Market share
-
- Figure 624: Spar Kjøp home shopping: Sales as % of all Norwegian mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 625: Spar Kjøp: Financial performance, 1999-2003
- Sportmann
- Market share
-
- Figure 626: Sportmann: Sales as % of all Norwegian mail order retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 627: Sportmann: Financial performance, 1999-2003
- Wehkamp
-
- Figure 628: Wehkamp: Share of all non-food retailers’ sales, 1999-2003
- Background
- Financial data
-
- Figure 629: Wehkamp: Financial performance, 2000-04
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