U.S. airlines continue to struggle financially against several years of turbulent events. Airlines that were strong going into the recession, such as American, have had to fight to stay alive by trimming their infrastructure down to the basic necessities. Airlines that were struggling prior to 2000, such as USAir, have sought refuge in bankruptcy court and struggle to find a way back to solvency. All the airlines have had to renegotiate with often hostile and untrusting unions facing significant pay cuts and the loss of pension plans. The major airlines may have to reinvent themselves in ways they have not previously executed.

This Mintel report provides important information on the comparative performance of major airlines. In addition, original consumer research and analysis helps readers differentiate between consumers of major airlines and discount airlines, as well as revealing where airlines can best economize without sacrificing the services most important to consumers.

This report covers the regular US airlines. For analysis on discount airlines, see Airlines: Volume II, to be published in January 2005.